Update:
After posting my original review, the general…read moremanager reached out to me personally. Although we had already purchased our new vehicle elsewhere, he sincerely apologized for our experience and addressed another issue we had discovered--that the replacement tires previously sold to us were not the correct tires for our vehicle. He refunded the full cost of those tires and also offered us complimentary service for the next three years on the car we purchased at another dealer.
I believe it's important to recognize when a business takes responsibility and genuinely tries to make things right. The general manager's response was sincere, professional, and appreciated.
I also want to recognize the service department. Throughout our ownership experience, they consistently took good care of us, and that positive experience was one of the reasons we returned when it was time to buy another vehicle. While the incorrect tire installation was a significant mistake, I believe the way the general manager handled it demonstrated accountability and a genuine commitment to customer satisfaction.
Our sales experience remains disappointing, and it ultimately cost the dealership our business. However, because of the professionalism shown afterward, I felt it was only fair to update my review to four stars to reflect both the negative experience and the meaningful effort that was made to correct it.
Original review:
We were loyal customers of this dealership for nearly three years. We purchased our previous vehicle there, returned for every oil change and scheduled service, and even bought a full set of replacement tires from them. Ironically, during our recent visit we learned from members of their own sales team that those tires were not even the correct tires for our vehicle.
When it came time to purchase another vehicle, we gave them the first opportunity to earn our business. We brought the window sticker for the exact vehicle we wanted so there would be no confusion and we could compare offers fairly.
The proposal we received was astonishing. The selling price was more than $6,000 above MSRP, our trade-in was valued $7,500 lower than a competing dealer's offer, additional markups were included, and we were told they couldn't obtain factory options that another dealer readily provided. In total, their proposal was more than $13,000 higher than the competing offer for the identical vehicle.
What disappointed us most wasn't simply the price--it was how we were treated. After we questioned the numbers, the sales manager suddenly reduced the price by $11,400. That dramatic change made it difficult to believe the original offer had been fair.
We purchased our new vehicle from another dealership that day.
We understand that dealerships compete on price, and we don't expect every dealer to have the best offer. We do expect honesty, transparency, and appreciation for loyal customers. After purchasing a vehicle there, servicing it exclusively there, and returning in good faith to buy another, this experience left us feeling that our loyalty simply didn't matter.
Unfortunately, we can no longer recommend this dealership.
