I came in today just to get a fluid top off. The person who seemed to be in charge seemed nice at…read morefirst then got very weird very quickly. First, they tried to get me to purchase unnecessary maintenance items which I very clearly did not want/was not there for. The person who was in charge was making me feel very uncomfortable and saying comments which were inappropriate. They also work with Big O Tires next door and try to get you to do business with both places which they wanted me to do and I respectfully declined. I will not be going back to this location. If you're a female be aware!

Service was perfectly fine at the Fort Collins, College Avenue location. Unfortunately, a mistake…read morewas made and a bolt was not reinstalled properly, resulting in a damaged part. Submitted a claim using the Grease Monkey online form and received no response. Called the location and talked with the service manager who agreed to reimburse me for the part. I followed-up with an email and photos. Heard nothing. Sent a letter with receipts and have had no response, now two months after the oil change. Mistakes happen. What you do about them speaks volumes.

Adam's the best. He's back full time March 10, 2025. Have all my family's cars serviced by him…read more He fixes and maintains autos right the first time and I don't have to waste precious time constantly going back to other dealers/mechanics who are not as diligent in carrying things out. He truly is a master mechanic. I'm a bit scared to give this review since I'm scared he's going to get flooded with customers, but going to take my chance here, since he has gained my hard earned trust after I've been let down so many times by other mechanic shops and stealer ships servicing centers last couple of years.

The hardest part about travelling is finding an honest & competent auto repair shop when you break…read moredown. When we ended up with a dead vehicle in Fort Collins, CO, Fort Collins Complete Auto Repair came to our rescue. Besides resolving the issue with our car's battery, they did a complete diagnostic to confirm that the alternator was working properly. Plus, they independently confirmed that the repairs that we had done in Texas were correct and looked good. Thanks for getting us back on the road.

Brought my Honda in for an "Emissions Check" light - had already gotten the code. King's had to…read more"keep my car all day" - which they seems to be their standard operating procedure!? Came to pickup my car and was told after "spending 3 hours they found nothing wrong. But if it happens again, we won't charge you." They did NOT replace any parts, but still charged me for labor at $237. One month later - same light, same code. When I called to ask what the part replacement would cost, I was told, "It would be parts & labor." So I would be CHARGED TWICE for the same problem - which they never fixed in the first place.

They lied about doing a full vehicle inspection. They checked Carfax. They gave a list of services…read morethat needed to be done. I save my records and found I had all but one service compled late 2024.

100% HIGHLY Recommend We Care Auto Repair! We were driving through from Colorado Springs on a trip…read moreto Montana and our brakes went out at 6am in Fort Collins. Had AAA tow us to a shop that told us they couldn't diagnose until 5pm (we would've had to cancel the trip). Our tower recommended We Care Auto Repair, we gave them a call and got to speak with a great employee before they even opened for the day. Tower brought us over to them right as they opened up and they got us in short notice-- we had a good idea of what the issue was, talked with the mechanic and he said since we're passing through he'd help us out asap. Took about 2 hours total and their team fixed the brake, got fluid back in the lines and bled them, realigned, and looked over everything to be sure we'd be safe on the trip (even topped off our tires and washer fluid). The price was fair and the service was 5-stars, we even had our 2 dogs with us and they were accommodating and recommended a nearby dog park while we waited. This is a great team, I'd recommend them to anyone in the area!

The winter killed my battery, but the mechanic came over, tested my battery and my alternator-…read morebattery was the issue and it was changed out and so fast! Great service from the initial phone call to the final goodbye! I highly recommend this company and this team! Much Thanks to All of Them!

Well, Jeff was a go-to guy for a while but my BMW had a rear wheel bearing replaced and I think he…read morespun the wheels too fast on the lift and threw out my differential. I got an error message from the computer after that service and the rear diff started making noise. So, that repair will be $3000 versus the $700 rear wheel bearing which really isn't good. He denied it of course but the car only has 50K on it and the code is linked directly to it. He also worked on my farm truck with an EGR valve and the sensor has gone on it. So that's another $400 and a repeat repair that will be needed before I smog it next month. That work was done a few years ago but should not have needed to be repeated. Shocks he did seem to be holding up okay. Overall, he's a fair mechanic but not a BMW or Mercedes guy. AB is best for for luxury SUVs. Cheers!

Jeff at Star Automotive is still the only mechanic I trust in Fort Collins! Quality service at a…read morefair price! Unfortunately he couldn't fit my RV on his lift so I was forced to go elsewhere. Big mistake! Fry's failed to fix my RV in 4-6 attempts and screwed me to the tune of over $9k wasted! Houska charged me for work that was never completely! I've been ripped off and jerked around by more mechanics in Fort Collins than I can name! Only one has stood above the rest! Jeff at Star Auto is hands down the best mechanic in Fort Collins for cars and trucks. The search for an honest heavy duty RV mechanic continues but Star Auto is definitely the go to for most vehicle repairs...

The owner went above and beyond the Call of Duty® made sure that my car was fixed right…read more unfortunately Summers did not do a good !!! job after 25 years going there charge me 600. And wanted 1400 more after they broke my air conditioner hose. 1996. Mustang Rocky Mountain auto. made everything right found the problem. Re-ordered the parts and fixed everything I will go to them from now on for all my cars. Mary Ellen Hairdesign

Small shop. They have been honest and fair with every encounter. They are good with communication…read morewhether via email or phone. If you want to avoid a credit card fee, bring cash to pay for your transaction.

They say an honest mechanic is worth their weight in gold. My wife and I went to Big O in north…read moreFort Collins, and could not have been more impressed with their integrity. We had a low tire that wouldn't hold air, and hoped to have it patched. We fully expected we would need to replace the tire, if not all 4. I was pleasantly surprised to find out that they were able to patch the tire. But what shocked me is they didn't charge me anything for fixing the tire! When I do need new tires, I'm absolutely going here.

At the end of the day, these guys are honest and fair. I had an problem that was really hard to…read moresort out (1 of 4 new tires was the wrong size...) they did there best to make things right, and that's honestly all you can ask. I would give them my business again, that says a lot. Dave Towle

I would like to acknowledge that I had Great Service From FCFCS and specifically acknowledge the…read moreReceptionist - Technician Tiffany who when on my way to my appointment I got lost and I called her and she was so kind and patient in giving me directions to the Car Service and after my arrival , Tiffany drove my vehicle into the service garage and looked through my vehicle service manual and within 5 minutes she diagnosed and fixed my problem of my trunk not opening automatically with the key fob . I was totally amazed and elated on how fast my problem was diagnosed and fixed by Tiffany and I would highly recommend FCFCS to anyone needing vehicle repair service.

Our daughter goes to CSU and the service light came on in her Land Rover. We called from out of…read moretown and said we could drop it off at any time. Land Rover was fixed and out the door within a couple of hours. Pricing and service were great! Will return again if anything goes wrong with her car. Good to know we have foreign car experienced techs with great service available in Ft Collin's.

Bought a used 2017 4x4 Mercedes sprinter sight unseen, brought it to these guys to go over it, and…read morefelt extremely well taken care of. They're thorough, take time on the phone, document everything, and are just generally a pleasure to work with. Brandon handled for me, and it's obvious he knows Sprinters inside and out, and they coordinated their work with my conversion company for the van and handled transporting the van for me across town, etc. Easy five star experience.

BG Automotive? More like "BS" Automotive. The one star is for an oil change (since 0 stars is not…read morean option). BG Auto IS SHADY, smooth talking for sure, but A RIP OFF. STAY AWAY. This is a lengthy description, but it's not half the story. To all the glowing 5 star reviewers - check your invoices. The problem started with their "courtesy inspection" accompanying the oil change, where half of their recommendations (deemed red flag "Requires Immediate Attention") ultimately turned out to be mostly unnecessary and absurdly expensive. That became apparent only after paying. My bad, of course, I obviously should have asked to see a detailed estimate prior to the work. The initial estimate did not provide parts or labor detail & appeared to indicate the work was part of a "complete tune up." Upon dropping off the truck, "Service Advisor"Jesse stated that Champion copper spark plugs had been factory installed on 2013 RAM 2500s, so that was best & what BG would install. Classic BAIT & SWITCH: BG charged $508.48 for a set of 16 plugs! When I challenged the bill, asking if "kryptonite plugs" were installed instead, Jesse indicated, no, the copper plugs were used... then he checked his computer & stated, actually no, in fact the [far] more expensive NKG iridium plugs were installed. "They're much better because they last up to 100,000 miles," he emphasized. I replied, "Great. BG just changed out NGK iridium plugs that had been in the engine already, with only 60,000 miles on them." The WORK WAS COMPLETELY UNNECESSARY. Also on the bill was a "TOTAL FEES" charge of $175.77 (yes, that specific), but with ZERO DETAIL of what those fees were for or how they were calculated. Jesse couldn't provide that detail either, "It could be shop supplies, or hazardous disposal - you know, those state regulations - it could be almost anything." Note there were no hazardous materials involved with this work, such as a tire or battery disposal fee. (Google search indicates: In Colorado, shop fees are usually calculated as a percentage of the labor cost (e.g., 5-10%) and are often capped at a maximum amount (e.g., $25 to $50). Also, Colorado statute requires the repair invoice to have some kind of description of these fees, and further, "a description of each part by name and identifying number." Nowhere on the invoice was the type of plugs installed specified, either. You get NADA DETAIL from BS Automotive. Finally, while repair shops typically mark up parts 70-100% of wholesale price, BG is marking up parts in the ballpark of 100% of retail price. (If you can pry out of them the parts brand they say they'll use, you can easily verify this with a Google search at their counter.) They should be ashamed and embarrassed for what they're charging the hardworking folks of Longmont. When pressed to justify the charges, Jesse insisted they were competitive, "within 5% of other local repair shops." More BS. Comparing apples to apples (parts & labor only), the local dealership quoted over $200 less, the Loveland repair shop I've frequented in the past was over $400 less (obviously, checked after the fact...). If the handful of other shops Jesse quoted are actually within 5%, they are ripping us off too. Jesse would not budge on the final bill, but he did offer to comp me an oil change. As if! I had already told him I would never set foot in BG Automotive again. However, I would take a call from the BG Automotive (Owner) to provide the rest of the story about this pathetic BG encounter.