Earlier today I called to ask a few questions about the microneedling service since I've been considering it and have been doing some research beforehand. I asked about the specific pen being used and the needle depth, which I thought were pretty standard things people look into before getting this treatment. The woman who answered the phone (I believe her name started with C) immediately made the question sound "weird" and said she had never heard anyone ask that before. When I asked about the pen, she avoided giving a clear answer and just said "it's not a pen from Amazon or something." The conversation felt unnecessarily uncomfortable and dismissive, especially considering this is an academy where clients should feel comfortable asking questions about procedures. I would have expected a more professional and helpful response. read more