When we moved into our current home, we were moving within a specific timeline with a one-month-old newborn. That1Painter worked out a timeline with us and ensured that everything (floors, walls, etc) would be ready. It wasn't long until these timelines slipped and this company left parts of our new home worse than they started.
Halfway through the job, the lead painter fired his ENTIRE crew. From here on out it was a string of rushed work and stretched out completion estimates, and things were NOT done by the time we moved in. We lost money on previously booked cleaners and movers who couldn't work around what was now a single painter frantically trying to finish the job, and we were doing our best to move everything in and care for a newborn with work still being done on the house.
Days turned into weeks. We did not get the opportunity to move fully into any of our rooms (kitchen, nursery, bathroom, etc) yet - six weeks after the originally completion date, with a one month old.
Nearly two weeks into living in the house, the single painter "finished" the job and was fired by the company. Entire areas were left untouched, details (ie. trim) were sloppily done /not completed, paint drips ALL over the brand new hardwood floors, cabinets, counters. And this was only the beginning - because the prep work had been done so poorly, our drywall was severely damaged in areas or even bubbling up from trapped moisture -- and till this day, continues to do so. Trim and moulding was never properly primed to where you can see the original colors showing through, entire stair railings removed but never painted /reinstalled, ceilings with clear striping, switch plates and outlet covers missing - and SO MANY more issues. Keep in mind during this entire time, we have been communicating with the team who continue to string us along and undermining our concerns.
During the six weeks that follow, another small crew came to work on some of the things that were never finished. They got through a few pieces before walking away from the job, claiming that it wasn't worth their time to try and fix this botched job for what they were being offered from the company. Next was the company's "best" painter/partner. For weeks the two chipped away at finishing or redoing what they could at a leisurely pace, leaving early or showing up halfway through the day. Their work, too, was full of the same rushed mistakes and cheap shortcuts. We learned then -- they weren't fixing our place alone, they were working on fixing their OTHER botched jobs too.
At this point, we reached out to the head of the company, who we discovered had recently bought out the company and hired these crews to save $. The solid foundation of positive reviews had been built by the previous owner. He offered to reduce the remainder of what we still owed after putting half down up front by 50%, to which we replied with quotes from other companies for what it would take to fix their screw-up of a job -- much more than the discount. We expressed that with all the damage to our walls and months of time with our newborn and new home robbed from us, we shouldn't be expected to pay them another cent. He disagreed and so we invited him to see the mess. He never came, and a few days later we got a message from the regional manager agreeing to walk away from the job with no further payments made.
We ended up using what we would have paid to hire another company to finish and fix what we could, but it wasn't enough to fix everything and we're still living with that to this day. Our paint continues to peel in areas, there are pits and rough spots on our drywall, and I've never been able to fully clean the paint out of the bath tub they used to clean their tools. This is when we witnessed the kind of job that SHOULD have happened in the first place - thanks to MacFarland Painting.
What should have been an amazing period our lives -- purchasing a new home, bringing our first born -- was a stress-filled nightmare that cost us not only money, but time that we'll never get back. read more
