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    Texas Sleep & TMJ Solutions

    5.0 (4 reviews)
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    Updated 1 week ago

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    Premier Pulmonary Critical Care

    Premier Pulmonary Critical Care

    3.0(2 reviews)
    4.0 mi

    This is a review specifically for the office personal Avely Garcia. She was horribly unprofessional…read moreand rude to me and makes the whole office look bad. First, she failed to notify me before my appointment that they hadn't received pre auth. A few minutes before my appointment, she told me to call my doctor and get it for her or I can come back another time. She agreed that the staff should have done that before hand but didnt take ownership and call herself. I told her I've taken off a whole day off work for this and should have been notified in advance if they didnt get the information needed. She said I can be seen and just pay my copay and then get my doctor to date it for today and I wouldnt be responsible for anything other than my copay. I asked her if I can have in writing that I am only responsible for my copay. She muttered "unbelievable" under her breath and did a big eye roll. Said yes, she'll put it in writing that I dont owe anything other than the copay. I waited patiently for her to write it and then she rudely waived me away and said she'd do it in a minute. So then I'm seen. The med assistant and doctor were very nice. I come out to pay and ask for the note. Different office staff writes me a note staying I am personally responsible for the entire bill regardless of if insurance pays for it. I said no, the other office staff said she wrote me a note saying that I am only responsible for my portion, not out of pocket fees, since they didnt notify me that they didnt get the pre auth and that I wouldn't have been seen otherwise. She tells me to go talk to her. So I go back out to the full waiting room and ask Miss Garcia for the note. She starts denying that she ever said she would give me a note. She condescendingly tells me Im an adult and need to take care of pre auth myself (even though she already admitted to me it was their fault not getting the pre auth ahead of time). She then raises her voice at me and is like "you want a note!? fine heres your note!" Starts angrily scribbly something on a receipt paper and shoves her scribbles at me. I calmly tell her I can't read her writing, what does it say. She combatively says im not reading it to you. I said please I can't read your writing what does it say. She stars back at me full mean girl expression not answering me. I said you're being very unprofessional to me please tell me what it says. Then she starts shouting at me you want me to pay your copay for you?? Fine ill pay your copay for you myself! I'll pay your copay for you myself!" over and over. I'm standing there speechless in a completely full waiting room embarrassed for this person and frustrating to 100%. Another staff person comes out because Miss Garcia was making such a scene and calls me back in the hallway. Makes me stand in line for a fourth time now just to tell me she wont be giving me a note. I had to have someone else read Miss Garcia's hand written note and it says "I Avely Garcia PT is aware that an auth is needed to be seen. If auth not levied pt is aware insurance will not pay. I did not tell ps she is not responsible. This is in her ins she should know her benefits." So Miss Garcia lied directly to my face twice, shouted at me multiple times, waisted hours of my time while I tried to do her job making calls and doubled down on her bad behavior when I gave her multiple opportunities to make it right. Additionally, I received my confirmation email for my second appointment and she booked me at a location over an hour away instead of the same location which is where I'm being seen. Just all around incredibly rude, unnecessary, and incompetent front office staff.

    Dr Kabel review…read more Everyone in this office are so kind and thoughtful. Dr Kable in particular was very impressive. She was extremely competent & thorough (as one would expect) but what surprised me most was her incredible empathy and "EQ". She takes time to share how she develops her diagnosis, which is crucial to the informed patient. The root of "doctor" is the Latin word docēre which means "to teach"....and Dr Kable exemplifies the very best attributes of a caregiver in whom anyone would be comfortable placing their full confidence.

    Texas Sleep & TMJ Solutions - sleepspecialists - Updated May 2026

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