I got busy at work and absolutely should have left this A++++ review on my Subaru experience weeks ago. I came into the dealership twice, and both times I was alarmed that my Subaru was decelerating and then lunging on the highway. Ryan Young, Service Advisor, was amazing, and Bernard Keuhn, Service Manager (whom I met with the second time), reassured me that Ryan had given me solid advice that saved me from an expensive official Subaru diagnosis. As it turns out, it was the shoes I was wearing! Who knew? I was a bit embarrassed , but grateful to have the problem solved. I just can't say enough good things about these two gentlemen at the Subaru dealership on Motor Way. -- They could not have been more pleasant. Remember the names Ryan Young and Bernhard Keuhn. They have your back! read more

Heuberger Subaru We have taken our 2017 forester in 2 times now for a vibration in the front end and the service team first turned the rotors and said it should be good, but the issue persisted. 2nd service appointment they gave a vague explanation that they had swapped the rotors and test drove it. What exactly does this mean? Swapped rotors? Seems like an evasive and unprofessional description . The issue persists and is now worse. We will be making another service appointment, which by the way seems to now be through a foreign call center or something because communication is very poor and not at all the level of service we have been accustomed to in all the years we have been customers of Heuberger. My suspicion is there is a bad CV joint or axle issue. By the symptoms we have described this should have been checked but evidently not. I'd advise others to be a little hesitant to buy a vehicle from Heuberger Subaru as their business model may not be what it once was. read more

We really like Subarus and have had positive experiences with the sales side. The service side is a mystery to me. Maybe there is a system to it I don't understand, but I always need to wait a good amount of time to get car service started when there are literally just under a dozen workers in the drop off area and I'm the only car in the bay. It seems strange that 10 workers are sitting around chatting and on their cell phones while I'm waiting to get registered. When someone does come to talk to you eventually at least they are usually very friendly and helpful. read more

Unfortunately, not much choice as this is the only Subaru dealership in my area . Taking car for service here is an ordeal . They want you to leave it for entire day . In my case, I'm stuck here waiting as I live an hour away and drop off service isn't available. One reason why I don't take my car for regular maintenance here . Oil change shouldn't take all day. They're overbooking and then you're stuck waiting. Not to mention their service is overpriced, wanted to charge $50 to change cabin filter . I don't think so . I can do that myself for $10. read more

I like this dealership, they have a lot of things to do in the waiting room when the car is there for service. They're also very nice and it's usually easy setting things up with them. They kind of destroyed our dash cam but we should've taken it off I guess before the service. Still like this place though! read more

Zach welcomed me right off for my appointment for an oil/filter change. Zach estimated 60-90 minutes so I proceeded to their wonderfully supplied coffee/beverage (very comfortable) lounge. I got the call in 45 minutes that my 10 year old Outback was ready for pickup and to my surprise, it was freshly washed! Amazing visit-thank you, Heuberger! read more

I bought what I thought was a brand new 2026 Outback from the showroom floor. turned out it wasn't a new car but rather a car with the 4500 miles on it sold "as new". well 2 days after I bought it the car started reminding me that oil needs to be changed and tires rotated. mind you a clown as I am I signed the papers and all sales are final as I was reminded. I took it in for the oil change and the mechanic said: "oh that car had it's windshield replaced", do not buy from here read more

Have tried twice to talk to service person to talk out what is happening with my car. Just had it in on the 9th of June for mt 60,000 mile maintenance and now all the smart icons are turning on. It's impossible to talk to someone. I put a new battery in and this may fix this, but I can't seem to talk to anyone. Don't want to spend thousands if dollars again for nothing.​ read more

I had my oil changed on 7/25. Today (8/22) I was driving down the pass & my oil light went on. I pulled into the nearest automotive store to check the oil & it was dry!! No oil leak & not burning oil. Of course I added 2 qts of oil but wonder now if heuberger failed to put adequate oil back in after oil change! Also unable to reach service desk by phone. read more

I took my 2016 Crosstrek in for 80,000 mile service. I was greeted kindly however the person who greeted me seemed confused by why I was there. I told him I had an appointment for general service (lifetime oil change and regular maintenance). His response was, "So just an oil change?" Kind of rubbed me wrong in that it seems they would know what maintenance would come at 80,000 miles. Not a big deal, just kind of eyebrow raising. I waited approximately 45 minutes in their nice waiting area. When my car was finished I was told that there was oil found in the cooling system. They didn't know why or what type of repair would be needed and told I should schedule for a diagnostic. Here's where things get weird: I took my car home and had a family member who works in the auto mechanic industry (not a Subaru expert, but knows more than me about mechanics) come take a look at the car. What we noticed is that Heuberger sent me out of their garage with the coolant reservoir completely empty! In addition, no windshield wiper fluid (obviously it's not a big issue to have no wiper fluid, but they have normally topped off all fluids). I called Heuberger and left two messages for a service manager to call me. I wanted to ask about the further diagnostic estimate as well as find out about why they allowed me to leave with no coolant in the reservoir. They did not return my call. The following Tuesday (5 days later) I called again to make an appointment for a diagnostic. I told the lady who made my appointment about my experience and she said she would walk over to the service manager and one of them would call me right away. I still 4 days later have not received a call. I canceled my appointment with Heuberger as they have now lost my trust and I will be taking my business elsewhere. Super disappointed. read more

What used to be a fantastic dealership has fallen mightily in recent years. Insulated ownership and general management doesn't breed confidence. Service management is combativ. Follow up is difficult. Literally had to go into the dealership 12 times over 3 months to rectify a complicated situation with our auto that is simply a lemon. Used to think this dealership and Subarus were the best. Now, well, it's difficult to even provide them a star. read more

Posting the review I left on google because I'm so baffled by this place's incompetence. Our Subaru Ascent has been in the Subaru Service Department going on 2 weeks now, and honestly im frustrated and disappointed. Our Subaru is our reliable family car, with an elderly grandma and 2 kids it gets us from A to B, so not having it is really hurting us. My husband took our Subaru in because all the emergency lights came on, they told us it was the camshaft and it would be 1400 to fix, luckily for us it's covered under warranty. So after a week, we go back to get our car, mind you we don't live close. We live 40 min away, so this isn't like a hop, skip, and a jump away. My husband drives the car from the Subaru service to his work, and once he pulls into his job, ALL THE LIGHTS CAME ON AGAIN! Oh, it's also New Years Eve, so my husband plays phone/text tag with the person he's working with trying to tell him that he's bringing the car in. So we have to scramble to find a way to drop the car off but we did. As of yesterday, he was told that our car won't be looked at until Monday. Our car has literally been there for 2 weeks. And we have been without it for 2 weeks almost. I realize there's no sense of urgency because it's covered under warranty but honestly I wish someone else besides us cared about our car getting fixed. We had an Acura before and I've NEVER had issues like this when dealing with getting our car fixed. Really disappointed in the lack of urgency when it comes to getting our car fixed and given back to us, like no one cares. UPDATE TO MY REVIEW AS OF 1/5/25. Now my husband is being asked for all the records and receipts of his oil changes. My husband takes care of this car, he takes it to Les Schwab and changes the oil himself. Instead of keeping our car hostage and not fixing it why couldn't you all just fix it right the first time?!?!?!?! Because it's under warranty, now you wanna try and blame us, and find a way to make us pay something?!? Are you kidding me???! What kind of service is this nonsense??? read more

Marcus provided outstanding service from start to finish. He made the whole process easy, answered every question, and kept the experience enjoyable. I would highly recommend this location and definitely suggest working with Marcus. read more

Marcus and finance made my buying process so easy and seamless. Answered any questions and took their time making sure I felt comfortable with my experience. Would recommend to my friends and family. read more

Terrific team! Thank you for taking care of us! We are happy with our new Subaru and the transaction! Highly recommend!

Bought a used 2021 Mazda CX-5 from them, and the experience was great. I did a lot of research on the specific car I wanted on their lot before I went in, and even though it wasn't a Subaru, they still treated me with the upmost respect and were willing to work with me on price and trade in value. Emilee was my sales person and she was knowledgeable, kind, and respected my time! The tires were brand new and not properly balanced so I did have to come back the next day to get that fixed, but they were able to fit me in and get it done within 45 minutes. So far the car is still doing great!! read more

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This is the only place I trust with my Subaru. Even though the service department is under construction, they did a good job of creating a detour to make sure you get taken care of. It's usually busy due to all the Subarus in Colorado but as long as you make an appointment you will get serviced in decent time. read more

Do NOT trust this service department in any way!!!! I spent 5 hours in Tecolote, NM waiting for Subaru to send a complaint tow company, and $650+ dealing with problems created in there service dept. All for reasons not outlined in the warranties I spent over $3500 in October of 2023 on-complete con men!!! read more

I've owned my subaru for 5 years now, and this is my favorite dealership to get oil changes and small maintenance done. They are professional, quick, and accurate! What I like most is that I don't have to make an appointment to get an oil change done. If you show up early, your wait time will be much quicker. They offer a shuttle or Lyft if your wait time is going to be long, they will take you anywhere in Colorado Springs and pick you up! They have a little cafe that serves hand brewed coffee, and they had fruit available! I was early, so my wait was short, and I was able to read a chapter of my book while I waited in their lounge area. Make this your stop next time you need an oil change. read more

Heuberger Subaru - Car Dealers Near Me - Colorado Springs, Colorado

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Subaru was supposed to have the part for our Subaru Outback prior to my arrival from Florida this past Dec. I lined up for my appointment on the day scheduled only to be informed they didn't have the parts. Their attitude was a "oh well, you can always make another appointment ". This "oh well, you can always make another appointment" cost me a rental and the cost of putting the car back on the road. They made no attempt to offset any of the cost even though it was their issue. read more

if i could put in zero stars i would. on august 21 2025 i had an oils change appointment at noon. i received numerous emails and texts about how critical it was for me to provide ample notice if i was going to be late, have to change the date, etc. THEIR TIME IS IMPORTANT. I was also advised that I was not allowed to just hang around. I had to get Uber home and then they would keep the car for a minimum of a half a day because they couldn't possibly tell me how long it would take them to do an oil change that they scheduled. Seriously? so I took my car and was there at 11:45 got an Uber home and waited. And waited. And waited. Finally at 4:30. I called and asked how late they were open because if my car wasn't done yet, I was concerned that I wouldn't get it back by close of business. At which point in time they globally announced that the car had been done since 1250. But of course no one had bothered to call me and tell me so that I could call an Uber and go back down and get my car. BECAUSE MY TIME IS OF NO IMPORTANCE TO THEM. For some reason they assign you a person that is your service appointment contact. I asked why he had not called me and they said oh well I don't know he went home. When I checked out the car and paid the bill, which, of course THEY SHOULD HAVE COMPED, the young man who was there said oh you know this is not how we really and I thought well obviously it really is. And I said that I wanted to hear manager. This is a Thursday did I hear from service manager on Friday or Saturday? No, I did not but what did I get on Monday morning a text from my supposed appointment contact person asking me how everything was and I responded that I was very unhappy and I said again I wanted to hear from a service manager. and surprise surprise I have yet to hear from anybody and it is now 3 September. This is not the first time I have had excruciatingly disappointing service from Heuberger and I can't believe how many people in this town are in the cult. apparently everybody over there thinks that they are so great that they don't even consider that they could be doing things far far better. read more

0 stars. As the only Subaru dealer is COS, Heuberger does the bare minimum. We had a TERRIBLE experience with Antonio. I purchased a Subaru from here in 2017 and it has drastically went downhill. As they as the only dealer in COS, there is absolutely no personalization with the customer and you are treated purely as a transaction. I was disregarded and inconveniencing Antonio and Rick (financing) by asking financing and warranty questions (this is a big purchase, no?). We ultimately bought with Subaru Arapahoe (Matthew) and could not have been happier!!!! Much Better deal and exponentially better experience. We were treated as valued humans and respected. We even received an appreciation package of muffins and Subaru mugs after purchase! EXTREMELY disappointed in how Heuberger has completely digressed. Will not give them my money moving forward . read more

I have an auto repair shop that has been in business for almost 25 years. I have been buying from Heuberger Subaru during this time. I called to order parts today early this morning and this afternoon I received a call that they won't deliver to a business that happens to be on the same lot at my home and have been delivering to me for over 24 years. The manager of wholesale parts Josh says the reason they can't deliver to me is because it is dangerous for the driver. Clearly Heuberger doesn't.t care about the customer! LOL Ridiculous!!! read more

I took my car here a few months ago for an alignment, 60k service, and to remove two drain plugs that were stripped out. Stupid me, didn't verify any of the services were actually done. A few months later I took that same car into a specialist only to find out they didn't do an alignment. Two tie rod ends were shot and have been for some time. And at least one of the drain plugs didn't get replaced. This makes me skeptical that the 60k service was done at all. I really wouldn't trust these guys, at all. Verify everything they do. read more

Went to the dealership to get transmission fluid, differential fluid, and any other parts I needed to work on my wife's crowstrek's 40k service. I waited in line patiently but I was up all the employees simply ignored me. I know they could have helped me but even one decided to leave to get parts for another employee. They could have just asked what I needed before leaving. I'm never going to buy anything from this place again. I'll rather drive to the suburu dealer in Denver. read more

Drove in for an Express Oil Change and stated I would hang out and wait. 2 1/2 hours later, my car was done. I notified the "advisor " of a TPS problem and he stated it wasn't for my model, although Subaru says it is. He said he would have me talk to a mechanic but never did. I tried to work in the waiting area, but the wifi was spotty and inconsistent. All in all, a pretty bad experience. read more

I bought my car 5 years ago from Heuberger Subaru and have had it serviced every 6 months since 2020. I never had a problem until I brought it in for my 60,000 mile check. Ryan, service department, made sure I was completely taken care of while the work was being done and Beau, technician, worked diligently on the problem - both making sure they upheld the highest of standards Subaru is known for. I will never take my vehicle anywhere else to get serviced and I would highly recommend Heuberger Subaru for anyone considering purchasing a new vehicle. read more

DO NOT trust this dealership. my boyfriend brought in his 2021 Subaru to be looked at because he wanted an estimate on the pricing of it. They ended up driving the car without permission, and now after having them drive the car, allegedly there is now bigger issues that weren't even there before. We had been told that the check engine light came on which has never came on before, and that we have no warranty even though another source said we in fact do have a warranty for the car. On top of all this, I have genuinely never been to a place that has given so much attitude to customers ever. I've almost never written a review on places in my life, and this one felt very necessary. Do not go here, please just make the trip to Denver for a much more reliable and trustworthy subaru dealership. read more

I have nothing good to say. I had my car in 3 weeks ago. They did their"multi point" inspection and replaced the serpentine belt replaced 4 tires and aligned the car the total was $1900. My dash lit up like Christmas so I made an appt. The multi point inspection required struts a valve body and ac work, totaling $6541.00.. I questioned Roberto the service writer, he explained the multi point inspection that they charged me $170.00 for was not really an inspection.. then he said well this damage could of occurred in the last weeks. I said no it couldn't and followed up with why. He kept giving me an inadequate reason as to why I now had $6500 in repairs that was not there 3 weeks ago. Quit selling a $170 multi point inspection if it's not really an inspection. I asked to speak to the service manager but he was too busy. I took my business to another dealer. Beware stay away from Hueberger. read more

Heuberger Subaru is a wonderful place to buy a new vehicle! The service is wonderful, the customer lounge had a barista and snacks! Randy Bailey was our salesman and he was professional, knowledgeable, and personable. We just loved working with him!! We ended up with a beautiful Subaru Outback Touring XT!!! I love it!!! Go see Randy if you're looking to get a new car that makes living in Colorado fun! read more

Zero communication from anyone. No response from service advisor ALL DAY LONG. If you call and tell them what you are looking for they send you to a line that rings over and over until you have to press 2 and then continue holding or leave a voicemail. Why would I leave a voicemail when I can't even get one question answered. Between the hours of 7:45am when I dropped my car off till 5:00pm now when I am writing this. (UPDATE) Decided to take my own Uber because I wasn't able to get anyone at the dealer to send me a ride. When I finally got to talk to someone there, I was informed that they didn't complete my service request. I had three things that needed to be done and they only did the one that was $700, and that is completely fine. But to not get a single word of communication all day from anyone is just unacceptable. No one I interacted with cared about the situation. If you choose to get service done here and you end up with Jean as your Service Advisor, make sure to speak very slowly because according to him and Chris (Supervisor) I never asked for anything else to be done on my vehicle. But don't worry. They gave me a free oil change that I'm not going to use because it requires me to go back to their location. Long story short is that not one person I talked to that morning or that evening wanted to be there, let alone get any work done or respond to a simple text or phone call. Don't waste your time with them. They don't care about you. read more

$170 diagnostic. Unfortunately dropped off my Subaru just to get a diagnostic ran. The estimate was explained to be "if repairs were needed". I was notified that the vehicle might have to stay over night. When I called to ask why it would need to stay over night when I just needed a diagnostic I was told they couldn't pin point the issue and it was taking a while. Almost immediately after informing them that I was not willing to have the car stay over night we were told that is was a rear O2 sensor fault and could pick up the car. The total was $198. That is when it was explained that the diagnostic was $25 but there is a $170 hourly service fee. Regardless of how fast the service, could be five minutes, that's $170. read more

By far the worst experience I've ever had with the car company in my life I will never own another Subaru. I bought the platinum warranty package through Subaru all inclusive another one through Geico. I provided receipts and They still will not stand behind their product. They refuse to make repairs when it is still under the factory warranty!!!! When my vehicle was returned to me by the tow company that I paid for out-of-pocket I found my motor in the back of the vehicle and it had ruined my interior, and my personal property. I am currently suing. I am a 90% disabled Marine corps veteran....do not give these slimy scumbags your business. They treated me horrible...now my credit is shot and my life is upside down. I don't even have words for this abuse. And I have way more photos and video of evidence but for some reason yelp is not letting me upload more than two read more

Heuberger Subaru - Car Dealers Near Me - Colorado Springs, Colorado

Are you freaking kidding me?! It is 3/1/19 I called and was talking to Ashley in the "service" department. She put me on hold to get me a quote. After 25 minutes I hung up because I assumed she had forgotten about me. I called back and the front desk gal said that the "service" department was now closed. WOW! read more

Heuberger Subaru - 2007 Impreza engine with 134k miles that was religiously maintained at Heuberger. - Car Dealers Near Me - Colorado Springs, Colorado

I brought my car in because of an oil leak. The service advisor, Ryan Young, was immediately responsive, listened to my concerns and worked to make sure my service was completed thoroughly. A special thanks goes to Nick George, the technician who serviced my car. Thank you for finding the problems and fixing them. I appreciate the way you got the job done. read more

I had spent a good deal of time and effort trying to find a small, easy to replace part for my Subaru Outback and I took a chance on ordering what I thought was the part I needed through Heuberger Subaru. My first attempt (to China) was a complete fail and a lesson learned. So I took a chance stateside on Heuberger Motors in Colorado to order the part. No only did Alec Nickel find the part I ordered but completed the due diligence to double check everything to make sure I had ordered the correct part number for my vehicle. They found that was NOT the correct part number and adjusted the order (as well as credited me a reduction in price!) It fits perfectly. I don't even live in Colorado and yet I was given this very focused and professional service! I can't tell you how impressed I am with this company. I highly recommend them to deliver services for your vehicle that you can be confident about. read more

I stopped in for a vin verification the other day and I was blown away by the ease of the process. No appointment necessary and I didn't even have to leave my car. I was in and out within 10 minutes. Thank you Subaru! read more

Typical service department. Want you to bring in your vehicle so they can hold it hostage before giving you an exact price quote on anything. Matt was very very insistent on me bringing in the vehicle without giving me a price on the phone. Keep in mind all I called to get a quote on was a software update. read more

No service advisor available all day today. I just get transferred back to the voicemail and nobody returns my calls.

"Hello Jabez, unfortunately your truck needs all 3 of the Catalyst Converts for $3177. I spoke to my GSM and we agreed to take care of this bill for you. I told him you have been really cool about everything " This was 25 days after purchase. 17 days after purchase the truck started overheating. Took to chevy dealership. They misdiagnosed the truck and over charged me. When Heuberger heard about this they took care of the extra diagnostic fee no questions asked. Bryant was the manager that took care of all of this and was amazing!!!!! My sales man was Josh and he was so kind through all of this. Truck is riding amazing and can't say enough about Heuberger Thanks again!!!! read more