Recently, I went through a horrific month-long experience that involved the online theft of 15k…read morefrom my account at a big name credit union. I raced to get my savings out of there and offline. Also, I looked for a bank that I could use solely for online direct deposit and paying bills. Firstmark, come to find out, had been waiting on me for 90 years. I was completely out in left field when it comes to knowing about one of the top credit unions in San Antonio, if not the state. You genuinely feel like part of the family. Even if you're 90 years late. Love Firstmark! (in the end, I did thankfully receive funds back).

I have been banking here since I started my savings account when I was 4 yrs old. Thirty five years…read morelater I am leaving because this place went from being a credit union with people you can trust to being an automated machine filled with idiots who can't spell their own name. Just waiting the uncanny number info days it will take for them to process my last payment transfer, but have since moved to Wells Fargo and am much happier there.

my elderly mother withdrew cash from drive thru on frederickburg road location. HEB notified us…read morethat a 100$ bill was counterfeit. we made two taxi trips to the bank and they refused to fix THEIR own error! my mom is on a fixed income- what kind of bank hands out fake money to the public then doesn't fix it!

Wells Fargo downtown is the worse bank I have ever been to in my life. Not only did they ask me to…read moreleave the office as I was helping a business client open up a business bank account they also don't have a public restroom I can use. As an accountant I don't recommend this branch to any business owner.

*EXPERIENCE DURING COVID-19*…read more Like many banks across our city this Frost Bank locations does not allow people to go inside their branch, but instead they handle everything through drive-thru. This location might seem small from the outside, but they have 5-6 working drive-thru lanes. A great thing about it, is that two of them are for business transactions only and the rest are for personal transactions. They also have a separate lane just for the ATM. I recently visited this locations because I changed my name. The process took a little longer than expected but it was super easy to do. The person who helped us was super nice and answered all of my questions. Thank you Frost Bank for staying open during these difficult times!

Frost used to mean something in SA. High end service and dependability. Now, I've had enough. The…read morecustomer service is horrendous. Their data breach is epic. This institution has fallen hard. Consider another bank. I am.

I always have a wonderful experience when I visit the Credit Union branch at 1604 and Culebra. The…read morebank tellers and customer service staff are always friendly, welcoming, and professional. They go above and beyond to make every visit a pleasant one. I especially want to recognize Maricela Guerra and James Sheffield for their outstanding customer service for yesterday. I did not want to leave out the rest of the staff to many to call by name they are always kind, courteous, patient, and willing to help with any questions or concerns. Their professionalism and genuine care for members truly make a difference. Thank you to the entire team for consistently providing excellent service. It's always a pleasure to visit this branch, and I truly appreciate everything you do!

Edna has always been super helpful & professional. She always goes above and beyond my ask in…read moreeverything she does. I highly recommend her as my business banker. Many times I've come into this bank for assistance with my accounts and she always greets with a smile and handles any situation I have. Excellent!

Frost Bank is just the best…read more We stopped in just to get a bill for a Christmas Card. Great people and such an amazing branch. We will be in here again soon to get a safety deposit box.

Stephanie was very helpful and courteous. Opened a checking account in 20 minutes, with new debit…read morecard in hand and activated. Great customer service. Very personable with all the perks of big banks.

So second time having to come into a branch because YESTERDAY at the other branch the rep didn't do…read morehis job . Now I am at this branch, I signed in and see there is only one person at the desk side he has someone in his office , after they leave , he looks at the clipboard and sees there are TWO people waiting ..he didn't come over and let us know he will be a moment. CHASE BANK ! this is so RUDE and I have never experienced any kind of customer service like this. he then heads back to his office and has a full on conversation laughing it up . 10 mins later SERIOUSLY ?!! he glances over and finally calls my name didn't apologies for the wait .! CAN SOMEONE FROM CORPORATE TAKE A LOOK AT THE CUSTOMER SERVICE

I am reluctant to even give Chase Bank one star. The recent…read moreexperience I had with Chase Bank is the most unethical and unfathomable thing that has ever happened to me as a banking customer. I deposited a check from my mom and instead of disputing it right away, Chase Bank allowed it to be deposited into my account and then on the day it was to be made available to me (which was 2 weeks from the day I deposited it), they froze my account, stating that my mom needed to go into a Chase Bank with two forms of identification in order to verify that she is the maker of the check. Keep in mind that the funds were taken out of her account and placed into my Chase account the day I deposited it. And, my mom is disabled and the closest Chase Bank to her is a 10-hour drive. They also said another day to verify would be to call her but there was no phone number in their system for her and they would not call the phone number I gave them because it couldn't be verified by their system. So, when they froze my account, it was too late to stop payment on my mom's check and her funds sat in my frozen Chase account, and is still there 2 weeks later. I talked to multiple Chase Bank representatives who are located apparently in India. There was a definite language barrier and not only was it difficult for them to understand me, they obviously did not care about my situation. However, I finally talked to a representative last Wednesday who told me that my mom needed to "recall the funds." So, I immediately called my mom and she called her bank and they started the process to recall the funds. At the time, they said it would be taken care of within 3-5 business day but on this day (Day 6) the issue is still under review. So, it has been about 5 weeks since I deposited the check and I needed the money for an emergency. Unfortunately, due to all of this chaos, my life has been negatively impacted. I only hope I can recover from the personal damages that this mishap has caused. It makes me wonder if Chase was holding onto my money to cook their books. The amount of the check was significant and maybe they needed it so it would look like they had more money than they really did. If you are thinking about banking at Chase Bank, I highly recommend that you choose a different institution. I have had absolutely nothing but horrible experiences at Chase Bank. At this point, we are just hoping that someone with some intelligence will get involved and save us. Every Chase representative I have talked to in the US says that the company in India has total control over my account and my funds so no one here can do anything to help me. Keep in mind that this is the worst experience I've had with Chase Bank. Not the only experience. It has been nothing but trouble and inconvenience since the day I opened my account.

Even though I'm no longer a Capital One customer, one visit to the Capital One Café had me…read morereconsidering. It's such a unique concept that blends banking with a modern coffee shop, and it works surprisingly well. What initially brought me in was **MLB Mondays**, which offer complimentary drinks--a fun perk that introduced me to the space. I'm glad it did because I ended up loving the atmosphere. Even when it's busy, it never feels loud or chaotic. It's the kind of place where you can focus, study, read, work remotely, or simply enjoy a good cup of coffee. The seating options are another highlight. Whether you prefer traditional tables and chairs, comfortable lounge seating, cozy benches, or smaller tables for solo work, there's a spot for everyone. They also have three reservable conference rooms, which are perfect if you need a private space for meetings or focused work. I was also impressed by the self-service cashier's check kiosk. Being able to request and print a cashier's check directly from the app is a convenient feature you don't see at most banks. The café regularly offers freebies and member perks, which definitely add value. While I found the food to be a little pricey for my taste, the drink prices were much more reasonable. Overall, I love the concept--it's part bank, part coffee shop, and completely inviting. Whether you're taking care of financial business, meeting friends, getting work done, or just looking for a comfortable place to relax, the Capital One Café is a space I'd happily return to. It may have even convinced me to look into becoming a Capital One customer again.

My wife and I stopped by Capital One Café this past Monday, and we really enjoyed it. It was pretty…read morebusy, which is understandable, and being so close to UTSA, you can definitely tell it's a popular spot for college students. The customer service was very welcoming, and the atmosphere was cozy. It was a little loud for me personally, but hey, it's a busy coffee shop, so I can manage. Now, what really brought us here was the coffee. I tried the Tropical Mocha, and it was fantastic--strong, flavorful, and definitely had the right amount of caffeine. My wife tried the Blueberry Matcha Latte, and that was delicious as well. They're also running Free Coffee Mondays through September 5th with the Capital One app, which is a pretty cool bonus. Overall, I definitely recommend giving Capital One Café a shot if you're in the area. Great customer service, comfortable environment, and most importantly for me--the coffee is damn good.

Bank had enough fragrance in it to give me a migraine headache and asthma attack. Peoples in this…read morearea don't believe in giving people clean air to breathe. I avoid this neighborhood like the plague, and the customer service was non existent, that is if you are white.

ATM is getting worse. Green light was on but it only balance inquiry. Had to go and use the on…read moreacross the street. We are charged $5,95 a month for maintenance yet we never get back the ATM fees from other places especially when it is right across the street says it online lol.

Not crowded, fast and friendly , I wanted some $2 and I needed som $50 bills, they were quick to…read moreaccommodate !

Great location to get to. Seemed to be pretty busy! Was here to close out on a refinance loan. Very…read morenice employees and great customer service. Didn't have any issues during my visit.

I'm over it this Credit Union went yesterday after business hour cuz I work the same business hours…read moreand had the sign that is not accepting deposit. Even went to the location that is at the Hwy 35 and the same board. Was charge a $24 overdraft for a transaction of $2 I called them to see if they can waived the fee cuz is not my fault that two different location cannot be deposit and the rep told I should deposit the previous Saturday cuz the bank is open and they cannot do nothing about the fee. This is an inconvenience to the customer not aloud to deposit whatever I want to deposit on the ATM. I went today again Tuesday (next day) and this time took a picture so Better Business could take action. A credit union that I can't even transfer by zelle or Apple Cash to cover before get any fees. Long story short ended up doing a check from another personal account to this account to cover their fee and the overdraft thru the app. At the end the credit Union was not paid the transaction besides the fee. With all those fee that they don't refund to the customer should used them to upgrade the ATMs and app transfers.