It has been awhile since I have gone here, as I moved away. Dr. K is a great dentist, the best bedside manner, and he is wonderful with adults and children. Their prices are very reasonable and overall it's a trustworthy place! Unfortunately I have bad teeth and a lot of experience with dentists. I definitely trust Dr. K to be honest and thorough when caring for me or my family. I can't speak to the office staff, but they were also 10/10 back then. read more

Dr. K, the hygienist and the x-ray tech are exceptional and are the absolute best and they deserve a five star. I almost hate that I am writing this review and giving the business a bad review all because of the two ladies in the front that I encountered today. I was asked to changed my appointment to an earlier time last week and I hesitated to agree because I knew that we were not going to make it. I told them 4:15 would work but even we would be late and they told us it would be fine. I was not comfortable but they changed it anyways. In the next few days my daughter 5pm appointment changed to 4:50 then 4:30 without my knowledge with only receiving a text notification. On the way to the dentist at 4:11 I receive a text stating that we are running later and we are any later we would have to reschedule which left me very irritable because I didn't want to change my appointment to begin with. Long story short I got to the desk very irritated because why bother sending a message when they knew we were going to be late to an appointment I was hesitant to change to begin with. The girl in the front looked at me crazy and the other girl pretty much told me her coworker looked that way because I was a little irate. Wow!! If I wasn't already irate, I definitely was after that comment. They could have apologized for the miscommunication and de-escalated the whole situation but instead added fuel to my irritation and advised me not to change the schedule if I was uncomfortable with it. I told them I didn't want to but whoever I spoke with knew that and did it anyways and change it twice after that! No one wanted to take responsibility and accountability for the mistake and instead made me feel like I was wrong for bringing up the concern. It's unfortunate that Dr. K and the people in the back work so hard to be misrepresented by the women in the front. They have ZERO customer service skills. Very defensive! Our family will not be back and I will no longer be recommending them to our friends. read more

I just moved to Texas and I've been looking for a new dentist. Every day I drove by this establishment and I was intrigued to stop by because it looked so nice on the outside. I made an appointment, they took my insurance information over the phone, and my appointment was booked! I only Waited one week for my appointment. When I arrived it was just as beautiful on the inside as the outside. It was clean, neat, quiet, and there was coffee for you if you wanted it. The staff was AMAZING!! Very sweet girls and Dr. K is so nice, friendly and very gentle! He explained everything in detail and took his time. My daughter has anxiety when it comes to the dentist so I wanted to check it out first and I think this is the perfect place for her to come without having any issues. Check this place out!!! read more

Touchstone Dentistry - General Dentistry Near Me - Dickinson, Texas

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Everyone at Touchstone is fantastic! As someone who put off going to the dentist for 5 years due to anxiety, I had a hard time getting back in the habit of regular dental care. And everyone at Touchstone made every effort to get me through the process of deep cleanings, several fillings and a crown with no issues. Dr. K is so pleasant to work with, every single time. He always takes the time to explain the process during my dental work. And Dr. K and his staff always check in with me frequently during the dental work. This really means a lot. I've had really bad experiences at the dentist with anxiety, and Touchstone is different. They really care about the patient. The hygienist & assistant are wonderful too! They offer top of the line equipment to get the job done right. I would recommend Touchstone any day! Thank you! read more

Dr. K is amazing and the staff is very friendly! i have never had an issue with them. They are very quick to answer any questions i have as well. I love it here! and trust me i've gone through quite a few bad ones.. Thanks for always taking good care of me! read more

I loved going to Touchstone Dentistry! It was my son's first time at the dentist, but the ladies were able to put him at ease with their sweetness and professionalism. I went first to get a check up and cleaning, then my 7 year old. No cavities for either of us, yay! The office itself is very clean, bright, and accommodating for children, with toys and an iPad. X-rays were done digitally, so we didn't have to bite down on the weird film. The Dentist himself was awesome! Very knowledgeable, honest, and stupendous with both of us. While getting anything done, you are able to watch tv because they have one on the ceiling, and another in the corner. How cool is that?! I'd recommend Touchstone to anyone looking for an awesome dentist. read more

Touchstone Dentistry - Tv on the ceiling, how cool! - General Dentistry Near Me - Dickinson, Texas

You should enlighten your employees, specifically your office manager ( or whatever her title may be ), that they are in the CUSTOMER SERVICE INDUSTRY! My wife went there this morning in extreme discomfort, with what she thought was an abscessed tooth, hoping for some relief and a ball park figure so that we'd know what to prepare for in order to get these issues taken care of. While the doctor and assistant were helpful this uncomfortable built office manager was extremely rude, disrespectful and condescending, to the point, when my wife asked for a figure she replied "Why are you asking? You can't afford it." Well, what I can afford is to take my business elsewhere, which is exactly what we will be doing. I doubt you care seeing as how you have such personnel in your office and allow them to treat paying customers in this fashion. read more

Dr. K and his staff are all amazing. Or feels great to finally get exemplary care. Love them!

Decided to try this office because I needed a new dentist. I am so glad that I did! From the first time I spoke with them on the phone, to when I left the office, the staff was excellent and made sure I was taken care of. Dr. K is easygoing, friendly, and a very gentle dentist. It's a very nice office. The payment options were also great. Having a TV to watch (with the remote) is the perfect diversion for me while I'm at the dentist. Great office and a caring staff, I will be back! read more

I went by their office today to drop off a new insurance card for my child. The door says weekdays 7-7 this was 245 pm. When I called the number on the door it was answered by a female. I told them that I was there at their office to drop off the new card. She told me that they were closed. When I have her the information she asked for the same information 4 different times. Each time use rudder then the previous. If my child had not already liked it here we would be somewhere else. I'm not a fan of rudeness, but of professionalism. Maybe the office manager can put up a sign that says well be closed (this day) sorry for any inconvenience this has caused you. But there was nothing and even rudder on the phone. I know if I was this rude I would be out looking for a job because I would not qualify for unemployment. read more

Touchstone Dentistry provides an excellent experience from beginning to end! The staff are professional and friendly. Dr. K is fantastic and very caring during his procedures. I had three fillings done and was comfortable the whole time. I highly recommend this office and will be back in 6 months! read more

I have a real phobia when it comes to dental work. But I am happy to have finally found a dental practice that put my fears to rest! Dr. K and his staff are always sweet and professional. I no longer dread dental appointments and plan on staying a patient for many years to come. read more

I never go out of my way to give reviews. For me, it's just a waste of time. But the experience I had with this dental clinic prompted me to make an account with yelp just to warn others about it. I found this clinic through yelp last 2016, they had good reviews back then thats why I chose this clinic. Now, I am not surprised that they have more than 1 star reviews and I will not be surprised that they will get more in the future unless they change one thing. That one thing is what prompted me to find time to give Touchstone Dentistry a negative review to hopefully wake the dentist up and do something about it before they loose all their patients and get more negative reviews. First let me give the credit to where its due. Dr. Agee Kunjumon is a pleasant dentist. He'll entertain your questions and gives time to answer all of it. Second, they are flexible with their schedule. They have late appointment times that can accommodate you after work. Heather will communicate to you and will try to find a schedule that will work for you if you will have a conflict on your original schedule. Third, the dental hygienists there were very professional and thorough with their work. Becky was my first hygienist and she was great but the last three cleanings I had with them was done by Ozzy. He was very thorough and fastidious. If ever I would come back to that clinic, its because of Ozzy's work ethics. Now lets go to the reason why I'm giving this clinic a negative 1 star review. There is a lady in billing department whose name is Jennifer/Jen. HORRIBLE ATTITUDE! I still recall the first time we went there last November 2016. My wife and I had our first time check up and cleaning. We had to bring our 6 and 4 yr old children as we did not have a baby sitter. We took turns so that one could be seen by the dentist and the other one could be with our toddlers. After we had left, my wife told me that when I was being seen by the dentist, this Jen shouted at my toddlers " Could you keep it down!" My wife said that her tone was not a request but rather more of an annoyed high toned voice and she addressed it to my kids and did not even ask my wife even though she was with them. I have to admit that my boys can get rowdy at times but she could have asked my wife nicely and she would have brought my kids to our car and waited for me there. We tried to forget about that incident and gave them another chance as we liked the dentist and "some of the staff". So we kept going back to that clinic but we made sure that my wife and I would have different appointment schedules so that one could stay home with our kids and one can go to the dentist. The second time I encountered Jen's horrible attitude was when I told her that my insurance overpaid last 2016. She gave me terms and amount breakdown jargon and said it in an aggressive tone so that you will be confused and will just agree with her. I called my insurance and asked them to explain my EOB(Explanation Of Benefits). Thats when I understood that I was right, that my insurance did overpay and that I have a credit on that clinic. When I came back and told Heather about it, she listened to me and told me that they will look in to it. Sure enough, I had a credit and they issued a check for it. Fast forward to January 2018, I went there last week because I wanted to settle my payables for 2017. Knowing that if I wanted to continue going to this clinic, the only way I could avoid encountering this Jen in the future is to avoid having any payables carryover to 2018. In that way I dont have to deal with billing dept. I reviewed my insurance account and EOB more than 3 times and made sure I understood all the services done, the amount billed and the amount to which I am responsible. After thoroughly reviewing my account, I found out that I have a credit and my wife's account has a payable. I deducted the credit amount to my wife's account and found out that I still have a payable and owe them a certain amount. As I've said earlier, I tried to settle that account but I wanted to pay the right amount and not pay any extra as they billed me higher than what I should be paying. I was happy to initially talk to Heather about my payable however this Jen took over and the conversation went downhill from there. She again tried to complicate things and tried to confuse me by going in circles in an aggressive tone hoping that I will just agree with her. Unbeknownst to her, I already reviewed my account multiple times and understood all the terms and amount in it. In short, I already know the right amount that I should be paying. She was not listening to my explanations and kept being aggressive while talking to me. I do not understand how this unprofessional and unethical woman works in a nice clinic like this. Anyway, this was the last straw. I am not going to this clinic again as long as this woman works there. This is where the saying is true, "One bad apple spoils the whole bunch." read more

Best dentist ever! I went in to get two cavities filled and a cleaning. He uses lasers. So, there were no needles, no gas, and no drilling. There was no pain at all. My appointment was at 8:50. And, I was leaving at 9:21. So easy and comfortable. There are even tv's overhead. Staff is awesome! And, they are even open till 7:00pm! If you hate needles and drilling, i recommend this place read more

Went to Touchstone as it was more convenient to my home. 1st visit was ok; however the hygienist did not floss after the cleaning. Offered great pricing as I go every 4 months. Dr K was perfect. 2nd visit and 3 rd visit was with a different hygienist. 4 th visit the hygienist I saw same hygienist and said I needed deep cleaning and antibiotics. Numbed my gums and got some down my throat and could not swallow.. very terrifying experience.. while trying to calm myself the girl from the front office walks in and hands me my purse and says I have to pay $800 before the procedure. I could not proceed as the lack of being able to swallow that I said I would come back. Just came from my original dentist of 15 yrs and said no deep cleaning needed .. just needed a good cleaning as they thought I had not been there in a year.. the 30 minute drive to my former dentist saved me $800!! Dr k was great.. staff handled incorrectly and miss diagnosis!!! read more

Outstanding dentist. Wonderful chair-side manner. One of the most interesting things about my time here was that the doctor actually did my teeth cleaning. Not some office where you only get 2 minutes with a busied doctor. He actually took the time to ask questions and give thorough answers. Spotless office and staff. read more

Awesome office hours and great staff! The dentist himself is great, goes above and beyond to ensure you're comfortable and even calls you after your procedure to check up on you. Also, if you don't have dental insurance they offer an awesome savers plan! I definitely found my dentist I'm sticking with! read more

The best dental experience I have ever had. I hate going to the dentist and don't go as regularly as I should. But Dr. K and his staff make the experience almost enjoyable. The office is very clean and modern. TVs in the patient rooms and above the chair make time fly by during procedures. The staff is very friendly and very informative. They make sure you always know what is going on and update you on every step of the way. read more

If you are not a fan of going to dentist (fear -pain-cost ) like I was. This office is for you they treat you excellent here explain every detail with you and are honest and upfront and cater to cowards first root canal 8yrs ago was very painful and was done wrong by other local dentist. This time around was so much better and less painful. Thanks Doc K read more

I have been searching for a new dentist and was happy to find Touchstone Dentistry. The office is pleasant, the exam rooms have TVs which is relaxing and Dr. Kunjumon and his staff are professional and personable. I have visited quite a few dentists and happy to stop shopping around, Touchstone Dentistry is the winner! read more

I've been to Touchstone twice and absolutely love the dentist, They have the best equipment and the dental experience was great. I thought I had found my forever dentist but unfortunately I won't be going back. A small red flag went up when I had to change my appointment for my cleaning. It was short notice but not the same day. The young lady while not rude sounded very put out and reminded me it was very hard to get an appointment for cleaning. I apologized and made another appointment which was about 4 weeks later. I don't have any major dental issues and when I had been there 6 mon earlier the dentist said everything was fine. He actually had done the cleaning himself. My appointment last week was for a routine cleaning only which went just fine. They told me one of the office staff would be in to discuss my "treatment plan". I thought that was odd since I had already seen the dentist and he said everything looked good. When the young lady came she began going through the findings of the dental hygienist and my plan which required $1900 in periodontal care. As she started to discuss my payment options I just told her that this was not anything I could afford right now but I was thinking how could I go from no issues 6 mon ago to needing $1900 in treatment. I'm a retired RN and and have no symptoms of any periodontal issues. The young lady began to tell me how important it was to maintain my dental health and I again said I could not do this treatment plan. She closed the chart and just said OK and left. I waited for in the chair another 10 min or so and another tech came in and politely said I was done. No one spoke to me about any other option or asked if I had any questions or made me a follow-up appointment. I was so flabbergasted I just left. I have never had an experience like this before. read more

Dr. K was very professional & courteous. He explained everything he was doing & frequently asked if everything was ok. I would highly recommend Touchstone Dental. read more