Very happy with the service, staff are extremely proffesional. Me and my wife will surely be…read morereturning

Prejudiced treatment - will not be returning. I never like to leave negative reviews on small…read morebusinesses, but this is the first time I've been completely flabbergasted at the treatment I received and felt racially profiled. Strongly suggest that women/ men of colour steer clear of this place. I had arranged to have a pamper package treatment at this location. I arrived 25 mins early to my appointment. This is common in all of the professional spas I've been to, in arriving earlier that your set time to fill out paper work, have a tea and unwind. The receptionist was at her desk, and then opened the door. I explained I had a pre booked treatment. She asked me if I could leave and come back as it would be unsafe to leave me in the reception area as something could get stolen if I "let a stranger in" and she had to return to the treatment room. I asked if there was CCTV cameras, she said yes. At this point we had been going back and fourth and it was about 15 mins prior to my treatment. Her manager came out and explained it's there policy (although this was not highlighted in any of the documentation prior to my booking) and asked me to come back ten mins prior. I explained my battery had died on my phone to which the receptionist said it was not her problem. With almost 10 mins to my appointment it made no sense to me. I asked for and received a full refund. I could only attribute it to the fact that I'm a woman of colour and leaving me in the reception area for 10-15 mins could result in an arm robbery or me letting in a bunch of hooligans to steal there goods. I suggest if this is their policy to make it clear in each booking to arrive at their designated start time. It's all about tone and how you come across to people when it comes to customer service and the receptionist was extremely rude.

I had a lovely experience from L's Boudoir. I was looking for a beauty therapist that was able to…read morecome to me, and I've most definitely made the right choice! I had a luxury manicure and pedicure before my holiday abroad and I was amazed at the results of the treatment! My hands and feet felt silky smooth and pretty, just in time for my holiday! As I was going for a night out, I also had my makeup done and LOVED it! I got so many compliments that night!!! I was so happy with the service I have now booked L's Boudoir to do a pamper day for my hen night with the girls! Can not wait! Thank you L's Boudoir x

From the owner: A Professional Beauty Therapy service, delivering , body treatments including a therapeutic and…read moreSwedish Massage, Full body Massages including Stone Therapy. L's Boudoir specialise in a variety of luxurious treatments, for well being, uplifting and anti- ageing. Caring for people's needs and giving everyone an enjoyable experience while still maintaining a professional approach is also very important to me along with excellent client care and high standards of hygiene at all times.

Having a treatment with Sharon is a pleasant experience. She makes sure you feel relaxed during the…read moretreatment and that you look good after it!

I had an Aromatherapy Massage. Sharon came to my house on time, she made me feel relaxed as soon as…read moreI saw her as she is a very nice peaceful person. She is very professional and brings a nice comfortable massage bed for you to lay on. I often have massages as I like to feel very relaxed and she left me feeling really relaxed and I stayed relaxed for the whole day. Her prices are reasonable and she has a website where she frequently does special offers. i thoroughly recommend her.

I took the time to call and book an appointment for a Shellac manicure and a pedicure and when l…read morearrived they were closed! Shut. Locked. Not even a call to warn me l am wasting my time. There is no way l would ever give this place another chance!

Until Bobby's opened I hadn't had many beauty treatments. I'd had a (terrible) bikini wax at The…read moreLounge (which is opposite) and had been left terrified of salons in general. I first went into Bobby's for a sunbed and was very pleasantly surprised. The salon was gleaming and fresh which was a huge change from Tan Express which had been there before - and my first impression was excellent, although it was clear that there was still work in progress, although discreet. The sunbed sessions come in lots of three minutes and although I was only waiting for about 5 minutes for the person before me to finish, I was promptly offered a drink and a biscuit. The girls were chatty and included me in their conversation, asking my opinion on future offers and nail polish colours for their OPI stand. The sunbed was clean and music was playing from the inside - it was lovely to have a little dance! Wet wipes and goggles were provided too so I could wipe off any sweat afterwards and protect my eyes while I was inside. Although I was nervous to have any treatments I booked in for a hair appointment for the following week. Since then the hairdressers have changed but I've never been disappointed and have been taken from dark reddy box-dye brown to white blonde as well as had a variety of different cuts. I visited Bobby's on my birthday to have my nails done ready for the night ahead, and being a regular customer was given a free BCB (big, curly blowdry) as a gift from the girls! The current hairdressers are great, too, using Bedhead products that make you smell divine. Since my first visit to Bobby's I have had waxing, lashes, gel nails and acrilyc nails, pedicures, massages, and spray tans. The girls offer advice on how to prolong the effects of your treatment and offer a high standard of service. This is a very friendly and buzzing environment and during the day there are mothers in there with (well behaved) children, but on weekdays I find that evenings are quieter, as they are open until 8PM. Often they are quite busy so I would call in advance and book but walk-ins are usually fit in as well! The only other thing I have to say is if you're going to have a massage... ask for Hayley. She has magic hands like no other masseuse!

Lovely hairdressers, keen to chat! Nice secret hair washing…read morearea, with massage chairs! Good haircut, linked to a college scheme I think, young atmosphere in there with a strong focus on whats on trend. Reasonable pricing

This hair and beauty salon in Orpington high street is rather extravagant. It feels as though they…read morehave tried to make an effort to be stylish and unique but it comes across a little tacky. The girls that work there are lovely and there are a range of beauty treatments to visit The Lounge for. It is a place to relax and be pampered and to some people that is all that matters. I find The Lounge to be a bit too expensive and I am also rather loyal to other hairdressers in which I have been to a great deal more often.