This was my worst experience with any company in 45 years. First, I was told if I changed agents for a policy, it would not affect my premium. Uh, no. Shortly after the policy was switched, I received an increase. How I wish I never would have switched.
Then, I would be told the premium was increasing because I had a unit empty. Then once the unit was rented, it increased again. Then I was told that because it is no longer empty, the premium increased. With no claims ever in 20+ years, it continued to climb and more than doubled in a few short years with this agency. Previous to this company, my largest increase had been~ 10%.
When I finally terminated the insurance, it took ~10 weeks and 5 days to get the refund. In fact, I had to go pick it up. I was initially told it was mailed in March by co-owner, Tana Zipsie. When I drove an hour to pick up the check, the employee told me the refund check had never issued until that very day that I picked it up. That was in direct conflict with what I had been told on several occasions by Tana. There were so many issues. Tana told me the sales tax was not refundable. Sales tax on an insurance policy? I never heard of it. I called the St of Mo and they said insurance policies should not be charged sales tax. Then the CSR looked for the Ins Groupe and could not even find that they ever paid Missouri sales tax. Huh?
If Norma, the other co-owner, was the sole owner and the only one I interacted with, then I might consider it. She was always A+ with her service and professionalism. But, no way, would I consider with those kinds of unethical shenanigans from Tana regarding the refund check and then was the repeated huge premium increases. Not posted under my actual name.... there are unsavory vindictive people in this world. Obviously, my experience is diff than many others. But this is my experience. read more
