I had a very good experience with Thunder Moving…read more I had already gotten quotes from several companies when I messaged Kye on Yelp. I am glad I switched for a few reasons. 1) Some other moving companies charge you from the time their truck leaves their own building to the time they get back to their own building, which makes zero sense. Thunder Moving only charges you for time the guys spend actually moving, down to the minute. 2) Kye responds basically instantly, most of the time within minutes. Communication was flawless, which is of insane importance on days where everything overlaps and needs to happen as smoothly as possible. 3) I told Kye I couldn't match an exact 2:00 PM window because I was closing on my house right at 1:00 PM and didn't know how long it would take. He said it was no problem and that he would let the team know. I happened to close early and messaged Kye and the moving team called me within like 20 minutes. 4) Clayton and Cade were very polite and professional. They had a trustworthy, small business demeanor and at no point did I feel uncomfortable in a series of potentially stressful/vulnerable situations. I immediately told them that I had one item I was worried about, a massive marble table that took me and my friends great effort to move. Clayton and Cade picked it up like a Ritz cracker and said that they could do it no problem. When placing the actual table at the new house, I initially wanted them to put it off-center to fit a side table in the dining room, but Cade said, "Do you want it under the light?" and I thought, "duh, he's right." I'm glad he said something cuz it would be a royal pain in my ass to move it later, even a few feet. Clayton seemed to have the leadership role and asked all the right questions and was very efficient with time and going over paperwork. He started the clock literally the minute they started moving so there was no "bloat" or an inflated price. He even slightly corrected a few minutes we had spent going over some things since the actual moving was done. Overall, he came across very knowledgeable and definitely has leadership potential. Cade was awesome too and super friendly. When I first saw them get out of the truck, I thought "man these guys are string beans," but actually they were super strong. At one point Cade was carrying a million pound object with just his fingers and had a facial expression like he was carrying a piece of paper. From the time the clock started to the time they were done, they were in constant movement. There was no slacking or breaks, not that I would have complained if they needed breaks. I'm just pointing out these two guys were super efficient. They made a plan for every object and communicated well between each other. Anyone who's moved knows that the planning part is the most important when trying to fit weird-shaped things through small doors and they made a great team. It would have taken me and my friends double the amount of time with triple the amount of headache. 5) The ending price was actually cheaper than I expected. There were no hidden fees, literally just the math of the hourly rate times the minutes used. I think maybe there were some minor charges for things like wrap or something, but I either didn't use it or didn't use much. 6) Their Yelp reviews were WAY better than competitors. Even the complaints seem to have the irate customer dying off on responses while Kye is still replying. If you're that mad and have a justifiable reason, I don't see why you wouldn't keep following up both in email and on Yelp. Definitely seems like if Thunder were in the wrong, you wouldn't let them have the last word and just give up. Anyway, obviously I can't speak to their ability to handle disputes, etc. since my experience was seamless, but I've worked in CS/Management for a long time and have dealt with thousands of irate customers. I've never seen a customer who was absolutely in the right just stop responding. If you got the proof, you got the proof, and you aren't going to stop chasing money that you feel is yours. Just my two cents. Anyway, moving is super annoying and I hope I never have to do it again. Even with Thunder doing all the heavy lifting, I'm exhausted and in pain. But if I had to move again I would for sure use Thunder Moving and highly recommend them.

This is in regards to Thunder moving answer to my last review. First off you are not telling the…read moretruth .I spoke to a salesman who first off lied to me about cost, and that was the only contract we saw till after the move and that one my wife signed then you copied her signature and placed it in the boxes you wanted ive got a copy now and you can tell they were electronic and pasted. Secondly I have pics of the back of the van to show there was plenty of room for my other stuff. The boxes you checked for insurance was to pays 60 cents a pound for damaged goods. Who in their right mind right mind would want 60 cent a pound as compensation? The extra you so graciously offered was 75 dollars . So 30 for my tv and 75 out of your kindness for a 500 dollar brand new tv that you made me pay 40 for a bok for it to not get broken. So I lost over what I paid u to move me and your gracious offer is 75. How about your smart elec employee who flared up in anger at my wife when asked about loading the rest of our stuff. And it goes on and on .what I signed at the end hasn't even been givin to me because he practically ran out my house . And no there were no boxes checked and it was 500 more than your estimate. All im asking for is you man up and pay for the tv you broke. You would want the same. But I can promise in no universe I live in would I ever sign for 60 cents a pound for my stuff. Ive got pictures I can start posting if you'd like. Do not use this compay