My 16 year old started a new job and wanted to open an account. He needed to get money off his…read morepayroll debit card to open the account at the bank I use. Evelyn Shoemake must have misunderstood what card he would be using in the ATM and said the fee would only be $1...well because it was a non Sonora card the fees were $6 from Sonora (2 attempted withdrawals) and $1.50 from the debit card. $7.50 to access $60! Man, I was pissed and demanded that she fix it. Evelyn said they needed to research the ATM transactions and get back to us. I left irritated AND certain we would never hear from Evelyn again, but sometime during the week she quietly followed up, fixed it and emailed my son. This was all for a $100 (now $106) opening balance free fee checking account. My mind was blown! I truly had no faith that she would follow up. This is another example of superior customer service at Sonora Bank in Boerne and specifically Evelyn Shoemake.

Great service at this Wells Fargo. I've been a member since 2005 and this location has taken good…read morecare of me. Never super busy. Staff is always friendly. Was able to help me get a medallion stamp which it's hard to get sometime.

I like banking at this location. They are friendly-helpful and always professional. In the 10 yrs…read morewe have been banking with them they have never made an error. There on line banking is very customer friendly and if you need assistant just call customer service 25/7.

Friendly knowledgeable staff. Always greeted with a smile…read more God knows with the thing going wrong in our world the meaning of a smile and friendliness is always welcome.. Thank s to all staff members for all you do. Customer service at its best .

This is the worst branch I have been to I've come several times on many occasions and I have not…read morereceived help from anyone at this bank. They are either too busy or will completely not acknowledge me while waiting.

Whoever initially entered this bank in Yelp...it's really 'Bank' of America. Anyway, this is what I…read morecall rural banking at its best. I went in on July 3 to deposit a check. We are back to mandatory masks, social distancing, etc. so a guard is on duty to help keep the peace. I get to the teller and she asks what happened to my arm. I tell her the story (she is not concerned with the line of people forming behind me). She tells me about her fear of someday falling down stairs. We laugh. I show her pictures of my black eye. We laugh some more. She doesn't know me from Adam. Then I finally leave. Got a free bottle of water, too.

They are incompetent, rude, and lazy at the Bank of America in Boerne. I had to call the police on…read morethis location because they would not cash the check that I had. Never ever do business at this location ever!!

I've always had great service. Employees are attentive, polite & professional. They…read more appear to enjoy their job. Always a smile & acknowledgement.

No one works here. Wait forever and they raise fees but do not offer any services. There are banks…read morethat actually care. Go somewhere else

Right now, I'm in the process of trying to get my money back and they are making it more than…read moredifficult. I paid my December payment on the 10th and for some reason they took out another payment on the 18th! Not only was that upsetting, but it ALSO caused me to go into an overdraft of $34.00. I called them to have this resolved and they told me I needed to show PROOF that the money CLEARED my bank before they could do anything?? So, I sent them a copy of my bank statement. The money was released into my "savings acct". On line, I tried to transfer the funds from that acct to my bank and it wouldn't allow it to be done. The first person I talked to about this issue said it was a glitch and that I should try again later. After 3 more attempts over the last few days, it still wouldn't work. I called again this morning and was told I'd have to go into a branch to get my money. WHY??? Because there was a 'right off" on my acct and so my money was on "hold" $63. of the money was being used to pay a "debt" from an affiliate company that charged my for a service that not only did I never sign up for, but security service wouldn't help me remedy the situation!! First off, how is it that SS can take money from a CAR PAYMENT and pay some crap I didn't sign up for?? THAT SECOND PAYMENT WASN'T SUPPOSED TO HAPPEN IN THE FIRST PLACE!!! NOW, I CANT GET BACK WHAT WAS NEVER SUPPOSED TO BE WITH DRAWN FROM MY ACCT IN THE FIRST PLACE!!! I WILL ALWAY RECOMMEND THIS UNION IS NOT, I repeat NOT used!!!

RUN AWAY! No matter what might be offered, it's not worth dealing with this company. Borderline…read morescam. I've wanted to jump off a cliff multiple times dealing with their "customer service", waiting sometimes as long as 50 minutes just to talk to someone. They are unable to deal with issues. I'm paying off a loan with an extra $1000 that I don't owe just to be rid of them, and it's not worth the time to try to litigate. Hopefully they go out of business soon.

I am a small business owner in Boerne and have banked with a large "chain" bank for almost 30…read moreyears. We have only stayed with this large bank because we have employees that live in multiple states and need access to branch banks local to their homes. Fortunately, our business won a large contract and the need for additional capital for expansion was imminent. I went first to the large chain ban, and then to Sonora. Sonora pushed my paperwork through within 10 days; the large bank was still asking me for supporting documentation 3 weeks later!!! When a growing business needs cash, waiting 3-6 weeks for a response can cost you the impending contract. Thank you to the President and staff at Sonora Bank for believing in my small business and going out of their way to make sure that I had a line of credit secured within a short amount of time.

I've stepped foot into this place one time and may it be the last!…read more And for years I've used the Sonora Bank in Sonora Texas and they to not disappoint. They were always very helpful. When I move to San Antonio I expected the same service from this branch. I was completely shocked when arrived to do my first transaction. My partner had asked me to cash a patrol check because she had lost her debit card. So she signs over the check and I proceed to cash it at this branch. They made me feel like a criminal. The lady in the front assumed the check was fake and told me she would not cash my check though I had almost triple the amount of the check in my bank account. The check was also signed over to me. She refused to catch the check and I proceeded to call the branch in Sonora so they could approve the transaction. Once A branch manager from Sonora Texas approved the transaction the lady at the counter said, "make sure you put the name of the branch manager who approved this transaction on the check for when the check bounces in a couple of months." I was humiliated, angry, and appald. I will never step foot in this branch again !!