On 30/11/2012 I signed for 2 years interest free credit to pay for my windows and patio door. Suited me as I am a pensioner and given the assurance no money would have to be paid by me till I signed off a Satisfaction Note, an official bank document on completion of the installation to my satisfaction. A good guarantee they told me. The fitters came on 10-11/12/2012 to install 3 windows and a patio door. On completion the following was noted. 1. 1 window undersize - to be replaced. 2. 1 window warped. - to be replaced. 3. 1 window has broken glass - glass to be replaced. 4. patio door oversize and not suction tight - to be replaced. 34 defects/issues noted. Workmanship terrible, I requested fitters be removed. At the end of the shift on 11/12/2012 the fitter handed me a Satisfaction Note with the comment " I don't suppose you'll be signing this. " This is the only time I received a Satisfaction Note to sign. I still have this Satisfaction Note dated 11/12/12. I called Advanced Windows (Scotland ) Ltd. every day 10 to 14 December 2012 to cancel finance and was always told not to worry nothing sent to bank. Sent them an Email on 13/12/2012 to cancel the finance within 14 day cancellation period. Continued calling them up to Christmas but always told not to worry nothing has been forwarded to the bank. Unknown to me Advanced windows had forwarded a signed off Satisfaction Note to the bank on 10/12/2012 to obtain the money. I did not sign this document. I still have my Satisfaction Note dated 11/12/12. I received a letter from the bank telling me my first payment due on 13/01/2013. The same fitters returned on 16/01/2013. Fitter rude and abrupt again, asked to have him removed again. On completion the following was noted - 1. Door not suction tight top and bottom as previous door - needs to be replaced. 2. Kitchen wallpaper severely damaged. 3. Scratches and scrapes down my stair wall. 4. Debris in bath and on floor. They tried to repair the door but were unsuccessful. 5 other independent companies inspected but could not repair the door. I contacted Police Scotland who carried out a criminal investigation regards the signature on the Satisfaction Note. I was also in contact with The Ombudsman, In-Court Legal Services, Citizens Advice, Victim Support and Trading Standards to help and assist me. The supplier has ignored numerous Emails and phone calls from me since December 2012, they have even made appointments and never turned up. Through the Ombudsman the finance has finally been written off December 2014. read more

I had 10 triple glazed windows and triple glazed French doors installed on the 25/26th of January. Fitters came early on both mornings and worked throughout the day without any breaks. Both fitters were very friendly and said they had been in the business for nearly 20 years. As was expected with a relatively large job there were a few issues, some of which were fixed on the same day of the installation and the rest on the two subsequent visits. Throughout the time of getting the windows installed and reporting issues to getting them fixed the customer service was very good. I just had to call, text or email their customer service department who organised someone to come out to look at the issues in a quick turnaround. Now that everything is sorted, the house is much warmer and very quiet (we live near a train station). There is also a 15 year guarantee which adds that bit of peace of mind. I would definitely recommend Advanced Group from the sales to the aftercare they have been great. read more

People, never ever buy anything from this company The advanced Group company sucks. They give me a quote for a french door and we signed a contract then after not hearing back from them for two months I called them to find out when my doors were going to be delivered and by my shock this is the answer I go from their Sales Manager: " Ops sorry we forgot to add on the VAT to your original quote so that is why we never made your door" After two on months!! this is a disgrace, so unprofessional I would never ever recommend anybody to buy anthing from this company! Be aware of malicious companies and people like this one!there are everywhere. Thanks read more

Excellent service from start to finish. The triple glazing product is fantastic giving excellent heat retention and sound proofing. The installers could not have been better. The whole house had 12 new windows in a day and a half and afterwards there was no mess and no sign that any work had been done at all as the windows were made to look identical to the old wooden ones that were removed. Couldn't be happier and would recommend the company to anyone looking for good quality replacement windows at a reasonable price. read more

I would like to thank Advanced Windows for the professional work carried out at our home when installing our new triple glazed windows. The attention to detail, prior to installation was down to the very professional approach of the team that installed the windows. This was a total faultless exercise and the customer care from the installation team was exceptionable. I would have no hesitation in recommending Advanced Windows services to any friends, family and colleagues. read more

From the initial request for information to the final installation of our new door. The staff and tradesmen from the Advanced Group offered first rate service. No, long protruded negotiation of price, but rather a clear, comprehensive overview of the products available and advice to inform our decision. We now have a high specification, elegant new entrance door. I would highly recommend The Advanced Group. Well Done. read more

We are delighted with our conservatory. Every workman who came to our house was hardworking, conscientious and tidy. We really can't praise them all highly enough! They did their utmost to cause as little disruption as possible and have completed a beautiful job. Any minor queries we had were sorted out quickly and efficiently by Heather. We certainly wouldn't hesitate in recommending your company and your workforce read more

We just had a new triple glazed conservatory fitted by the Advanced Group. I can't recommend them highly enough. They were by far the most cost effective quote we received, the salesman was friendly and honest. When it came to the fit the guys were courteous and tidy and they did an excellent job. Just waiting for the weather to pick up so we can enjoy our beautiful new conservatory. read more

I would give this company no stars if I could. Sub standard work, awful customer service. I have had approximately 18 visits since the windows were fitted last year and am now trying to get compensation from them. Windows were drafty, one of them leaked and took them 4 months to figure out what was casuing it. Terrible company. i'm sure we'll see them on cowboy builders one day read more

Excellent work carried out. The whole process was carried out exactly as agreed and we are extremely pleased with the finished product. The joiners worked non-stop and were both professional and courteous, so a big thank you. We will be happy to recommend the company to anyone requiring first class window fitting. read more

Following completion of our new conservatory. I cannot speak more highly of the trades people employed by the Advanced Group. Each and every one displayed an extremely high standard of workmanship and all were a credit to the organization. The finished job is a true reflection of quality and professionalism. read more

Satisfied and convinced I made the right choice with advanced group windows. The fitters John and Tony were a pleasure to have in our home and they made sure to tidy up after themselves. Windows look great. Good experience. Good price with the special offer from the newspaper. read more

My wood burning stove is absolutely fantastic. Usually with my central heating on full blast by living room will sit at about 74 degrees but with the stove it is sitting at 85 degrees. I had to get my wife to open the door in order to heat the rest of the house! read more

Great Job. Fantastic Service... We had the guys at advanced fit a new rear door to our shop to allow more light in. The fitters were really professional and fitted our door both quickly and tidily. Left a nice clean work area. Very impressed read more

We are very pleased with our new triple glazed windows. They look superb and were delivered and fitted promptly. Advanced Group measured and manufactured our windows exactly to our specification and requirements. An excellent Job. read more

Really happy with my new windows and conservatory. I did the work to allow me to sell the house. Now its done I no longer want to move. Great Job. Professional guys. Would recommend to friends and family read more

Had the advanced group fit new windows in our home earlier this year. I could not be happier with the professionalism and my new windows. Would recommend to friends and family. read more

Excellent company to work with. Very happy with our conservatory from Advanced Group. Staff are friendly and guys that came out to build were polite. read more

Absolutely delighted with the my new windows and doors. The staff were extremely pleasant and the full service from start to finish was 5 star. read more