Went to the online Tervis site to create a personalized Tumbler for my Mom's Birthday. She has a go-to ice water cup, so thought it would be cute to personalize one for her. It took awhile to create because there are lots of options to choose from, which is nice, and it shows you how it looks on a rotating cup diagram. Upon checkout I couldn't find a place to enter the promo code I got for a 15% discount. There was a place for a gift card, but not a promo code. I called Customer Service and the representative said it needed to be entered prior to checking out? That seems sneaky to me because you wouldn't want to back track and lose any of the images chosen for your creation. The representative was nice and said I could check out, then the discount would be deducted from the pending total. Since the receipts I looked at don't say my original price, however, I can't confirm if this was actually done. I got a gift box for $5 extra thinking it would complete the look and paid extra to have it shipped fast. I was a little worried that it wouldn't come in time, because I got a disclaimer email that they were experiencing shipping delays, but ended up getting it a week earlier than expected! The gift box was not like I expected (see below). I expected something a little more festive, but it looks more like a typical company box that something would be mailed in. I had selected to write a short special Birthday message online (maybe like Amazon does) that was supposed to come with the cup, but it's not there. I also saw that the background pattern was lifting up at the edge (inside the cup, see below) and is not flush. I wondered if this was a defect and was not glued properly? I called Customer Service again and she confirmed that the box I received was the gift box and that the lifted background was supposed to be like that because if glued down the heat/cold of a beverage would ultimately make it bubble if it was glued down. She said that over time it would settle and flatten a little more. The explanation did make sense to me, but the OCD in me gets bothered by that space! Overall it is a cute cup if you know what to expect. I would skip the extra cost of the gift box, since you could do something much cuter on your own, and at least every time I contacted Customer Service, I spoke to a nice real person quickly. read more

Tervis - Background not flush - Gift Shops Near Me - Key West, Florida

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Go ahead and just take all of my money already! I've been a Tervis tumbler fan for awhile now and and definitely a fan of this location. Seriously, they have cups/mugs with anything you can think of on it. From puppies to your favorite sports team and even some local Key West style cups, which is what I got. It's here for you. The store can look a little overwhelming because there are so many options. The staff is very helpful and there to answer any question you may have. The cups are a bit pricey in my opinion but are definitely worth the cost. One will cost you anywhere from $11-$22 bucks and of course there are add on features as well like straws and handles to attach to your tumblers. I have never had an issue with any of mine. And they come with a warranty. Any time I'm in the Keys I stop in and see if there is something new I don't need but have to buy. read more

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I really like this Tervis location as they have many unique Tervis items that I have not seen in any other locations. This store is very cool in it's layout and vibe from the big parrot photo op outside to the feel and atmosphere inside. The staff here is very friendly and available to help you with any questions you may have or making sure that you find everything that you need. This is a cool store with many gift opportunities. read more

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Forever Tervis! If you live along the shore, are a boater, have a pool or are just an outdoors kind of person, then you most likely have heard of Tervis Tumblers. These plastic cups for hot or cold beverages are the bomb! My house contains a variety of sizes and styles, however I keep going back for more. I'm addicted! They make wonderful gifts as well which is what I stopped in for for this visit. You can have them personalized, get your favorite sports team, a holiday theme, whatever you like. Tervis keeps inventing new design styles for their decals and wrapped artwork, so there is always something new. They also come with a lifetime guarantee (for cups only, not the lids). The staff was very nice, patient and helpful, but not pushy. I really appreciated that. Here comes the not so good news... - They are not inexpensive. One 16 oz tumbler is $11 and a handle is another $6.00. That's $17 for one cup + tax! The 24 oz tumbler with a wrapped image (see butterfly tumbler pic) and lid is $19, and the large handle another $8 --- *check in store or online for latest pricing - You can buy these cheeper at Bed, Bath & Beyond with your 20% off coupon than you can at the national Tervis chain store. The only down side there is the Tervis store obviously has a much wider selection and customization opportunities. If you have not heard of Tervis, I would recommend stopping in and checking out these cups. They're terrific. read more

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The do it yourself website for customizing tumblers printed the wrong pictures and name for my granddaughters. They said they would make an exception and let me return it at my shipping costs. I will NEVER use it again. Beware their software is BAD. read more

I stumbled upon this store coming out of a restaurant around the corner. Didn't know they actually have a store-front. If you don't know what a Tervis is http://www.tervis.com/ They are these plasticware drink cups that are double-layered, kind of like a thermos and keep cool/warm like one, and supposed to be hot-/cold-resistant and dishwasher safe. Yes. Those expensive kind of cups that are cool and hip and Eco. Other than that, this is really just a retail store-front for that. Nothing else. read more

The Tervis tumblers we purchased in Key West had various Key West embroadened patches sealed between the tumbler walls. All eventually fogged up and look terrible. Yes, you can send them back to Tervis and receive a replacement, however, the replacement doesn't contain the Key West embroidered patches we initially purchased.....just plain Tervis's! Thus, we ended up with no real souvenir from Key West. read more

Since when does Tervis have its own retail chain?! Since recently, apparently. Being raised in Florida, Tervis Tumblers are now a staple beverage holder in our house. In fact, most beverages are drank from Tervis Tumblers, whether coffee, water, or the adult variety. Bed Bath and Beyond with its 20% off coupon is the usual spot to pick them up, or online, or in a number of other stores. But, Tervis is now rolling out its own retail outlets. They have 15 now, 6 more on the way, and plans to build up a lot more. The selection is fantastic, and the price is even better than at BB&B with the discount. Our group came out of here with five cups, and that was with incredible self-restraint. They aren't the cheapest drinking vessels, but once you've gone Tervis you won't go back. And once you've gone to a Tervis store, you'll want it down the street. read more

Tervis - From Tervis.com - Gift Shops Near Me - Key West, Florida

Soooooo many Tervis!!! What's a Tervis? Seriously you don't know yet? It's a kind of beverage container that is usually clear, usually decorated and keeps hot drinks hot and cold drinks cold for a ridiculous amount of time. They have just about any design you can think of and have stores in neat places with designs specific to that atmosphere. For example, this store contains Conch Republic designs, as it is in the Conch Republic. This store is perfectly located right at Mallory Square next to Starbucks. Walk through and find a Tervis for any personality. The staff is friendly and the selection is vast. Goods are not insanely priced even given its locale. read more

TOTAL SCAM They have a sale table in the back of the store that promotes 25% off, so i bought a cup. The cups price on the bottom said it was $14.99 and at check out it was reduced $12.99. The scam is that when i got home and took off the $14.99 tag to place the cup in the dish washer under it was a $12.99 tag. Meaning the cup was originally that price and they up charged it once they put it on sale. As a local, I've bought many cups here as gifts and have recommended people to visit this shop. Although, it was only a about a $2 difference this is completely unethical and a scam aimed towards tourist. read more

I have been using these for years and they are my favorite drinking glasses. Nice to be able to buy them while cruising the street.

Tervis products speak for themselves so I'll just say that the employees were very polite and welcoming and this location has a huge variety of products! read more

Tervis supposedly has a 'lifetime warranty'. I was given a cup and lid(with a hole for a straw) as a gift. I dropped it, and the lid cracked. When I went in to get a replacement, I was told that the lids are not part of the warranty. This is bush-league BS, and not only will I never go back to this store, but I will tell everyone that I know about this crap. LL Bean this outfit it not! read more