My wife and I had an extremely disappointing experience here, and the dealership completely wasted…read moreour time.
Throughout the week, we had been communicating directly with Kevin (the owner) about a used Lance 1172 truck camper. We exchanged multiple emails, photos, and details to make sure it was worth making the one-hour drive to inspect it. On Friday, the day before our visit, we confirmed that we would be coming down Saturday morning.
We arrived around 9:30 a.m., and Martha initially helped us with a few things. We then spent nearly two hours thoroughly inspecting the camper. Before making a purchase, we simply asked to have the camper hooked up to water so we could verify there were no leaks and confirm the water pump worked.
At that point, Josh walked by and said, "You're wasting your damn time. You're not going to find anything." I replied that I simply wanted to verify there were no leaks and that everything functioned properly. He then said, "It's sold," and walked away with an attitude, ignoring me when I tried to confirm what he had just said.
I went back to Martha to ask what was going on, and she confirmed that a deposit had been placed on the camper the previous day. My question was simple: if the camper already had a deposit on it, why weren't we told before driving an hour each way and spending two hours inspecting it? We had confirmed our appointment the day before, yet no one mentioned that the camper was no longer effectively available.
Throughout the inspection, we also had to repeatedly ask for basic things such as the keys, the slide-out remote, and water to test the plumbing. The battery was dead, so we couldn't even start the generator. Every request felt like an inconvenience to the staff.
The only bright spot was one employee who was polite, helpful, and appeared genuinely frustrated by how we were being treated. Unfortunately, I didn't catch his name.
Poor communication is one thing, but allowing customers to spend hours inspecting a camper that already has a deposit--and then having an employee speak to them disrespectfully--is completely unacceptable. Based on this experience, I will never do business with this dealership, and I cannot recommend it to anyone else.
