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    Tewell Andrea DO

    5.0 (1 review)

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    9 years ago

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    Primed Physicians

    Primed Physicians

    2.3(3 reviews)
    2.6 mi

    Bad nursing conduct. Aggressive angry outbursts while doing vitals on my 1 year old baby. I changed…read moreproviders immediately

    If I could give this office zero stars, I would. We were scheduled for a wellness visit with Dr…read more Szlag. We used to see Dr. Kessel and he was amazing. Actually all of the previous doctors there were amazing. This is not the office it once was. It's extremely unprofessional there. They threatened to call security on me because I was asking questions and advocating for my son whom has a corn allergy. We will get to that after everything else. Let's start with the wellness visit. We were unaware that the mask mandate had lifted used to have to wait on the side door because my oldest son has asthama and was unable to wear a mask because his pulmonary function would drop. We would previously call the office and they would meet us at the side door to let us in. I was on the side door calling continously and the front desk was not answering. We waited and called for 5 minutes without an answer. I decided to instead go in. At this point we finally get to the front desk and we are 7 minutes late. The office policy has always had a 10-15 minute grace period . I get to the receptionist and I go to check in. She argues with me for a good 5-7 minutes and says that my appointment was for a different time then what I had told her. I tell her it's for the time that I gave her and she kept refusing this. After continuous back and forth convo, she looks at the computer again + tells me that I was infact correct with the appointment time + still insisted doctor would probably not see my child now since I was so late. She didn't apologize for being wrong about my scheduled appointment time. I ask her to speak to Dr. Szlag because I originally was only 7 minutes late and this was because I was waiting at the side door calling to be let in. Mind you, this was our first appointment with the new doctor Dr. Szlag (took months to get in) since Dr. Kessel had left. I was very unaware of the updated mask policy. She asks Dr. Szlag if she would see him and she refuses. I'm upset at this point and I ask to speak with the office manager. In the meantime the same receptionist is laughing about the situation. I walk out to take my youngest son to the restroom and my oldest is still in the waiting room and overhears her still laughing. She also was speaking poorly of me to the other receptionist in front of my son. I come back in and am told the office manager is currently in a meeting. Once it's finished she will step out to speak to me. In the meantime one of the health care workers offers me another appointment but with the newer male doctor but I have to wait there for another two hours before being seen. I finally agree to it. We are waiting in their doctors office and my son face plants into the carpet and his lip is cut and bleeding. There are two receptionist there and not one of them ask if he is okay. I ask for an incident report and then ask for him to be seen. The receptionist ignores me. Finally we get into the appointment with the new male Dr. Rohaus, and I explain our experience. Finally the office manager comes in and tells me that if I'm unhappy there, I can go elsewhere and that she would have a conversation with her staff about the experience and try to overcome the issue because supposedly this is not how her staff has ever treated others. According to the other reviews I see a trend of this happening often. It has not been the first time someone has been treated poorly at their office. Let's talk now about the wellness doctor visit with Doctor Rohaus....We were going through visit and everything looked great. When viewing my sons chart he sees that my son has a murmur which he has seen cardiology for since he was a baby. He goes to listen to his chest and tells me that the murmur is gone. I was so happy. Actually, its not gone. I recently took him to another appointment and it is still there. So thankful that they caught it because I would have put him in soccer thinking it had cleared when in reality it had not. (Finished review coming soon) Go to Springboro Pediatrics or go to Corey Davis. Stay away from this place.

    CareFirst Urgent Care - Springboro

    CareFirst Urgent Care - Springboro

    2.8(16 reviews)
    1.7 mi

    I'll start off with the positive. I was treated quickly, and I received the medications I needed…read more I was seen 1/27 around 6 pm. My caregivers were Luke NP and Stacy (unknown title). I went in to be treated for an asthma attack (I needed a nebulizer treatment). When I went up to the desk, the registration woman took my info and checked me in. I was audibly wheezing, short of breath, and rapidly breathing. Stacy and Luke were both at the desk. They were discussing celebrities, the superbowl, and Luke was scrolling through Facebook on a work computer. Did not address me once at the desk. Being a past emergency healthcare worker, I was appalled. Thank God I know my body and what kind of shape I was in. Once checked in, Stacy took me back to a room. She did not take the time to get accurate blood pressure. In fact, she made it up. I could feel my pulse when she stopped pumping up the cuff and attempted to listen. She gave a bogus number that was within a normal range, even though I was tachycardic. She had trouble getting the pulse ox to read and quickly took it off the moment there was a number present (which is also incorrect). Stacy went to get Luke and a treatment. Luke came in, REAKING of cigarettes. It was so strong it made my breathing worse, and it lingered after he left the room. Luke only listened to the top quadrants of my lungs before the first treatment and asked if I needed to go to the ER. I told him no, and all I needed was a treatment or two, maybe a steroid I would be fine (urgent care is equipped to handle asthma attacks). Neither one of them stayed in the room while I was given my first treatment (there was only one other patient in the building). After the first treatment, Luke rechecked my lungs sounds but only in the top quadrants. I requested one more treatment because my chest was still pretty tight. Luke never rechecked for lung sounds after my last treatment. I was basically kicked out of urgent care. Luke made an unprofessional comment about being vertical and basically not dead. I would NEVER recommend this urgent care based on this experience alone, nor will I seek help at this facility again. I am thankful I was able to get the medications I needed to get my asthma under control. This situation could have been handled a thousand times better than it did. Both Stacy and Luke need to be retrained in how to handle medical urgency, how to take vitals, and what appropriate conversations are in front of patients. As for the cigarettes, slap a nicotine patch on while you work if you need it that bad. Luke roughly had 2 hours left of work. He could have waited to hit a cancer stick when he was off the clock. Instead of subjecting others and an asthma patient with secondhand smoke. Do better.

    I'll give it a star, because we were treated quickly and my son got the medicine he needed. When we…read morewalked in, we were greeted kindly by a gentleman (later realized it was the DR) on the phone with a patient. We waited for about 5-10 minutes before he hollered for a Rachael from the back a second time. Suddenly, 3 girls magically appeared from the back to check us in. We were the only patient there, so once the paperwork was filled out we were immediately taken back. We asked to use the restroom before being seen and upon entering, there was an unlabeled, bloody unrine sample on the counter. I reported it, and the MA seemed like it was normal and was supposed to be there. She performed the strep test on my son, and the DR came in shortly after. He had the wrong name (my other sons name). Assuming he got them mixed up from the insurance information? After being corrected he still took my son's name down wrong. 3 weeks later, and my account was charged $117. Idk if this was their minimum, but we were charged for a 45min new patient visit, and we were there maybe 25 minutes total. We won't be back. The bloody urine with no proper labels was enough for me, let alone the misidentification of his only patient.

    Tewell Andrea DO - physicians - Updated May 2026

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