Their website is full of misrepresentations. The phrase of "No call out charge" on their website turned into £78 call out charge in practice; "free estimates" on their website turned into "we don't do free estimates" on the phone after they charged me and during a phone conversation regarding payment! These are the phrases used to induce customers into contracts. For example, they claim "no call out charge and only pay for the work we do", but after they come to check the leak, they stated they needed to access to the property downstairs too, so they didn't do anything but charged me £78 for the attendance only! They took my card details and the person on the phone couldn't speak English, so the plumber took my card and told the numbers on it in another language. For the actual leak, they had arranged a meeting with the landlady downstairs without my knowledge and had apparently done the work. That same day, they called me to demand £120 more! Only after their "plumbing services",the tenants upstairs also started complaining about not getting any heating or hot water! I asked them to resolve it, again they said they would charge extra! I said it should be urgently done, but they never turned up for four days and the tenants lived in cold conditions with no hot water. In the end, I gave up hope with them and had to book another plumber to sort out the boiler, resulting in extra costs! Despite my attempts to contact the so said customer services dep. with poor English speaking staff to ask them to review their charges, I could not get anywhere. I told them to resolve this issue through other channels like courts. Today, I noticed that they had used the same card details and took £120 without my knowledge (unauthorised transaction). So, do be careful and never give your card details to such companies who may take your money without your knowledge and charge any amount they like. They are not the sort of people you would like to negotiate either due to their poor language skills, no knowledge of UK contract or consumer law, with a website full of misrepresentations. As there is no regulatory body for plumbers in the UK where all plumbers have to be a member of, customers are ripped off by such companies and it is very hard to get out of situations like this. This was a big lesson for me in terms of selecting plumbers by making sure that they are a member of an institution where there is code of practice which they have to follow. I would not recommend them. read more

I absolutely disagree with what ' obstante' has said about thames plumbers. I have been using them for more than 2 years now.! Firstly they do NOT charge call out, you pay for the first hour of 'job' which is 65 + vat ( 59 if you book a day before, i know as regular customer) then they charge you for half an hour so in case it will take one hour and twenty minutes, you will not get charged for 2. Secondly during the visit they tell you what the problem is and how much approximately it will cost to repair. Is up to you to decide if you want to go ahead with with it or not. Moreover is it their faulty if the leak was coming from the downstair flat and no one could give them access? Am sorry but I do not like people talking in this way about people and company which work I do appreciat as reliable and trustfully. Just to let you know this kind of companies do have engineers with QUALIFICATIONS and if you are not sure about that, just CHECK. I never had problem with them, They have always been available for me and my tennancies and mostly ,even if I am a regular customer, they NEVER took payment from me without authorisation. I Recommend them! read more

i called thames plumbers about installing my hair wash basins in my salon, i had just taken on the lease and the shop needed lots of work done to it. i asked if they could do the plumbing, they did. they also did all the plastering, painting, electricals, flooring, carpentry the works. the salon was finished within two weeks of starting. i have never received a more professional service in my life. they are honest hard working reliable men. they would be at the salon at 7:00 and sometimes leave at 20:30. i have also recommended them to clients and friends alike who have had the same response that i did. i was blown away by the customer service and how honest they were with me. i have delt with a few contractors in my time and they were always trying to take me for a ride. however i dont think the word cowboy would apply to thames plumbers. i actually look forward to working with them again. read more

I run a hairdressing business in the West-End of London and serve very important clients. All of a sudden my hot water cylinder broke down and I panicked. The weekend was two days away and I just wanted to get this sorted out before then. I am a regular customer of Thames Plumbers and they had been here changing taps and installing basins before. Knowing that they are quite reliable I phoned them straight away. This was not an easy job since my old hot water cylinder is in the basement and needed a lot of effort to decommission and install the new one during after-hours. Thames Plumbers was able to get me a similar hot water cylinder the same day and installed it in the evening. I have not words to express my gratitude since the busiest time of my business is at the weekend. I am really happy with installation and for sure that I will continue using them in the future. read more

We required a gas hob to be installed and called Thames Plumber to request appointment for a 9AM start and I had to requested morning off at work to be able to be at home. At 9.30AM there was no sign of anyone coming to our flat and when I called the person doing the job, Rafael, what I could get was that he would get someone else to come much later. I indicated that it had to be in the morning and when I enquired the reason for not informing of being late, he said that he was busy, that's all. Well, we are all busy but basic customer manners of sending a short text or a courtesy call does not take long. When I asked why no text or call was sent, he just said in what I felt very patronising tone and language that he was busy and he could not continue conversation on the phone. Obviously I cancelled my appointment and I am not going to contact them again! read more

I would say excelent customer service. I had a boiler that was completely out of order and I honestly thought I will need to replace the whole boiler. I had a look online for the plumber and found Thames Plumbers. Very nice, polite, profesional enginer came had a look at the problem, he told me that the problem can be easily fixed with out need to replace the boiler and no need to brake the bank to pay the bill. I was so happy to hear the good news. They in fact fixed the problem with excelent quality high standart and inteligence. I had recomended the service of Thames Plumbers to my mum and a few friends and they were all happy about the service they had received from Thames Plumbers. I would definetely call them again if I have any problems. Thank you very much Thames Plumbers. read more

My boiler broke down just 3 days before Easter and I knew already I should have required a replacement as its components are almost impossible to find (the boiler is now obsolete). I was firstly worried not to find any engineer willing to carry out the job in such a short time notice and during Easter Break and secondly I was scared to be billed for an enormous amount. Thames Plumbers' Manager surprised me greatly when informed me that I could have had a new boiler installed the day next and for £1,900. This happened yesterday-Good Friday!!! Everything is working perfectly now and my only preoccupation is for tomorrow's lunch! Thanks Thames Plumbers for the great and hard work done. Happy Easter and Good Wishes to all. Jan. read more

avoid by any means. the guy who came in said £65 an hour but he charged me £75 invoicing me only for £65 and of course advertising no charge for call out. he also said £10 is for parts but he did not change any part as actually he fixed the boiler by mistake just doing something accidentally at the electrical panel. ion the first instance he took one part of the boiler off and he said that's faulty. then he put it back as he said it's not actually there is another problem. the guy did not speak English at all and they wanted to charge me 3% on a card transaction over the phone. avoid by any means the guys are cowboys! a very frustrating experience! read more

Very bad!!! I have been charged £75 for 10 min of inspection to my boiler, then he said it was necessary to change the fan. After that (at the cost of £170 for the fan and £140 for the work, again of 30 min only, but 2 people of which one just for holding a hoover) the boiler is working for the hot water but not the heating system!!! Moreover, I tried to call them and they said they were going to call me back, but never happened. After many calls I finally got an answer in which they promised to come back to finish the job. Never happened Finally, a little tip: please learn to speak English, you are in England!!!! read more

I had a blockage in the main hole and I was very concern since I had a barbecue in my house, there were many guests and it was Friday night, I was sure there will be no one that could fix that issue the same day, I called this company and in less than an hour there were in my place working on the issue, it took them just a couple minutes to finish and I could continue with my barbecue with no major problems thanks to them. If you have any problem don't doubt to get in contact with those guys, extremely recommendable. Thanks! read more

My local plumbers. I live in Docklands and I have been used this company for many years, they never disappointed me and I found their services more than acceptable. We all use the same company in this area(or at least all the people I know) and it offer several services, you can call them for a leakage or simply to replace a light or for your airconditioning maintenance. By looking at what they have done for me I can see how Experts in these fields they are and I trust them. read more

The main water supply in my property burst and I immediately called Thames Plumbers to get it fixed. The job was not easy because the burst pipe was underground and covered with thick concrete. It took the engineers sometime to locate the leak and replace the burst pipe. Fortunately, to repair it did not take a long time; so further damaged was avoided for which I am very grateful to Thames Plumbers for doing an excellent job. read more

Thames Plumbers have had 3 opportunities since January to repair some cracked grouting which they have still not been able to do. Not only was I forced to allow them into my property on 3 different occasions but I also had to bear with the arrogant and sexist attitude of Raphael the owner operator of Thames Plumbers. Please be warned, this company is completely incompetent and unprofessional! read more

The plumber that was sent to my flat from this company was not very good at his job. Took 6.5 hours to replace our kitchen tap, when I called to complain about this after the plumber had left no action was taken by the company because I had already paid. Gave them the chance to do the right thing but they didn't and took me for £492. For your own sake please stay away from this company read more

I would not say their prices are budgeted but not even 'high end''. They charge about 60/65 per hour depends upon your location and they don't charge any other thing like petrol or parking fees but only materials( e.g. if they replace a part) From my point of view they are reliable and skilled as they did not cause any problem to my property but just helped out solving/rectifying them! read more

I called those guys to repair my boiler due a malfunction, I thought it was easier to change for a new one because its quite old, when the engineer arrived he asked me why I wanted to change it, maybe to fix it was a better option, he actually fix it the same day and without any extra parts! That guy saved me a lot of money! Thaks I recommend them 100% read more

I'm very happy, this company fitted the bath top and it looks brilliant. But the best part is that they leave my bathroom very clean and tidy, just the way it was before, they promise me it won't be a mess and they did as they said. My wife was very concern about this but at the end she is very thankful with them too. Thank you very much! read more

Hi my name is Kalima and today I had Jorge from this company to fix my kitchen tap. He was very helpful and honestly seemed a nice man, willing to do the best he could in the less amount of time. I just wanted to thank. (i Placed the review on more than one site really didnt know which to use)) Kalima B. Fulham read more

Thanks for the Excellent service provided by ThamesplumbersLtd. Had no heating and hot water, I was impressed with few hour turn around. Thanks again, I will be recommending you to me family and friends. If you have any problem with your boiler, call this company to get the best service in London. read more