So I would like to preface this by saying that my yelp account is over 8 years old, and I have…read morenever bothered to post a review, good, bad or otherwise! I have Bravecto (flea and tick 12-week chews) on my auto-ship order for both my dogs at Chewy.com (which adds up to a yearly savings of about $50 over ordering from TCV's (the corner vet's) auto-ship. (You can look this up and confirm for yourself, and I hope you do), along with food for both dogs so that I don't have to carry 80lbs of dog food each month from my car to my house. Additionally, I don't have to remember to order my pet meds!
That said, I got an email (attached) on 4/29/22, a Saturday, saying that Chewy.com had not received a reply from the vet and that I should contact them to prevent my order from being canceled. So, I called in to ask for my approval to be sent in to Chewy.com. I was told, RUDELY, mind you AND only after being placed on hold for several minutes that she "only does this once a week, so it should be done by end of day" (EOD was the day I called) and I shouldn't worry...So, I didn't, and I chocked her lack in 'pleasantness' up to having a bad day or being busy, etc..
On May 3rd, 2022 - the day I posted my review, I had already been talking to chewy.com because the order for my dog had been paid for, but cancelled (see attached) due to the vet not responding to their prescription request. So, I placed a new order because my baby needed his meds, regardless of clerical issues, by 5/7/22. When I called TCV, I immediately got placed on hold AGAIN. When I started to explain that I had called on Saturday and for some reason chewy.com had canceled my order despite TCV approving prescriptions the same day I got the cancelation email. Lauren cut me off and got defensive. At this point I asked her if we could please start over, and suggested that maybe we started off on the wrong foot. I told her that I was not upset with her, and I don't recall having a tone, but perhaps I did because of having been on the phone with chewy.com. I was taken aback by how she was addressing me as I even tried to be empathetic and take some blame in the conversational angst I was sensing.
She backed off in her attack for a moment, but VERY shortly after began her combative nature yet again. In this moment is when I decided that I would never be going back to TCV, I asked her to please just send me a 'paper copy' of my dog's prescription and to use my PetDesk points to pay for it and to email it to me (see attached). That meant that I would no longer have to WAIT ONE WEEK for auto-ship orders to get prescriptions approved. (Please keep in mind that TCV's auto-ship is more expensive than Chewy.com's auto-ship base cost for the medicine by almost $5 and this was for ONE of my dogs) Also, I lose the free shipping for ordering multiple items from the Chewy.com site.
I NEVER received the 'paper' prescription! It never came. Instead, I logged into the PetDesk application 3 days later to see that she had, instead of complying with my request for an email (please see attachment of email inbox search for "Corner Vet" and notice that NO EMAILS WERE SENT WITH THE PRESCRIPTION THAT I PAID $10 FOR), I received an expired prescription that had lasted 1 day in the PetDesk app.... God, please help me to be kind). PETTY MUCH, LAUREN?! Was I supposed to watch this moment-by-moment? I'm sorry, perhaps this WAS my fault? But, in the event that it was... does an app constitute as 'paper' when I SPECIFICALLY asked for an email? AITAH????
I would at this point like to apologize to you, reader, for my verboseness. (TLDR - I got f'd outta $10 for a script for my dog, and the lady at the front was rude and didn't like doing her job more than once a week). AND, I would like for you to look at reviews that I snapped from TCV Yelp users 1-5. I mean... even if they aren't the same person, if you gaf that your reviews make you look bad, then you HIRE SOMEONE KIND instead of protecting an a-hole like Lauren at the front desk. #IJS
ALL OF THIS CULMINATES IN THE LETTER THAT I 'SUPPOSEDLY (who knows if Lauren actually sent it or not?) RECIEVED FROM THE ACTUAL VETERNARIAN FROM THIS TRAIN-WRECK-OF-A-PLACE' (SEE ATTATCHED).
Despite the fact that I was NEVER COMING back, they broke up with me :D
****NOTE: If you read nothing else in my testimony, please read the dumb letter they sent me with my pet vacc records attached.****
Yours Truly, Dissatisfied Pup-mom,
Lauren Armstrong