Terrific Service ! 5 Stars!…read more We had a Busted water pipe in the wall of our laundry room that caused some water damage. They sent someone out right away and began working immediately. The Gentleman that came out were professional and FAST. They were very thorough finding all the damage done and took the time to show me and explain the damage. From the demo to the repairs, I have been nothing but impressed with the level of service provided. I would highly recommend United Water Restoration to anyone.

worst ever service for me. if there no star options that's what they get…read more One week after the work completion still no invoice to my insurance company and no one cares... I can't start my remodeling without that invoice - not sure if that is a way for them to push repairs on their companies... Very disappointed and exhausted after three day of calling their office.

Very very pleased with our experience with Louis and his team. We had some black mold in our…read moregarage from a 40+ year old refrigerator with failing seals. We called over the weekend when we found their information and setup an appointment for a free appraisal the following Monday. We were given a window starting at 8 am and Louis showed up at 7:45! Within just a few minutes he confirmed it was in fact black mold and they would be able to help us. He described what the process would be like and provided a quote. We attempted to obtain a second quote, but never received a response back from the second company, which is fine because they wanted $200 just to come out! We called Dry More back Thursday and they were able to give us a Saturday appointment. His team of technicians were very prompt, friendly, professional and knowledgeable about the issue and how to prevent it from happening in the future. They had the sheet rock removed and everything cleaned and wiped down within 2 hours. They had to leave behind equipment to properly dry the area that needed to run for 24 hours but his tech offered to get approval to come back Sunday to pick everything up, even though they don't work on Sundays. I appreciate the quick response to our situation which could have been worse if we waited much longer to take care of it. I hope we won't get into another situation that will require this type of service, but if we do, I'm definitely giving Louis a call.

With in hours of calling for a free estimate, they came to my property and assessed the damage. The…read morefollowing day, they began the process of mitigating the water damage, and they're very efficient, transparent, and informative. Not only are they top-notch, their customer service is beyond exceptional (Matthew and his crew are amazing!)

Update from last review..... no one ever showed up to finish the work. I've since found out that…read morethe reason why the pipe continues to leak is because the entire Pex line needs to be replaced instead of being cut and having a coupling installed. They cut corners by improperly installing the coupling instead of replacing the whole pipe and wanted to charge me as if they did the work correctly. To lie and say they would return to finish is unacceptable. They knew I was on to them, which is why they never returned. It's sad that they have run a great company into the ground when they took over!!!!

Tried doing a DIY , and needed help after mess up. Called them that morning to set up a…read moreappointment. They arrived later that day , since they were in area. 2 young men , both friendly and asked about problem . Summed it up repaired one handle shower, cartilage was broken off in pipe. Price was reasonable , I had the part so it made it cheaper. So note if you know the problem, and can get the part it will save you some. Satisfied customer because we can shower/bathe once again , without that worsen drip that turned into a mini waterfall.

I called 911 and agent told me someone will contact me about my emergency. Sure enough. A man…read morecalled within 3 minutes. He wasn't available to come to my house on that day because he was too far away or or the other side of town. That's fine. So, he started to ask about my situation. Within few sentences into the conversation, he started to scalding me about why I didn't call them right away. Heck? I had something more urgent than shopping for contractors while I was in the state of panic. I got plumbing issue fixed within a couple of days. Plus, I already removed wet debris out of my house. Then, he demanded to get my insurance claim. I said, let me know how much it is first. Because I need to know if it would benefit from my deductible first. He said NO (very rudely). He refused to give me the price until I give him claim number. Fine. Let me contact my insurance agent and he will call me back because he didn't want me to call him. He said he had an appointment at 11. He can call me at 9 to setup a time. Next day, I waited for his call between 9 and 11. I was glad I don't have to deal with someone who provides zero customer service and belittling customer who doesn't agree with him. So long... According to their website, this is a branch of 911 Restoration Company. Houston's operation is just an independent contractor.

911 restoration did a mold removal at my house. Great job!…read moreThe crew was very professional! And the price was good I would defiantly choose them again - I highly recommend them!!!

Absolute worse. DO NOT HIRE. Billed my 73-year-old mother's insurance company an exorbitant amount…read moreof money for mold remediation after her pipes burst during the winter storm but skimped on actually performing the work. They arrived one hour late to the first remediation appointment, two hours late for the second, and three hours late for the fourth. They did NOT remove all the damaged items they were supposed to on day one (and said they were finished), dumped all the cabinets and drywall on my mom's lawn instead of in a dumpster as itemized on the estimate, and dumped their beer cans on top. Totally disrespectful. My question is why did they have beer cans in the first place when they were supposed to be working? One month later, the home is still not remediated properly. The clearance tester said he could not believe they left her house so dirty and trashed. He even noted it in his report that they needed to clean up. Basic. After sending them the clearance report and not getting a response, I had to send another email with RESPONSE REQUIRED in the subject heading just to get them to set a time to come back out to complete the work itemized in the failed clearance report. It took one month of prodding to get them to finally remove the bar in the kitchen that was supposed to be removed on day one. There is still moldy insulation in the walls. When they came out the fourth time (after clearance test failed), we overheard the workers saying they brought a particular area to the attention of the service manager on day one but the service manager told them to not touch it. We call the office to get assistance and can only talk to the "answering service." It should not take one month for work that should have been done right and thoroughly the first time. Now, they have the gall to tell my mother that they have moved on to other jobs while hers is still incomplete. This is how they treat the elderly.

My pipes froze and bursted during the cold weather in Texas . My insurance told me to figure it out…read moreand find someone because they were going to take a long time to get to me . My garage sealing collapsed and tha walls were soaking wet . I called at least 7 companies but they told me I had to wait 3 weeks or more . The only company that answered and took actions right away was WAter Mold Fire Restoration . I was lucky to have Jose and his team come and dry my house . If it wasn't for this company I still would be waiting because no one has called me back for mitigation services. If you're reading this and debating on calling them . I recommend them and I will upload pics of the clean work when my house is put back together.

It goes without saying, but just in case: EVERYONE wore masks while in the home :)…read more Excellent Service from Izzy, Augustine and Carlos! They are incredibly thorough and professional. We were looking for a "one stop shop" kind of business for a mold issue in our primary shower and received even more than we expected! The prices were fair for work rendered and we didn't have to worry about haggling or feeling cheated. Their crew completed our repair in one day (we loved the work so much that we then hired them for something additional in the home and that only took an afternoon the next day) Every single person that came into our home was professional, knowledgeable and on time. One aspect that I truly appreciated is that Carlos knew that I was working from home that day and gave me a head's up on noise prior to being on my calls. I loved his consideration while still doing such a great job on the repairs. Highly recommend and would most certainly use them again!

Unprofessional unreliable straight liers. Said he back in…read morehouse a week ago and still not cause they extended the length last minute. Packers suck they can't pack worth a shot. Then day of unpacking it's people that aren't suppose to be unpacking and should be else where like home. Poor management