I like this dealership, they have a lot of things to do in the waiting room when the car is there…read morefor service. They're also very nice and it's usually easy setting things up with them. They kind of destroyed our dash cam but we should've taken it off I guess before the service. Still like this place though!

Posting the review I left on google because I'm so baffled by this place's incompetence…read more Our Subaru Ascent has been in the Subaru Service Department going on 2 weeks now, and honestly im frustrated and disappointed. Our Subaru is our reliable family car, with an elderly grandma and 2 kids it gets us from A to B, so not having it is really hurting us. My husband took our Subaru in because all the emergency lights came on, they told us it was the camshaft and it would be 1400 to fix, luckily for us it's covered under warranty. So after a week, we go back to get our car, mind you we don't live close. We live 40 min away, so this isn't like a hop, skip, and a jump away. My husband drives the car from the Subaru service to his work, and once he pulls into his job, ALL THE LIGHTS CAME ON AGAIN! Oh, it's also New Years Eve, so my husband plays phone/text tag with the person he's working with trying to tell him that he's bringing the car in. So we have to scramble to find a way to drop the car off but we did. As of yesterday, he was told that our car won't be looked at until Monday. Our car has literally been there for 2 weeks. And we have been without it for 2 weeks almost. I realize there's no sense of urgency because it's covered under warranty but honestly I wish someone else besides us cared about our car getting fixed. We had an Acura before and I've NEVER had issues like this when dealing with getting our car fixed. Really disappointed in the lack of urgency when it comes to getting our car fixed and given back to us, like no one cares. UPDATE TO MY REVIEW AS OF 1/5/25. Now my husband is being asked for all the records and receipts of his oil changes. My husband takes care of this car, he takes it to Les Schwab and changes the oil himself. Instead of keeping our car hostage and not fixing it why couldn't you all just fix it right the first time?!?!?!?! Because it's under warranty, now you wanna try and blame us, and find a way to make us pay something?!? Are you kidding me???! What kind of service is this nonsense???

I would like to give a huge shout out to Kevin Whitlock. The best service advisor at Toyota at…read moreMotor city. Kevin always promotes stellar customer service, and always with a smile. Mahalo Kevin!!

We had an amazing service experience with Kevin Whitlock!!! He is kind, personable, funny, and has…read morea huge heart. I felt like he really cared about us and wanted to make our experience as easy and enjoyable as possible. I pulled up for an appointment to get our second smart key for our new Sienna with my fully disabled adult son, who is in a wheelchair, not realizing that the appointment would take an hour. I felt discouraged because getting him in and out of the converted van takes 30 mins alone as he's all bolted and strapped in and I didn't plan or want to go through all of that and hang out with my son in a public lobby for an hour and expose him to audible triggers or germs since there's not exactly anywhere else for us to go. However, Kevin worked with the tech (I believe Mike??) to save the day by coming out to us to work on the key so we didn't have to leave the van!!! He went out of his way to offer this convenience to us without me asking him for any favors. They took care of all of the paperwork and didn't have us wait around. We ended up being there for maybe 15 mins in total!! This simple and kind gesture meant so much to me and made such a positive impact on our day. Thank you, Kevin, for your compassion and thoughtfulness. You truly made the difference between a great experience and a disappointing one. You are fabulous! I hope we get to work with you again in the future! And thank you Mike for also going out of your way to come out to us and get us in and out quickly! So happy we chose Toyota of Colorado Springs in Motor City to service our new Sienna!!! Highly recommend to anyone needing service for their Toyota (or any other vehicles they service)!

I moved from Boston and needed a car. I wanted financing but did not qualify. I went to Phil long…read morebecause they are reputable. I met Rich and he was awesome. He explained everything in detail and always with a smile. He was courteous and professional and I was quite satisfied with the exceptional service he provided. The car I got had to be paid in cash, since I couldn't finance. I had only 1 option in my price range and it was a 1999 Chevy venture. I never thought of myself as a minivan guy but I like it. The car is older and has 119k miles so there are certain things that don't work like new obviously. The windows are a little slow and the back bumper had a teeny crack. The car, for being 15 yrs old, is in great shape and the car fax was perfect: 1 owner no accidents or major mechanical issue. I found a gem with Rich's help at Phil long and I am quite satisfied.

Great folks to deal with. None of the normal BS you have to deal with at other dealerships. They…read morewere happy to make a fair deal and made sure our car was repaired. It had front rotor issues that they repaired along with a seat motor issue. They let us take the car on an extended test drive so our mechanic could look at it. We came from Castle Rock as we had a pleasant buying experience a couple of years ago so we went back. We were glad we did.

Trevor Holiday helped me buy the perfect truck. The buying process was simple and easy.read more

Tom was amazing I believe he's in charge of the vehicle is going in and out.. Lee is the service…read moremanager. Let's just say he knows his job. Great customer service and I am trying to remember the young gentleman that dropped off my Lincoln his name. All these men were very kind and amazing. The detail shop did a beautiful detail on my car . We love our lincoln. It drives so smooth and beautiful inside and out.. if I buy another vehicle, this will be the place I go !

This company really needs to be out of business. I didn't spend $32,000 on a truck to have the…read moreairbags put back together dangerously with zip ties, metal clamps, and soldered back together. As well as the headlamps in the truck aren't even attached to the body of the truck. I would strongly suggest against buying any vehicle from them unless you have it thoroughly checked out, but I'm not sure how you're supposed to have the airbags checked out. And unfortunately to post this, I had to give him one star they don't even deserve that.

DO NOT BUY FROM THIS COMPANY…read more I bought a 2020 Subaru Forester from them. NEVER buy a Subaru from them because they will sell you a vehicle with unibody frame damage --meaning the car may not keep you safe in a collision. They tell you this bullshit that the cars pass and multipoint inspection but don't give you any paperwork for it. Ask for EVERYTHING in writing including a carfax. In fact, put in the vehicles VIN on google and you'll see what the car was like when they bought it DIRT CHEAP at auction. They claim they are repaired well and saving you money, but they are lying. My car was only maybe $1-2,000 off getting that same vehicle with a CLEAN title. The car gave us nothing but problems and they take zero responsibility. Please save yourself the headache. DONT LISTEN TO THE FAKE GOOGLE REVIEWS.

Alec made the entire process of buying my Hyundai Palisade simple and stress free. He was upfront,…read morehonest, and took the time to understand exactly what I wanted instead of pushing me into something else. He walked me through all the features, answered every question clearly, and made sure I was comfortable with everything before moving forward. The whole process was smooth, quick, and transparent. No pressure and no surprises. What really stood out is how he continued to help even after the sale. He checked in, answered follow up questions, and made sure I was taken care of. It didn't feel like a one time transaction. It felt like he actually cared about the experience and the relationship. If you want someone who will take care of you before and after the sale, ask for Alec. Highly recommend.

On April 12 th my wife and I bought a Hyundai Tuscon. On the 13th (because we were happy with our…read moreexperience), my daughter went back there and bought another Hyundai Tucson. This brings their income from one family to $90,000 within 48 hours In the early evening of last Sunday, my daughter was on her way to work and her rear tire totally blew out. This renders the tire mobility kit useless. There are no spare tires in these cars anymore. We had the car towed to our home. I took the tire off the vehicle and took it in approx. Noon the next day. now my daughter's car is sitting on blocks in the driveway with a plastic bag over the exposed brake system to protect it from our recent snow event).they said that they'd have to order another one, (they don't keep any tires stock , ever. there weren't any in Colorado Springs) and the ordered tire would come from Denver as late as the next day. During our wait on Thursday we were informed that there wasn't a tire available in COLORADO and they were ordering it from TEXAS. Now all this is the result of a flat tire. This is Friday and no news. They gave my daughter a LOANER so she could safely care for her Autistic son. I have been driving since 1968 and have never seen anything like this situation. The situation is still in progress and we are still waiting for a car tire to be returned to us BECAUSE WE HAD A FLAT. I would be delighted and happy to make a recommended suggestion to shorten the repair time, logistically, to 15 minutes. Keep 2 tires for each model in stock. I'll update this review NEXT WEEK when we get the wheel with a new tire on it. REALLY? ARE YOU SERIOUS RIGHT NOW?

THIS IS A SCAM! Please do your research! I was scammed out of $10,600! They will send purchase…read moreagreements, inspection reports whatever you ask for it's all fake! They are stealing videos and pictures from Skyway Classics out of Florida. Do your research. If it sounds too good to be true, it probably is! Google reverse search all cars before giving them any information or payment! Wish I would have known that soon! The actual company 1995 Auto Sales doesn't sell classic cars! Also, heard they are out of business due to the owner retiring!

In October 2025 this Business no longer exists, please take note, as this images are from the…read morepast, Please People Be Aware, call this number and speak with the original owner, Richard Schaffer (719) 634-6630 Rich retired and someone out there took his information and is pretending to have and sell classic cars. It's Fake, it's all fake, Do not lose your money *****

We were looking for a truck and came upon a Nissan Frontier on SCM's website. My friend (who was in…read morethe market for a vehicle) called in to make an appointment and was set up with Rory. We showed up, looked at the vehicle and decided it was not for him as he really didn't need a truck. We found a Lexus RX that met his needs better. Rory was very patient with us as we figured out which vehicle worked best and was upfront and honest about the process and what to expect. Lucas in the back showed us all the numbers as we were negotiating and gave us 100% transparency into what could be done and why. My friend purchased the car and is very happy with how this dealership, Rory, and Lucas treated him. This was an incredible purchasing experience.

This car dealer SUCK, THEY ARE LIARS, UNRELIABLE and USELESS nor can they take accountability for…read morethe problems they create. They sold me a lemon with no proof of inspection and keep sending me to their body shop, just for their mechanics to NOT FIX or DO ANYTHING but continue to screw with my car and make its issues worse then what it was before I gave them my car FOR THE 3rd TIME. DO NOT FALL FOR THEIR BS!!!!!!!!!! especially if you are young

What an amazing experience!! Chuck had the car ready to test drive when we showed up and nothing…read moreless than super professional and accommodating. Came from a far distance to get a used car and it was everything they advertised. Professional and expedient through the whole process. Transparent with pricing and what they did before they sold us the car. Even had the pleasure of meeting Michael the Sales Manager, what a great team. Thank you for everything

Acura AutoNation Dealership reached out to me to buy my car. Alec said they could beat Carmax's…read moreoffer by $200. As I waited at the dealership for them to test drive and look my car over, Alec said they noted some transmission issues and would have to lower their offer. I believed him and accepted the lower offer. After all was said and done, I left with the payment and vehicle condition report. The vehicle condition report state no issues with engine, mechanical and that it drives good. They deducted $799 for Detailing (-$300) and Service Inspection (-$499). They did deduct $250 for a "ding" which I totally agree with but why the dishonestly? You called me and then lied to me about why you were reducing your offer. Acura vehicles may be rated as a dependable vehicle but the dealership should be rated as dishonest.

If you're planning on buying a vehicle here, bring your own recording device -- seriously. Because…read moreonce they lie to you, take all your money, and screw you over, they'll suddenly act like they "don't have to" provide the audio of the deal that they're basing their excuses on. I asked for the recording they claim proves why they won't fix their mistake, and the response I got was basically: "Yeah, we're not sending you anything. Get a lawyer if you want." That's the level of customer service you can expect here. They have no problem taking your money, misrepresenting features, giving false information, and then hiding behind "policy" the second you ask for proof or accountability. Instead of fixing what they messed up, they double down, get rude, and refuse to help. This dealership is the definition of buyer beware. Protect yourself, because they won't. And once you realize you've been lied to, they'll make sure you're stuck with the consequences THANKS WILLIAM AND JOE FOR TURNING SOMETHING THAT WAS SUPPOSED TO MOTIVATE ME TO CONTINUE TO BE BETTER INTO A NIGHTMARE

I'm leaving this review because I've personally watched how terribly Bob Penkhus Volvo has treated…read moresomeone I care about. I've been there through the whole process, and the level of dishonesty, disrespect, and complete lack of accountability from this dealership is unbelievable. From the start, the sales team kept giving her different information every time she asked a question, and it was obvious they either had no clue what they were talking about or they were deliberately misleading her. The situation with the car's features -- especially something as important as adaptive cruise control -- was handled so irresponsibly that it put her safety at risk. She trusted them because she thought she was dealing with professionals. Clearly, she wasn't. And let me be very direct: William is by far the worst one there. Every interaction he has with her feels dismissive, rude, and defensive, like he's trying to cover up their mistakes instead of fixing them. Watching how he has spoken to her and how he treats her concerns is honestly shocking. No customer should ever be treated like that. It's been one excuse after another, nobody returns calls, nobody wants to take responsibility, and the entire dealership acts like once the papers are signed, they can wash their hands of the customer. This is not how a reputable dealership behaves. This is how you lose future business and destroy your reputation. If you value honesty, basic human respect, and not getting jerked around, go literally anywhere else. Bob Penkhus Volvo has shown me enough just by how they've treated her -- and trust me, it's been awful to