Having used this firm for over a year I can speak with some authority about how bad the service is and how rude and antagonistic the majority of the control staff are. I use them every fortnight to pick up my kids from school and drop them off on the Monday, I book a car to pick me up from the station and on numerous occasions it has been taken by someone else leaving me stranded and late. They also never get a car that has been booked in advance anywhere close to the time one booked it for. This in itself is annoying but when I call to say that my car has yet to be dispatched ten minutes after it was meant to pick me up, I am met with hostility and excuses, this too me is unacceptable. I was spoken down too by three identical sounding crones who came straight out of a seventies customer care course which consists of talking down to and lying too the customer and finally shouting cancelling my cab and hanging up. All three were incredibly rude and condescending and hung up on me for making fair points. I will not be using them again out of principle but also because I was barred for voicing my opinion in a more than reasonable manner, I was also accused of being aggressive whilst being shouted at. The one saving grace was a young lady who was very apologetic and respected booked my cab but it was too little too late as my kids were still late for school and I missed my train too work. Stay away from these picks as they are trying to monopolise the service of Thanet and if that happens we are all truly screwed. They have over 180 drivers but still can't get a driver out on time at any time of the day. These acerbic, poisonous wastes of organs should count themselves lucky to be in employment as between them they couldn't even run a tap let alone a reliable service. Who ever owns this company needs to take a serious look at there control staff as they are not fit for purpose and on top of that detestable human beings with power complexes. I would rather crawl through broken glass than use this useless firm again. In closing go f*** yourself Thanet cars I hope you go the way of blockbuster video and Uber takes all your business as you certainly don't deserve any customer loyalty read more
