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That Print Shop

1.0 (1 review)

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3 years ago

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Good Impressions Printing

Good Impressions Printing

(2 reviews)

Order was wrong, quality poor and not as discussed, took longer than originally stated, the…read morecommunication after the initial phone conversation was appalling. I recently made a very simple order and the entire experience was awful. The communication with the first person I spoke to was cordial and I thought we were on the same page. It turns out I called them from an old FB business page (there was no mention of a change of owner on the page) so the design I sent through the email listed under their phone number didn't get to them since they had just taken over the previous print shop and phone number but changed the way to submit orders. An unfortunate misunderstanding since I had a time sensitive order but that was just a fluke so I continued to work with them. Unfortunately that was the highlight of my experience. The older man, who I assume is the owner, was aggressively rude and bizarrely unprofessional. He kept interrupting me as I tried to point out how my order was not what we discussed and he shouted that I could take it or leave it but we were done and for me to get out. My small children were scared and I started crying yet he just mocked me and said to leave a review on FB. Next time I need a print I'll order online, or bring my own paper to the library, or even drive all the way to a FedEx print shop in LR. ANYTHING to Avoid this place.

Great prices and friendly service--BUT, I was disappointed in my last purchase here. I have gone…read morethrough Good Impressions twice now for two different business cards I designed for clients. The first turned out great and the company double checked the look of everything with me and the client, but the second set was very disappointing. The company did not communicate with me at all and sent me no proofs of the final look. They did not double check that the final card was what I wanted--nor did it look close enough to what I sent them for me to be satisfied with the outcome. The orange was red, the light blue was dark, and the design was off center. I sent an SVG file of the design that included some bleed, which is why I think the design was off center, but they should have communicated with me first about the placement since I don't see why they would assume I was ok with an off-center design. I went through VistaPrint before for this exact design and the colors were exactly what I wanted, so I don't believe Good Impressions did a satisfactory job replicating the color for print. The color of a logo is very important for cohesive branding and it is disappointing that the poor print job will reflect on me as the designer. I would have really liked some proofs sent to me of the final look so I could have corrected these issues before they printed 1000 business cards for my client. I will probably use them again to give them another chance, especially for the price and to support small local businesses, but would be sure to ask for proofs before printing next time.

That Print Shop - copyshops - Updated May 2026

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