On recommendation, last Friday (June 11, 2022) I booked covid tests with Testmobile for my entire family as we were traveling to the US. The following morning the US government announced that testing would no longer be needed. I promptly contacted Testmobile to cancel the tests and requested a refund given that the requirement was lifted. I spoke to a customer agent who was very polite who told me that she would talk to her supervisor and that she would call back without fail in the next 15 minutes. 2 hours later I called back because I did not get a response and was informed that the request would be considered and that she was instructed by her supervisor not to call me back, which frankly is a very odd customer service practice. She was only to convey this information if I happened to call back. I was supposed to get an email response in 24 to 48 hours regarding the refund. It's been 8 days and I have not received an email response, nor any call backs from the numerous messages I have left with them. It is absolutely deplorable that a company would not make good on a refund given this circumstance and worst yet not even acknowledge receipt of emails. DO NOT USE THIS SERVICE .... THERE ARE MANY MORE WITH TRUSTWORTHY BUSINESS PRACTICES. read more