My family is visiting from out of town for a soccer tournament for my son. We went to this restaurant and had a top rated customer service experience in what could have been a poor experience. It was very busy and we did not make a reservation/check in online. We waited the disclosed 30-40 minutes for a table and were sat within that time. We were sat with our bread and the delicious cinnamon butter... so even though we waited when we arrived, we were able to eat something right away. Our waitress immediately took our drink order. She returned promptly and then was gone taking care of others. We ordered our food, which, in addition to two other meals, included two filets, three salads, and a loaded sweet potato. While we were waiting, we were told there was a delay on the sweet potato and we requested more bread. It was brought out quickly. Our meals came out about 30 minutes after our order. An error was made and our salads did not arrive prior to our main course. The sweet potato was also not yet ready which the runner let us know immediately and let us know she would quickly check on the salads for us. I had one of the filets and my daughter, sitting next to me, had the other. When I cut into my filet, it was unfortunately not a desired piece of meat. Needless to say I was disappointed. The runner returned quickly with our salads and I was able to return my steak. Everyone else's food was delicious. The waitress came to check on us minutes later and saw that the sweet potato and steak were not yet at the table. I explained my issue and she apologized and said she would check on it immediately. Within minutes a supervisor/manager came over and said she knew about the problem and they were getting me a new steak as soon as possible. My sweet potato arrived and it was delicious. Then my new steak came out. Wow was it cooked perfectly and a great cut of meat! The manager came out as I was sharing some with my family. She was very courteous. I was so impressed with the attention by all staff when there was a problem and the effort they put forth to give us a good experience ... which we had. I wanted to say thank you again and commend the team at this location. Having a good experience when everything is perfect is easy and expected. Having a good experience when there are problems is difficult and this team handled it very well! We will definitely return and I recommend this location and team to any travelers looking for a filling meal and great customer service! read more

Food was terrible. Ribs were dried up to nothing and no sauce on them. No baked potatos or rolls. Service lacking. Asked for water, never got it. No bar b q sauce for ribs. Management offered nothing to make it right. My son in law requested this place for his 60th birthday. He yas terminal cancer and was very upset with the whole evening. read more

There were 6 of us in our party and I used the call ahead seating on Sunday. This location has only been open for 6 days and was extremely busy but we were able to be seated after our party arrived in a large booth which was roomy for all of us. Our server was Ryan who I highly recommend.He was very friendly and helpful with the menu options. I had the smothered chicken and my husband had the chicken Dijon which both included 2 sides and hot rolls. Highly recommend this restaurant. read more

Texas Roadhouse - Chicken as listed in review - Steakhouses Near Me - Battle Creek, Michigan

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Seated by Maddison, very quick very polite. Our Server Tarissa, was very slow , after requesting an refill it took eight minutes to receive it while the tabel behind us arrived after us an has gotten there drinks salads an 2 refills by a different server, after 25 mins the salads arrived room temperature, we asked Kimblery(different server) if there supposed to be room temp an she insisted on getting us a new salads. The news salads were very crisp an arrived quickly, as we got them our food arrived. Heather the managerc was very rude an inconsiderate and when asked if she would remake the food she said an I "quote" thats not an option!! Very rudely. She then suggested she could take the steaks off the bill, to which i asked if after we finnished our salads could we then order or food she said yes it would take 35 minutes, so i agreed then with outvreason she (Heather) Then told us we need! To Finish our salads an leave. If we had a problem with it she said to speak with AJ Sloan. Then she took our entrees off the table and walked away with them. 5 pieces of dirty Silverware were brought to our tabel after asking for a new set four times read more

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Honestly... this was the best outing ive had in a long time. The service was absolutely amazing. (Emma was super good) the food was also cooked to order.. came out better than any other trip here. Whatever changed.. good job read more

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Nothing unusual for a Texas Roadhouse. Solid meal for the family and the kids really enjoyed their steaks. We were there at 2 pm so a bit of off peak and they were still fairly busy. They had plenty of people working so service was good. read more

Restaurant opens at 3, but at 3:30 there are no handicap parking spaces or tables available because they won't open one side of the restaurant for customers! They have 4 tables and are so unorganized it's ridiculous! We walked out without getting seated or eating! read more

Not gonna lie I was not impressed with our visit. I ordered the 6 oz sirloin and half of it was nothing but fat, way too chewy. The loaded mashed potatoes had a pound of sour cream on top I had to scoop most of it off just so I could have actual potatoes to eat, not to mention that the cheese was not melted, and the bacon bits were way overcooked. The potatoes themselves were lukewarm, not even hot. My fiance got the chicken critters with green beans and broccoli... the green beans were just floating in water as if they were just dumped from a can and thrown in a bowl and microwaved. My dad ordered a 14 oz porterhouse, and again half of it was fat. $28 for a steak he couldn't even eat half of it. Way too overpriced for very below average food. read more

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The staff were very kind and professional. However, the wait time doesn't adjust if you order online when they get busy. It's a technical error that is outside of the staff's control, but according to staff it is not uncommon for people to wait 20 minutes past the pick up time on the weekend. Food was fine. If you like waiting in your car, you'll love it. read more

Foods amazing. Anytime there has been an issue the staff are quick to resolve the situation either by offering a remake or comping an item I was not satisfied with. Service was timely and the atmosphere is open but cozy. read more

Typically TR is on point but this location was far from. 3 steaks ordered at our table, well, rare, medium. 30 minutes later(no nothing special in our order nor was it busy) and all of our steaks came out cold. I abhor cold expensive subpar food. On a positive note, the service seemed good I mean seemed as long as they got our food out there on time it didn't seem like they were dillydallying. The manager did come out to check on us so that was good. I've looked at the other reviews and I'm astonished at the fives because honestly, I don't remember looking around the restaurant and now that I think about it I don't recall seeing a whole lot of people with their food. I will not return to this location, even though we received coupons for money off our entrées next time I don't think I'll be fooled twice. read more

I placed a to go order on 5/16/26 at 6:29 pm The estimated pickup time was 6:57pm I didnt get the text that my order was ready until 7:11pm. I had to wait at least another 5 mins in line to pick up my food as there was 2 cars ahead of me. My steak kabob meal was cold & the portion of rice was very minimal. Also, I received this text when I placed my order: "Thanks for ordering. Once here, please park until you receive your Order Ready text. Text STOP to opt out TXRH" It was unclear on where to park I assumed that there would be some "to go order" parking spots so I circled the parking lot looking for these spots only to finally ask a worker and was told there is no section in the parking lot for to go order parking. Overall my order took longer than estimated and my meal was cold and the portion of rice was very minimal. I normally order this exact meal at the Texas Roadhouse Portage, MI location so I know what to expect portion & timely wise. And that location has clear designated parking spots for to go orders. Due to waiting so long for my order and have two hungry children in the car & needing to get back on the road I didn't get a chance to snap a photo of my order or go inside to share my concerns. read more

Even if you schedule ahead on line, be prepared for a long wait when you get there. Once you get there you're put into a other que a d have to wait even longer. If the are told that your reservation is 35-45 minutes, it will be closer to 90 minutes before you're finally seated. The scheduling system and hotesses are a hot mess. read more

Been here a few times. It's always so busy but I'm not sure why. First, our waitress needs training with customer interface. She wasn't rude but she just doesn't communicate well. Very dismissive and never just shows up to our table unless we flag her down. Second, my man's prime rib was suppose to be medium. Came out raw--bright red and dripping with blood. The food was dropped at our table and they bolted. Had to flag down our waitress finally after 20 minutes to have it sent back. 25 minutes later after flagging her down again we finally got the final product. He had cut his meat in two before it was sent back but only one piece came back. They had clearly put it on the fryer and cooked it to leather. They did ask him to cut into it but at that point we were ready to go so he told them it was overdone but that is fine just bring us boxes. So his $35 meal consisted of steak fries and mashed potatoes and the rest of my very dry overcooked ribs. Sorry, not sorry, Texas Roadhouse but we will be returning to Finley's. read more

Best steak in the Nation at this franchise drive to Battle Creek just for this bone in ribeye. I have dinned at most Texas Roadhouse across the USA even in Texas. Heather and Henry were very polite and professional in my dining experience. read more

I hate having to leave this type of review. However, I have to. My wife and I decided to go to dinner and since it had been a while, we decided we would go to the Texas roadhouse. Unfortunately, it was not a very good experience. The only highlight was our waitress. She was very nice and pleasant. The food, we were told was supposed to be out in 17 to 22 minutes. 40 minutes later, we finally received our food as the manager came out and told us that somehow they had lost our order, and they were rushing it through. My wife and I are eating very clean right now, so no gluten and no dairy. Our order consisted of 8 ounce New York strip, steamed broccoli and carrots and a sweet potato no butter with cinnamon. Without asking or looking at what we had ordered, the manager tried to be proactive and brought us a free onion appetizer as an attempt at an apology. This is an onion covered in batter and deep fried in oil, ie lots of gluten, so we didn't eat it and the Manager had to take it away. When our food finally came you could tell it was rushed as the steamed vegetables were only half steamed - very crunchy. Next, the New York strip steak. You could tell was a 16 ounce steak that had been cut in half which leaves you with two 8 ounce pieces of meat. One of them a full 8 ounces marbled well with a fat rind. The other you get a 5 ounce piece of steak with a 3 ounce chunk of fat cap on one end. Guess which one I got. Yep the fat cap, so my $20 got me $15 worth of meat. Good news! The steaks were cooked a perfect medium rare. That was nice, but overall it was a very busy night and it was not a very good experience. Instead of crediting anything to our account for the dinner, we received a $20 gift certificate for the next time we visit, however after this experience, I'm not so sure I will be back. Thank you for the effort, but overall, it was a failure. read more

Take out order tonight. Steak, chicken and salmon over salted. Someone was a little salt happy in the kitchen today.

Food was under cooked and friends food was cold . They would not make it right they just over microwaved it and was gross , My moms catfish was cooked outside frozen in middle aaa Yek will not be going to the Battle Creek one again. Thanks but No Thanks. read more

The service was exceptional, the food was cooked to perfection. The place was packed and the wait was not bad. The food could have used about 40% less salt and I can't quite figured out what was off about the sauted mushrooms. Battle Creek is in need of some fine dining but at this stage of the game I am not sure Texas Roadhouse can offer that read more

Overall pretty lackluster. Ordered takeout a few hours in advance and it took around 40 minutes beyond the scheduled time for the order to be ready. No rolls were available to be ordered, no rolls were included with any of the meals even though it said they're would be. Cinnamon butter was provided, though. Received an empty sauce cup in the fried onion appetizer, but no sauce for it. The food was fine, but nothing to write home about, and certainly not worth the $110+ for three meals. The music was surprisingly loud outside of the restaurant, too? read more

Came there today at three o'clock and got seated after about 5 minutes. I ordered a steak sirloin with steak fries and Mac and cheese. Aubrey my waitress was attentive and served me right away. The food was excellent and the rolls were everything everyone has raved about! I highly recommend this place. Don't forget to ask for Aubrey! read more

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This is the first time that we came to the new location here in Battle Creek, it was just two of us and we spent $91 on three appetizers and two meals. Our food came out cold. Our steaks were cooked medium, but were some of the toughest steaks I've ever had, our potatoes were cold. The shrimp was cold and the steak was lukewarm, and there was no flavor whatsoever severely disappointed will not be back. Also, I don't know if they were shortstaffed or what I counted many servers. We stood there 15 to 20 minutes before we ever got seated and it was half empty. read more

The service was Outstanding, everybody was friendly and made sure we had everything we needed, and the food was awesome. Place is really nice. It's brand new. read more

Great food. Great fun. I highly recommend this establishment. Service was exceptional, courteous and knowledgeable. Prices were in line with the quality of the food. 1st-Rate! read more

Had to wait, was told 10-15 minutes and ended up being much longer. Came close to leaving because of it and also other couples that came in after us were seated before us. The waitress's were very good...very attentive. My husband ordered rack of ribs and I ordered a 16oz. ribeye steak....husband enjoyed his meal but for me a $30.00 steak was cooked correctly but there was so much fat on it that by the time you cut it off you didn't have much of a steak, and the steak was so thin. I usually order a larger steak so I can take part of it home and then slice in half to make sandwiches for my husband and I which I wasn't able to. This steak sure wasn't what they have on display in their meat showcase! read more

Went to Texas roadhouse with family food came out three hours after ordering food was cold. Some of the items we ordered they did not have towed us after three hours of sitting bad service will not be back been here twice both times was terrible read more

Brett was our server and let me tell you we will be requesting him every time we dine here he was so polite and patient with us he made sure our food was cooked the way we liked it and brought us more of those delicious dinner rolls. read more

Really fun atmosphere. Service and food were both outstanding. I usually don't eat at steak/bbq places, but I was talked into it and was pleasantly surprised. 2 people with 2 entrées, 4 cocktails, and an appetizer cost a little over 70 dollars. Not bad! And again...food and service were outstanding. Will definitely be back. read more

Two weeks REALLY makes a difference! GREAT service today, and the food came out perfectly, on time, and DELICIOUS! And we were pleasantly surprised that this location has brought back line dancing... Yeehaw! read more

I know they have only been open a couple weeks but the service and food were great. They seem understaffed at open but make up for it pretty quick. Steaks were perfectly cooked and were hot and served in a timely fashion. Shy was great. Ask for her read more

The service was outstanding in comparison to other chain restaurants. The server was efficient and attentive with friendly service. The food was very good and usual great atmosphere. It was the service that made it a great visit read more

our server jamie ( older tall bald man) was absolutely wonderful so kind and energetic with great service and knows how to hold conversation! he needs the recognition he deserves! read more

I visited the restaurant the second day it was open, we had reservations and were seated quickly. I ordered a 14 oz ribeye, with mushrooms and no onions, I also ordered the salad with honey French dressing on the side and a sweet potato. Everyone in our group received their salads except mine. I waited for several minutes before the waitstaff checked back, and I reminded them that I hadn't received my salad yet. More time passed and everyone else at my table was finished with their salads. A manager stopped by, and I again requested my salad. She said she would check on it. Several minutes later I made the same request to another staff person who checked in on our table, and I again requested the salad. Then my steak arrived smothered in onions instead of mushrooms, and I pointed that out to the staff person who delivered it. Then my salad arrived with covered with ranch dressing instead of French dressing. They also asked if I wanted to return the steak? Since everyone else had half eaten their orders, I said I would scrape off the onions and keep it if they could bring the mushrooms. The steak was cooked to perfection, but it was not as tasty after being coated with the onions. I heard two waitresses talking about my order and they said, "This poor guy has had everything screwed up!" They brought the French dressing when we were finished eating and had already paid the bill. The staff was apologetic but made no offer for any compensation. All the staff were very friendly and I normally really like the food. I realize that this was only the second day after opening the new restaurant, but I found it disappointing that so many parts of my order got messed up. I love the steaks and rolls at Texas Roadhouse and I will return here in hopes that future meals will be served as ordered. read more