This place was beyond unprofessional, rude and let their employees work when they are sick with fever putting the health of people coming in at risk of getting sick.
I booked my husband a deep tissue massage at the Pimlico location for his birthday today and paid £68. When my his and came home he said the therapist giving him a massage was very ill coughing and sniffling. he asked her if she was feeling ok and she replied that she had a fever and was ill, but proceeded to continure his massage. When this was brought to the attention of the manager she was very rude, did not care if she lost us as returning clients nor did she care if we shared our horrible experience in a review. She said she would do nothing.
I have never experienced such rudeness and unprofessionalism in my life. I also hope we all do get sick from the therapist who gave him his massage with a fever. read more