Booked this through Priceline because it showed it was a 4 star hotel. When we arrived, it looks…read morelike it needs to be demolished. Very unkempt, overgrown and pretty sketchy looking (pics attached.) I tried to get a refund and, when confronted that it shows 4 stars on Priceline but 1 star on Google, the host said 'it's a 4 star hotel to us' so...total d!ck move. No refund, not worth taking to small claims court for breach of contract and bad faith negotiation. ***DO NOT STAY HERE*** Don't make the same mistake I did

We've been staying here once a month for over a year. It wasn't the cleanest place but it started…read moregetting better towards the end. We stayed there in august and my husband ended up with bites all over his body. We mentioned that there were bedbug's to the housekeeper. She said o ya all the rooms have them. After that we NEVER went back!! I still go to Raton at least once a month but I make other plans for rooming. I want to advise people that there are bedbugs in this motel! Stay at your own risk!!

1st room bed sheets looked dingy, yellow. Requested a switch 2nd room smelled like a chain smokers…read moreplace sheets looked cleaner carpet in both looked dingy. Had decent indoor pool and hot tub could use cosmetic updates. Hotel worked if you're in a pinch and need to lay over for the night and only thing available! Otherwise updated and run down.

Worst hotel and they charged our card 3 times!…read more First impression was was that the room was dirty. Then we had a DOG barking in the room next to us(sounded like a chihuahua) so we asked to change rooms. We told the girl at the front desk and she moved us upstairs and as soon as we got upstairs it smelled like burnt popcorn and the people across from us looked like they were living there with their door open playing video games and had their tv extremely loud that we could still hear the tv with our door closed and they eventually closed their door ....you could still hear it. So we told the girl at the front desk that we were leaving and going to another hotel (we were extremely nice about it bc we didn't think anything was her fault, but she seemed offended)....Well she ended up charging our card 3 times.... Dealing with the bank now to get the charges taken off. Everything about the hotel was gross and we do NOT recommend staying here. Go across the street!!!!

This place is an absolute shit hole. If you want to stay at a nasty drug den, stay here. We rented…read morethree rooms for our family and all three had problems. One room had nasty filthy sheets that had not bees changed, one had rotten food on and in the molded mini fridge. The other had soaked carpets from the toilet water that ran through the carpet. I immediately asked for a fuel refund. The crazy thing is that the owners couldn't understand what the problem was! She gave me my refund when I told this was going on yelp. Stay away from this place. We went across the street to a clean safer room.

July 21st, I had a reservation at the Travel Lodge. When we arrive their AC was out, it was hot,…read moreit was late, it had been a bad week. I needed a cool room on this hot night. I went to the Travel Motel (I thought I was at Casa Lemus, where we had stayed before.). What a HUGE mistake! Filthy, disgusting, horrible, there are not enough adjectives to adequtely describe how horrible this place was. Splatters and stains on the wall, the carpet looked like a murder scene, the saftey latch was missing and had been replaced with a screw for the chain to attach to, filth everywhere. I checked the bed and bedding and found no signs of bugs. By now it was 11:30, I was beyond exhausted and just went ahead and stayed.

This place is a hidden gem…read more We got caught in a snow storm on the way to Denver from San Diego. We'd spent the night in Albuquerque, and this was the last leg of the journey to Denver. But then we got into almost zero visibility on the i25 North, and even my Denver friend who was driving the Uhaul said it was too much. Since I was driving a tiny VW Golf and from sunny San Diego, I was all for stopping for an unscheduled night. But I had my dog with me! We got off the freeway (barely), turned around, and headed 15 miles south to where there were a couple of motels. I had called a different one originally, and I don't want to waste time discussing that one other than to say it may have been the basis for Alfred Hitchcock's "Psycho." We had driven past The Broken Arrow Motel on the way to see that Norman Bates fiasco, so I said let's just go back there. I ran inside and the nice man said yes, they accepted dogs in certain rooms, and he had two rooms available--one of which I could have my dog in. Hurray! The rooms all face the parking lot, like the old school motel ("motor hotel" is where the word comes from I believe). The rooms were clean and fresh. These are not luxurious digs, but no one should be expecting luxury in Springer, NM. The whole place is rustic; these are modest accommodations, but someone has taken GREAT CARE with the little touches: Folgers coffee, coffee maker, and creams/sugars in each room. A fridge. Little toiletries with the washcloth folded into the design of a fan next to the sink. A radiator that was great for hanging your socks on so that your feet were toasty, but also a wall heater that kept the room cozy and warm. There was a nice big heavy mug to have coffee in, plus extra paper cups and plastic cups. My friend had a bottle of Scotch and the proprietor gave him a bag of ice; we made Irish coffee and watched the snow storm. It was my black Lab's first snow and he loved it! The whole town seems lacking in cell service, and until I figured out the motel had wifi, I was standing in the street with my new iPhone software showing me where to point my phone to catch the satellite to send messages alerting of our delay (literally a video of a satellite in the sky with a beam coming down, a dot representing me, and arrows showing me which way to turn to catch the satellite signal! Who knew?) Then I realized there were directions on how to connect to wifi in the room. Duh. The wifi was a bit spotty, but honestly it added to the rustic feeling and it was all just a big adventure. It's relaxing to be a bit disconnected. It was great having the car right in front of the room, because on these long trips you're forever forgetting something in the car, and you can just run out in your PJs instead of having to walk down halls and down elevators. The restaurant across the street had delicious food. Gas station two doors down with snacks and gas for the continuation of your trip. If you are on a long trip and planning stops, or even decide you need to stop for the night for whatever reason, please visit this quaint motel. By the way when I first called there was no answer; I think, again, there is a cell service issue in the town. Don't let that stop you! Just show up. I so badly wish we'd stayed there instead of the Marriott in Albuquerque!

Horrible. we got a nasty handicap room that had a dirty towel ion the floor at the door and no…read morefurniture in the room except a bed. This place used to be nice and clean and pet friendly With a nice owner. A year ago it seemed it went downhill. The rooms were not clean and the owners were different and nasty. They own the low life oasis as well. If you have pets don't stay- they give you a handicap room with no furniture- not even a chair in it. Stay at springer station. Much nicer cleaner and friendly

We went to visit family in Raton and, to be honest, didn't expect much from such a small town…read morehotel. But this Best Western was really quite nice. The rooms were clean and modernized, plus you have an interior door that takes you inside a fully enclosed open space with a swimming pool and huge seating space to hang out in. Breakfast was quite good and the staff were outstanding. This will be our spot from now on when traveling to Raton!

The hotel outside doesn't match the inside so give it a try. Nice conformable rooms and great…read morebreakfast better than more expensive hotels. Good stopping point before driving on to CO.

I booked the Raton Pass Motor Inn based on their online rating and the price. When we walked in the…read moreoffice to check in, we did not realize that we were going to take a step back in time. It IS cool! I learned to type on a manual typewriter like the ones they had on display in the office. Our room was great and I loved the firm bed. We got to know Mike and Brandy (the owners) over the five (5) days we stayed there. They are dedicated to ensuring your stay is great. As far as I am concerned, this is the only place to stay in Raton, NM. We'll be back!

Another Mom and Pop from days gone by. Very nice people. Property was full of ambiance! Each room…read moredecorated with a different theme. Rooms were very spacious. All the amenities I was looking for. I'll be back!

Amazing ambiance good for family's I loved the breakfast and the apple juice some places for…read morebreakfast were on the balcony with a beautiful breeze and view the room was very pleasant and quiet couch bed was very comfortable I would recommend this place

We always stay here when traveling to Colorado. Probably at least 10 times over the past 15 years…read more Always clean and well kept. This did not get a 5 star because of the breakfast situation today. My daughter and I went down at 8:25 knowing that breakfast hours we until 9:30. There was 1 cinnamon roll left in the container and I took it knowing more would come out with an hour left. Well that didn't happen. I even asked and saw several other people ask about more cinnamon rolls and biscuits and gravy and was told no there would not be more put out. I know one mom with small children was disappointed and then the muffins ran out too. If breakfast is posted until 9:30!then all items should be available until then. Or at least about 9:15 then start cutting it off. I think the employee wanted to get everything cleaned up and be out of there by 9:30.

I'm a Marriott fan but after driving hours upon hours and staying at really shady hotels, we…read moredecided to splurge on our last night of driving before getting back home and we're so incredibly glad we did. Hotel was clean, employees were nice, rooms were clean AND nice. What's more to say? The main things in a room are always shower pressure, airflow/AC/heat and tidiness. And look at that! All three here excelled! The restaurant downstairs was also a great place to order food to go and go back into the room to hibernate awhile and watch some trash tv. I will say though, the area around is pretty meh to walk around in. Great food choices for a small area, but I probably wouldn't walk around by myself if I were staying here alone. Great place to stay and highly recommend you to splurge a bit and stay here.

I stayed at the Hilton Garden Inn in Trinidad while visiting the area recently. The staff were…read morefantastic! I found them to be super friendly and super helpful. I like that they have multi use soap, shampoo, conditioner and lotion. I honestly would have given this place 5 stars, except for two things - first, the pillows were terrible...I could have just used crepe paper for my pillow...they were all super flat and worn out or something...they just had no shape to them whatsoever. The second thing is the shower has a curtain. Shower curtains completely gross me out.

It was really well kept! It was Christmas and the whole place was decorated so cute! Made it very…read morehomey.... They allowed pets which was perfect because I had 2 Bassett hounds with me. The only thing that was a tad odd was the continental breakfast had someone serving it to you, which made you feel like you needed to tip. Which is fine, just unusual so I wasn't prepared when I stumbled out of bed and rolled downstairs, ha I would definitely stay here again! The electric car charging station was RIGHT next door, so that was GREAT!

We tried this place per Yelp and Expedia's customer review. We had stopped here overnight to rest…read morebefore heading straight to Denver. The location is great at it is close to the freeway but still quiet enough not to hear traffic. They showcase some memorabilia about their town and I love that small touch. The staff are accommodating and friendly. The room smells good, decoration is simple and importantly, it's clean. The breakfast is good with a small touch of personal service. They have a staff that plate your hot food and the rest is open to all. Keeps everything tidy and less people touching the food. We stayed again on our way back to Texas and the experience with the staff is still phenomenal. We will surely refer this hotel to our friends if they have to stop somewhere in Colorado.

This is a very special place with history and charm from every angle. Our fam of 2 adults and 2…read morekids stayed in the 3rd floor space which had a comfortable king, 2 twins, lots of space to stretch out and play games, and a full kitchen for small meals. Right when you walk in, you can feel the love the kind owners have put into this B&B. The breakfast is the BIG standout here! Gourmet and better than any luxury hotel out there- I mean, we were stunned plus the kids were happy! It's walkable to cute shops/restaurants in town, and the view is beautiful. Catch more views and a great hike at Capulin Volcano National Park just 30min away (get there before 4pm!). We will definitely return next time we're in Raton!

Had a delightful stay here! I'm so glad I found it on Google Maps and Sofia could accommodate me,…read moremy mom, and pup last minute. We had the first floor Parlor Room. The environment is quite enchanting - an 1880s Victorian boarding house turned BNB. The floors are a bit creaky and the bathroom was private for the first floor. Not sure about second floor. The breakfast was hot and prepared for us but I think the coffee could have been stronger and eggs maybe a bit better cooked. Loved the sausage and juice though! Overall, really unique stay and I would recommend. I'm happy they're pet friendly and only charge a $20 fee. The backyard was great for my pup to play around.