BEWARE of HARMONY DENTAL & STAY AWAY. THEY WILL OVERCHARGE YOU, NOT LISTEN TO YOUR NEEDS & CALL…read moreCOPS ON YOU when you ask questions!
I paid thousands ($6K) for an implant/crown for it to become loose. I was told to return if I ran into problems, so I scheduled a 30-minute appointment that turned into 2-hours of NEGLECT and MISTREATMENT. The OFFICE MANAGER, NICOLE TORRES is so unprofessional and horrible (refused to give me her last name when I asked-I found online). I was surprised when I saw office manager, Nicole Torres tending to patients (she is not a PA), was not wearing a mask, hair cover, nor scrubs! I kept repeating myself that I was a return patient, that I didn't need a full exam as I am currently with another dentist, but the x-ray tech still insisted to give me full x-rays when I said no. Three different dentists came into my patient room to "poke around" when I asked them not to. Dr. Thuang Vo came in and wanted to know how much my current dentist charged and repeatedly asked, when I told him an estimate he said, "That's cheap-must be cheap materials, cheap dentists, so you'll get what you pay for" - which I felt was unnecessary and not his concern. Dr. Greg Pham come into my office and I told him I didn't want a full exam - he looked at my x-rays and left. Then Dr. Boxiao Liang came in, opened my mouth and kept spraying cold air on me, poking and prodding at my teeth even when I asked him THREE TIMES TO STOP. The treatment coordinator (Maira Colunga) first brought in the wrong treatment sheet, then came in to say that my current crown/implant wasn't sealed (not complete). When I asked her what she meant, why wasn't it finished, and why did I need all the extra procedures as Dr. Liang didn't mention, she said I was asking too many questions and left. Nicole, Maira, and Dr. Liang then came back to my exam room - said I asking too many questions, that I needed braces, multiple fillings, an a screw replaced on the implant. I said, I ONLY CAME IN FOR AN IMPLANT SCREW TIGHTENING and have a dentist to handle everything else. Then, they said they'd tighten the screw for $200+ and I needed to pay then & there (in the back, and not in the front like other patients). Nicole took my debit card and didn't return for 20-30 minutes. In the meantime, I called my husband to come into my exam room as I felt very uncomfortable and was emotional by this time as I was worried the dentist/staff would do more than what I needed and/or could hurt me when I was under their care. I looked outside my room and saw Maira, asking her for my debit card and when I'd be seen. Then Nicole came back and was surprised I had called my husband in to care for me. My husband and I both asked when they would see me, and why they weren't doing the quick procedure I needed - which was a SCREW TIGHTENING.
To make an even longer story shorter, Nicole said that "The dentists have no say in what procedures are done to patients, I do, the doctors are told what to do!". She said this infront of Dr. Liang. Dr. Liang just kept his head down.
They left us again for 15-20 minutes and Maira said Nicole was in the next office, I went outside to look for Nicole and that's when I found her tending to patients. She quickly got up from the patient room - told me I as causing trouble, was asking too many questions, and she now refused to give me service. I asked her for a refund, and she said me and my husband needed to leave and she'd give me a refund and call the cops.
Pearland Police were called, and I was waiting at the front desk (for about 15 minutes) when the officer arrived since Nicole nor Maira could figure out how to issue a debit card refund. The officer asked what was wrong - I told him I asked for a refund as I was mistreated, mishandled, and neglected by multiple dentist, office manager Nicole Torres, and treatment coordinator, Maira Colunga. That Multiple dentists wouldn't stop poking at my teeth when I asked them to repeatedly. I also told the police officer that why was an OFFICE MANAGER holding DENTAL EQUIPMENT in patient exam rooms with NO MASK, NO SCRUBS, nor hair cover? The police officer looked at me surprised, shook his head, said he'd wait until I was issued the refund to make sure we got to our vehicle safely.
Nicole & Maira could never figure out how to issue a refund so they had to give me a check for what I had paid. I got the check, the police officer walked me and my husband out - told us to be careful and he was sorry for any inconvenience. It is unfortunate that the city police needs to apologize for the negligence of the Harmony Dental Pearland Dentists & Staff.
I have left multiple emails and messages for supervisor/owner Dr. Tiffany Vo - who is related to one of the dentist Dr. Thao Vo. No one has responded (which was a yahoo email address - see picture).
Do Not Go Here! Please Don't Trust Your Children or Family with these Dentists and Staff! Do Not Waste Thousands of Dollars on bad service!
