drove to LA for the 4th of July vacation with my family. On the last day of our stay, I came back to my car and found the rear window completely shattered. I was having a panic attack. Roadside assistance told me my insurance policy doesn't cover towing, and none of the service centers were open on a Sunday. The closest Tesla store was at Century City Mall. I owe a great deal to AJ and his team. He let me borrow one of their demo cars for up to 2 days and helped me set up an appointment with a service center that could replace the rear glass. I'm truly grateful -- my stress level instantly dropped to a 2/10. AJ took customer service to the next level. Tesla's customer service standard should be modeled after this store. Thank you, AJ and Armando, for letting me borrow your demo car and for going above and beyond to help me in such a stressful situation. read more

Tesla - Car Dealers Near Me - Los Angeles, California

Tesla Century City customer services have obviously gone down the drain. It was good a year ago. However, they dropped the ball big time. They do NOT follow up and constantly forcing delivery even when I do not agree with those terms. Until my delivery was canceled and forfeited my $250. I went through great lengths to get a referral, and ran my credit. For some reason it was impossible to get w hold of someone after my order went through. I would honestly deal with a different dealership. Sorry we as customers shouldn't be treated as such. Go somewhere else. read more

Tesla - Lease agreement - Car Dealers Near Me - Los Angeles, California

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I recently visited this store due to an unfortunate unique situation my Tesla was in and it being the closest store I could get to. I explained my situation to an employee named "George" and he was extremely helpful! He was very respectful and made his best effort in helping me with my problem. The entire time he was polite and truly wanted to help get to the bottom of what I was dealing with. If you look to visit in the future, I would highly recommend speaking to "George". read more

This review is dedicated to George Rodriguez who has been there for I believe 7 years. 5 STARS ACROSS THE BOARD. I had originally intended working with online purchasing which became a HASSEL. Then went into store this gentleman handled EVERYTHING if not MORE than anticipated. Excellent execution on his end. Positive energy, leadership skills, great team mate, phenomenal customer service = Happy client :) Looking forward to being apart of the Tesla family read more

I just want to give a huge shoutout to George from the Tesla sales team! He made our Model Y purchase an absolute breeze. Not only was he fantastic at helping us find the perfect car, but he went above and beyond to smooth out every detail of the lease process--seriously, the guy's a rockstar. We're completely in love with the Model Y--it's everything we dreamed of and more. Thanks, George, for making this such an awesome experience!! read more

how is everyone doing here tonight? I heard we're looking for a Tesla? If you're looking for the BEST sales associate Tesla has to offer, look no further than George. Truly, he's in a league of his own. From the very first moment, it was clear George creates an experience. He goes above and beyond in every possible way: patient with questions, knowledgeable on every detail (down to features I didn't even know existed), and genuinely invested in making sure you feel confident and excited about your purchase. George has that rare combination of professionalism and authenticity you can tell he loves what he does, and it shows. What makes him stand out is not just his expertise, but the way he makes you feel throughout the process. Buying a Tesla is a big decision, and George somehow makes it feel effortless, special, and fun. He's attentive without ever being pushy, thorough without overwhelming you, and he has a way of making you feel like you're his most important customer. That's a gift. George is one of a kind and someone who transforms what could be a stressful sales process into something smooth, exciting, and even memorable. Tesla is lucky to have him, and I feel lucky to have had him guide me through my experience. read more

I love Tesla and truly believe in their mission, but I'm extremely disappointed with a design flaw in my vehicle. I accidentally dropped an AirPod between the driver's seat and center console, and it fell into an overlapping piece of fabric that wasn't fully sealed--making it completely inaccessible. When I arrived at the Tesla service center, they said it would cost $250-$500 just to retrieve it. I've owned many cars, and I've never had one where something could fall into an area that requires professional disassembly to access. This feels like a major oversight in design, and Tesla's response was frustrating. I expected better from a company known for innovation and customer focus. I hope they're able to make this right. read more

We went to check out the cyber truck. My 7 year old son was inside the model Y playing with the games on the screen. A guy name Ryan or Brian with scruff like beard walked over told my son to get out. My son ran to me afraid and about to cry. Then what made me more upset was the super rude comment he made. Your son " wasn't doing anything wrong, but if he wants to play there's a playground around the corner!! (in a very sarcastic tone)! Wow super unnecessary for him to say that. I was really disappointed especially coming from a store that is trying to sell cars. It was just rude, unprofessional. He could've said it kindly and didn't need to add the smart comment there's a playground around the corner! I'm a Tesla owner and have been to many Tesla stores and usually have the best customer service. This is such a disappointment read more

Don't get a Tesla during the "deal" they are making you wait THREE MONTHS BEFORE GETTING THE CAR! they keep pushing back the date !

My partner and I always a Tesla Model 3 since we pay so much for gas for our commutes. We decided to go check it out at our closest location which was in this beautiful mall. We were greeted with friendly service and helpfulness which was pretty nice. Guy with the mustache was really cool and patient with all our questions. He said his name was Mirt I think.. huge thanks to him. The adjustment to the whole accelerate/break mechanism was easier than I thought. By the time I drove it home I was already used to it. Overall super stoked to own this car. The full self drive was scary at first but now I'm just amazed at how they got it to do all it does. 6/5 stars for the whole experience. read more

What a great experience. I walked into the store cold and met AJ, one of many sales reps. AJ Walked me through the various models and features and answered all my questions. The Y was perfect for what I was looking for. I was amazed when AJ said a new one could be delivered to me in 5 days. I went home, clicked the order link he sent me, and yep, it confirmed Friday delivery (yesterday), and it arrived 3 hours ahead of schedule right to my front door; FANTASTIC! AJ called me to ensure I received the Y and was happy so far and answered a few questions. My ranking of my Tesla Experience So Far: 1. The Car Itself: Technology A+ User Experience - In the Car Tech A+ User Experience The App A+ First Charging Experience A+ 2. Sales Experience A+ 3. Education/Training/Support to Get me Running A+I promise I do not work for Tesla; I am amazed at my first Tesla. I can't give the Y or AJ at the Century City location at higher review, all 10's! Great job, guys! read more

Tesla - Great delivery experience and Angel did a great job giving me a tutorial on all the settings! - Car Dealers Near Me - Los Angeles, California

George Rodriguez has been the worst sales person. He promised that I would get a referral fee and I even have it in my texts however I have not received the $500 referral fee he promised and I tried to contact him through text and call and I even went in person I left him messages to call me which never did. awful alex hermits? also was awful my original review was: George Rodriguez is a great sales associate. Ask for him getting a new car :) read more

We had ordered a tesla and did not get a desirable pickup location or date. We tried calling someone/anyone but it turned out that we couldn't get a human at the other end. Frustrated, I walked into the Century city showroom. Kaitlyn was super helpful. She not only changed the pickup date to what was convenient for us but also explained several little things that you'd only learn along the way. She has gotten us excited about our new car again! Thank you for your friendly and helpful demeanor, Kaitlyn. Much appreciated. read more

I asked about the recalls and safety issues and they focused on the "quality of the cars." I ended up buying a Kia instead. I want to be safe. And read more

George was great. Assisted me in every step of the process. The process itself was very smooth and easy. I received a car within a week since I placed an order. Once again George made the whole experience so great. Thank you Tesla team at Westfield Century City read more

I was at the Century City store about 6 weeks ago. I had been getting a lot of runaround from the Tesla system on line regarding credits owed me on my lease return. I met with Kaitlyn on a walk in basis and she was fantastic. She looked up my account, confirmed my accounting on what was to be credited to my account and told me the expected time frame. She helped me log in to my account and showed me where I could see this accounting on the website. Thank you for being a pro and helping to bring the overall Tesla experience back to "acceptable". read more

In Century City this Tesla dealer has been there for at least 4 years. This is just a showroom, it has always been clean, neat and the staff very helpful, friendly and professional. Yesterday there were 3 models on display based on baseline price points: $40k, $80k and $90k add ons are extra. Was mostly interested in the SUV with the gull wings. Had to arrange an appointment for a test drive later this week, not on the spot. The representative Esteban was very nice and informative and was eager to take my info to enter into their system, but I was already on their list. Tesla currently offering very sweet incentives if you lease prior to Dec 30 2018. After that date, all deals are off. So that was yesterday's pitch. Earlier today in the news, Tesla's CEO Elon Musk was asked to step down as CEO for alleged securities, tax, issues producing a ROI statements transparent to investors. This news was not shocking to me, because Tesla hasn't shown a profit since inception and investors are aware of this. Elon Musk is the genius and key to the viability of this company. With Elon not behind the wheel to guide the company, I wonder about this company's future. Despite the not depend on gasoline, it's green effect, cool tech appeal of these vehicles, these were not enough reasons for me to purchase a Tesla if the company sinks...even the gull wings couldn't help it out of the red. Really like this USA company concept and innovation and want to remain optimistic for its success. read more

Tesla - Very cool with attractive incentives, but can I write off a 3rd vehicle??! - Car Dealers Near Me - Los Angeles, California

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I bought 2 and love it can't wait for the cyber truck . Inside sales can help you more in finding stock cars . read more

First and foremost is I love my Tesla model three dual motor. I bought it through Javier who works in the Century City dealership. It was seamless and I actually picked up the car the same day I ordered it because they had it in stock at their distribution center in Marina Del Rey. Javier really knows his stuff and has been working for Tesla quite a while. Once you drive a Tesla you'll never go back :-) Bottom line Javier Rocks . read more

Tesla - Javier is the best person at TESLA ! - Car Dealers Near Me - Los Angeles, California

They did good work on my model S, but it took too long to get an appointment and communication was not great throughout the process. Feels like there should not be any more growing pains at this point considering the popularity of the brand. read more

Very careless and unfriendly staff. One wonder if Musk paying these guys to be so cold and ambivalent toward new customers. I dealt first with a guy who left while i was checking the car although I had mentioned that i called for test drive. Then an unfriendly girl name Amanda who was hard to solicit for help as she was more interested to be on her computer than actual client. i wanted Y model but i find the car very simplistic for a BMW driver Tesla its a golf car. And those door handles, you have to explain everyone how wants to get into your car, its a push and pull while handle suck itself back. Also they are out of insensitive so i prefer to buy my electric car from Companies that offer that 6 7K insensitive. Last and oddest is their test drive. They give you the key and tell you go and figure it out. Its like they don't care about selling cars. i didn't felt comfortable to drive by myself and no inspection after, next thing you know they charge you for some damage that you never done. This dealership is not recommended and frankly i find the car interior claustrophobic, tight, not roomy and banal! read more

They're super quick to sell you the car but won't return any phone calls. Do it on your own

AVOID this showroom at all cost and go somewhere else. Management (Ashley customer experience manager is rude, condescending, and kept on looking at her phone just because I'm a senior. I had an appointment and they kept on handing me off to different people because they didn't have confidence in me making a purchase and answers to my questions. (They need better training) I was so disappointed by the lack of interest in a potential customer. I ended up calling the Canoga Park and scheduling a test drive as I would be visiting my daughter. I had an amazing experience there! I ended up ordering my Tesla Model Y and Tesla Model 3 for both my daughters for Christmas but it will be arriving late summer which will be ok with all of us. So please avoid this place if you can, till they learn how to treat potential buyers and people in general. read more

I bought a Model 3 online with the help of fantastic salesperson Blaine M. at the Century City store. After guiding me through the online ordering process, and receiving a January 2022 delivery date, Blaine stayed in touch as was able to get me the exact car I wanted when another customer turned down delivery, without having to wait until January. read more

Our waitress was awesome. She knew the difference between a Calzone and a Stromboli. Got us waters in time. Good work, good view read more

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I am so glad I trusted Alexander Mendoza! I was nervous about purchasing a Tesla because I have always owned gas vehicles. I told him I felt bad because I was test driving a lot of other cars. He said "we want you to try other cars because you will find Tesla is the best!" He was right! He drove to my house to let me test drive a Model 3 Performance. What incredible customer service! He was so kind and knowledgeable! I'm so in love with my Tesla it's so fast and the handling is more incredible than any BMW I've driven! I will never drive another car again:-) read more

Tesla - My Tesla Model 3 Performance! So gorgeous! - Car Dealers Near Me - Los Angeles, California

Tesla car exhibit and dealership at the mall. Sweet, economical, clean cars of the present and future. Had to take a pic of my favorite. Lots of people checking out the cars. Made me proud to think we have a factory in our hometown of Reno, Nevada. read more

Tesla - Car Dealers Near Me - Los Angeles, California

ATTENTION ELON MUSK! You have a rock star that works here and her name is Alexa. My lease was up on my Model S and needed to get into a new car right away. She somehow found an available car for me, contacted me and I went online purchased it and this all happened within minutes. I was so impressed with her professionalism and dedication. This is another reason why I'm a Tesla customer for life. Thank you Alexa! read more

Very impressed with executive Kevin Stanley at Tesla plus all of the representatives at this location! Very informative and definitely enjoy what they do here. Thank you all so much. read more

After buying the car, I discovered a problem in the cabin + the glass does not close tightly and makes noise. I made a service request on the second day. They arrived after 10 days and left without fixing anything, but they wrote that they needed to make a new request and wait another 7 days. Buy a car and wait about 20 days to fix a factory defect? Do people have to pay 45,000 for this? read more

Tesla - Car Dealers Near Me - Los Angeles, California

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We asked to see the inside of the cyber truck. The sales person said that the manager took the keys with them. They were also waiting for repairs to the interior. My stated it must be hard to sell without being able to show the truck. Just then another guy said they sold 3 million trucks , and we would not be able to view it today or any other day. We responded okay. Then another potential client asked to see the interior, we suggested don't ask the gruff looking guy, he is rude. All of us left speechless. I guess it will be a 2024 GMC AT4 TRUCK purchase for this guy. read more

I thoroughly recommend the excellence and attention to detail delivered by AJ at this Tesla location. For a variety of reasons, our purchase was protracted and even ended up being finalised in Colorado, but AJ was a thoughtful, tenacious and effective advisor. We're delighted with our car, and impressed with the service we received from Tesla in Century City. From test drive to delivery and beyond, AJ and his colleagues have exceeded our expectations. read more

Tesla - New Model Y Performance - Car Dealers Near Me - Los Angeles, California

Love these guys! They have a easy going environment and had my tesla back up and running after 2 weeks in the shop. Quick turn around considering my tesla got in a wreck. Thanks guys :-) read more

Jerry was recommended to me by a friend and I could not have been any happier with my experience with him. He is beyond knowledgeable, responsive, courteous, and just an overall joy to work with. Being unnerved by the car buying process, he answered any questions we had, and gave us a phenomenal test drive where he somehow managed to break down all the remarkable features of the car. We left with a wealth of new knowledge, and we were extremely thrilled with both the car itself and the incredible service from Jerry. Certainly, the car itself is amazing, but without quality people telling the story of the car and the brand it is just not the same. We even had further questions that came up beyond our first meeting and Jerry was more than happy to meet us to answer them all, and at no point did we feel an ounce of pressure to make a decision. This was hands down our greatest car shopping experience and we have Jerry to thank for that. Although we worked with Jerry, everyone at the store seemed very friendly. Thank you Tesla Century City and thank you Jerry for making the often-dreaded car shopping experience a great one! read more

Went to put my order in and reserve a Tesla. I don't know if it's the way I'm dressed but was not approached whatsoever. I was already thinking about ordering online tbh but I thought a little human interaction wouldn't hurt. Turns out this location just straight up ignores you if you "don't look the part." I was waiting for a good 30minutes for someone to talk to but decided that a computer screen is much better. I highly recommend not to go to this place not unless you want to be ignored. read more

The absolute worst staff at this location. None of the 3 employees seemed interested in doing their job or talking to anyone in the store. I had questions about the model Y and kept having to chase the worker down. When I asked to compare the two interiors he just unlocked the door and walked away with out saying anything and when I tried asking about the spoiler he was walking away as I was still talking because he was more interested in swapping charging spots with the other models parked. How is one suppose to purchase these cars when the sales workers have no interest in answering questions about them read more

Great company, but one of the service advisors here. Is not the most welcoming person and is spreading misinformation in regards to Tesla's optional extended warranties. Which he implied can be purchased after the basic warranty ends for the Y & 3. Which simply is not true. This person does not belong on the sales floor read more

Love my car! Worth the wait. It came at the perfect time! I couldn't be happier and the third toe is roomier than expected.

I ordered a model 3 from here a few months ago. The sales guy was informative and very eager. I actually test drove it AFTER I ordered it and was surprised by how much I enjoyed driving it. My only critique is that after the test drive, I was under the impression the sales guy would meet me back in the garage after I parked. This didn't happen so I confusedly walked back to the showroom on my own with the key. I think they should meet you after the test drive to see how it went and escort you back. read more

Worse dealer and worse customer service I had a trad in the sales person Amanda gave me a trade in value. After 2 weeks i was there i brought 2 friends that got a new tesla. And i asked if my trade in is still the same. She said yes. I order the car on the spot. When i tried to complete the sales the trade in value dropped 10k after they run my credit. I called amanda and she said she will call me bavk. She never did. Im here now and she was nasty. I just canceled my Tesla. Worse hospitality and customer service worse worse read more