Hands down the worst insurance experience I've ever had. The moment this agent got my payment, she…read morevanished. Calls? Ignored. Emails? Never answered. But the second you try to cancel, suddenly her and her team come alive pushing, guilt-tripping, and doing everything possible to keep you locked in. It's manipulative and completely unprofessional. It's no surprise she's no longer with her old company. After dealing with her, I can see exactly why. The ethics here are nonexistent they'll say whatever they need to get your money, and once you realize the truth, good luck getting anyone to take responsibility. I've already reported this to the Missouri Department of Insurance because people deserve to know who they're trusting. Check the other reviews this isn't a one-time mistake, it's a pattern. I honestly don't know how she still has a license. If you value honesty and integrity, run the other way.

From the owner: Pinnacle Insurance Services is a team of insurance brokers serving the metropolitan Kansas City…read morearea. We specialize in personal insurance, covering homes, autos, health, life, and everything else that is important to you. When you work with our team, you are partnered with a group that is not only experts in insurance finding you the right type of coverage, but also friendly and professional. We make it our personal goal to get you effective coverage at a great rate. With our insurance agency, you can be sure that you are always working with an actual person who takes the time to understand what you need and how we can best deliver insurance that gives you peace of mind now and the correct financial help when you need it.

This was my worst experience with any company in 45 years. First, I was told if I changed agents…read morefor a policy, it would not affect my premium. Uh, no. Shortly after the policy was switched, I received an increase. How I wish I never would have switched. Then, I would be told the premium was increasing because I had a unit empty. Then once the unit was rented, it increased again. Then I was told that because it is no longer empty, the premium increased. With no claims ever in 20+ years, it continued to climb and more than doubled in a few short years with this agency. Previous to this company, my largest increase had been~ 10%. When I finally terminated the insurance, it took ~10 weeks and 5 days to get the refund. In fact, I had to go pick it up. I was initially told it was mailed in March by co-owner, Tana Zipsie. When I drove an hour to pick up the check, the employee told me the refund check had never issued until that very day that I picked it up. That was in direct conflict with what I had been told on several occasions by Tana. There were so many issues. Tana told me the sales tax was not refundable. Sales tax on an insurance policy? I never heard of it. I called the St of Mo and they said insurance policies should not be charged sales tax. Then the CSR looked for the Ins Groupe and could not even find that they ever paid Missouri sales tax. Huh? If Norma, the other co-owner, was the sole owner and the only one I interacted with, then I might consider it. She was always A+ with her service and professionalism. But, no way, would I consider with those kinds of unethical shenanigans from Tana regarding the refund check and then was the repeated huge premium increases. Not posted under my actual name.... there are unsavory vindictive people in this world. Obviously, my experience is diff than many others. But this is my experience.

Nancy N was extremely helpful when I finally got in contact. Quick to reply and help me. Recently…read moreI have emailed her asking for help and no response. I tried today because I am purchasing a new SUV and need insurance for that added with the others I have. No response...hmmm is the turnover at this place high?? I guess I am going to try one more time and if no response I will be changing my agent. Sad when I have used them for years.

You worked very hard to find me the best insurance for my needs. Thank you very much.read more

From the owner: Total Insurance Solutions provides Insurance to Missouri and Kansasread more

Under no circumstances should you do business with this agent for Farmers ins. Jason is never…read moreavailable by phone and will never return your calls. His office is constantly giving excuses for him up to and including Lori his assistants telling us private medical information about his minor children and then hanging up on us. This stems from his negligence to inform us about the fact that even after we canceled our policies with Farmers on Jan 28th 2020 that they would not inform our lender and took a payment from our escrow when none was due. Furthermore that we would be charges $60.00 for a loss of discount again something he purposely omitted during the cancelation process. I of course understand people need to be able to care for their children but it is no excuse to lie and totally fail doing your job professionally. Lori is very rude and will not hesitate to hang up on customers. I can only assume this is due to his inability to do his job. In my opinion he should step down and let someone who can do the job take over. Farmers corporate office was of no help whatsoever and I expect nothing from them in terms of addressing the incompetence of their licensed agent. In short avoid this agent and Farmers insurance like the criminals they are Erin Mckinley

From the owner: As your personal Farmers Insurance agent located in Lee's Summit, I believe in keeping you informed…read moreof ways to protect what's important to you. Whether you're looking for auto insurance, homeowners insurance, life insurance, or specialty coverage, Farmers Insurance will help you select the right products to fit your insurance needs. Auto Insurance at Farmers Insurance offers a variety of auto insurance products to fit your needs. In case you're involved in an accident, Farmers auto, motorcycle & car insurance can help provide financial protection for you and your family. Whether you need homeowners insurance or renters insurance, Farmers offers home insurance coverage for protecting you and your belongings. Farmers Insurance also offers life insurance, business insurance, and motorcycle insurance to help protect your hard earned assets. Visit our website for a competitive quote to help save money & better protect your family today!

I purchased Progressive over the phone, who transferred me to this agent to service. I paid full…read morecoverage $811/6 months for 2017 Kia Forte S, that was totaled by deer, bought 2019 Ram 1500 4x4, same price $811, started 11/29, cancelled 12/14/19, only get 90% refund. What a RIPOFF!!! JIM HUBBARD INS -Never contacted me as my new agent! I went to office in L.S. 12/11...All doors shut, no receptionist, must ring bell for service. Very unprofessional. Young girl with tattoos all over took me back to her office and printed my Insurance cards, said they not download their referrals from Progressive. Plus my car was considered Totaled, even without airbags exploding. Progressive is a RIP-OFF!! They not offer to repair, they only gave $10,219 to my lender. Car only had 46,656 miles. They did not allow me to pick place of repair, they had taken my car to auto auction in KCK.

Had a great experience working with Drea to get my new insurance policy established. Would…read morerecommend to anyone looking for a fast, easy, affordable insurance.

In California Rowing a Gondola my picture and a full page article appeared in AAA Travel magazine…read more Millions of people get that and thumb through it looking at pictures. I came to AAA and brought my proud mother with me. But yesterday May 22 2023 AAAdroped my mom for 1 ( in 3 years ) broken tail light. They also raised my premium without warning me because after 2 months they dug up an inquiry I had when someone opened their door and dinged my door, but did not file a claim. AAA found a way to charge me for that. The HQ is in Cali #woke

So this is the second time I have received AMAZING service at this AAA…read more First time, I stopped by to get some local maps. The super nice receptionist was very helpful and friendly and I got exactly what I needed. Most recently, we'd just relocated to Lee's Summit and our CA auto insurance literally expired the same day. (Yikes!) I remembered the AAA I had visited a few months prior and we beelined there. Agent Scott Dillenschneider went above and beyond to get us covered. He stayed late and did not rush us out the door even though we didn't have an appointment and the office was closing shortly. He was friendly, professional and thorough, qualities I always appreciate. Scott went over the coverage, patiently explained certain differences between California and Missouri insurance after asking pertinent questions which determine one's rate. He even followed up with a phone call the next day to explain the process of getting our MO drivers licenses: that before we go to the DMV -yes- he gave me directions to the closest one! - that the vehicles need to be inspected, etc. All valuable time-saving advice which is why I absolutely recommend Scott. He made our transition easier, and in fact, won our future business; we are getting our home insurance through him too.

I have recently obtained homeowners' insurance through Jim Hallan at State Farm. Their service was…read moreextremely friendly and patient, even though I was making business calls at the local coffee shop and of course, the background noise increased as soon as I started making phone calls. In my particular case, the price State Farm quoted was very good. The paperwork was sent quickly and before I knew it, everything was completed. I am very pleased with my interactions with Jim Hallan at State Farm.

We have used State Farm and for over 20 years. Everyone is always kind, prompt and attentive!…read more Lori is always there to answer any question.

I've had a great experience with the State Farm Michael Oehrke branch. The process has been…read morepersonal, easy, and fair from start to finish, and that consistency has continued over time. A special shoutout to agent Michael Marquez for helping with my home insurance--he's been knowledgeable, responsive, and straightforward, which made everything feel simple and stress-free. Overall, a reliable and pleasant experience.

Overall I'm completely satisfied. Michael and staff is informative and worked with me to get the…read morebest rate possible. I am happy I chose Michael and State Farm