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7 years ago

Such a great Realtor. Hard worker. Very responsible and good at communicating with people.

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Erica McPhail - CENTEX Priority Real Estate - Erica McPhail

Erica McPhail - CENTEX Priority Real Estate

(2 reviews)

Amazing! From the first conversation to the day of closing on our home, Erica McPhail was…read moreabsolutely amazing. She was always available, quick to share her experience-based opinions, and deeply knowledgeable about the VA process--which made everything smooth and stress-free for us. What stood out most was that she never pushed us just to settle on whatever was available. She prioritized making sure we ended up with the right home for our family, even if that meant being patient and passing on options that didn't quite fit. That level of care and integrity made all the difference. If you're looking for a broker who is informative, reliable, and genuinely invested in your best outcome, she's the one you want in your corner.

When we decided to sell, we had a relative who is a realtor with a prestigious firm in Austin…read moreresearch realtors for Copperas Cove and the surrounding area. After about a week, he gave us the name and contact information for Erica McPhail. When she met us at the house, there was no doubt he had done his homework. During the walk through, Erica pointed out areas that could use improvement (mostly minor such as new vent hood to match range). After all repairs were made, Erica listed it. The second person who saw it made an offer. We asked Erica's opinion. She explained why it was a really good offer; It was a conventional loan (easier in many way than VHA or VA), buyer had been preapproved for loan and offer was close to the asking price. We weren't aware of the complexities of different types of loans. After we accepted the offer, Erica walked us through the selling process step by step, always with a cheerful smile. She made closing day hassle free. We will use her anytime we decide to buy or sell. She makes difficult easy.

Ricky Ott

Ricky Ott

(4 reviews)

Get rid of the bad realtor,her name starts with TA.I will be filing charges against her in copperas…read morecove or with the sheriffs department.I have a lot more that I was told by a attorney and also read up on the laws about real estate.I will be going after TREC for not abiding by there laws and rules.

I APOLOGIZE IN ADVANCED FOR THIS LONG REVIEW, BUT PLEASE READ AND BEWARE…read more Allow me to start off by admitting that I am professionally EMBARRASSED to be associated with this company. Three years ago I entered into a contract with this company and it has been a nightmare. They lack leadership from the top, the owner Rick is incompetent and aloof, he has no clue of whats going on inside his company. He likes to use amateur phrases like "I told them to do it, I don't know why they didn't do it" His staff is also incompetent, unorganized and unprofessional. NOW...I am PISSED-OFF because this dumb-ass company allowed my tenants to vacate the property with their full deposit!! They left my house in shambles, here are just a few items; 1. Chandelier ripped from the ceiling 2. Door knobs missing from doors 3. Nails and holes everywhere 4. No touch-up paint 5. Leaking plumbing that ruined my lower cabinet floor 6. Holes in the room doors and walls 7. Oven door destroyed and door handle missing 8. Carpet was NOT cleaned (they claim that it was cleaned) So let's talk about #7 (Oven door handle). Back in 2019, I over-paid Ott Group to fix the oven door handle ($280). They went out and found some unqualified and uncertified 'dude' from craigslist that overcharged for parts and labor...and did not fix the damn door handle correctly. So eventually the handle fell off again, I had to pay Ott Group for another repair of this same door handle. I asked them for a receipt to verify the cost of parts and their contractor told me that he threw the receipt in the garbage! UNPROFESSIONAL Okay, fast-forward to September, 2021, my tenants move out, Ott Group did not do a walk thru with the tenants, instead they just refunded them the entire deposit. I was so pissed, my wife called the tenants directly and the tenants told us that Ott Group encouraged them to just leave, don't worry about fixing anything, it's all "Fair Wear and Tear" and they did not even do a walk-thru or move-out inspection with them. INCOMPETENT! So we contacted Ott Group and they tell us that most of this was considered Fair Wear and Tear and it is not covered by law. But they did agree to get the oven door repaired... so this time they hired a real company to take care of it...and they did (except my appliances are stainless steel and they installed a black door handle). Okay so, this all happened in September 2021, fortunately this was also the end of my contract with the Ott Group, so I moved on! One month later (Nov), I receive an email from one of the incompetent staff employees, she is asking me to pay for the oven door repairs?1?1? I kindly informed her that she had lost her mind, I also told her to kick rocks and never contact me again. Fast-forward to today (7-Dec)...this stupid employee calls me and asks me to pay the $235.00 invoice for the oven repairs. I tell her that thats not going to happen, I have already paid for this repair twice and it was never repaired correctly, so therefore it's not my fault! I am not paying for it! So she starts looking for my payment history and can't find anything (UNORGANIZED), and finally she figured out that I was not going to pay, so she decides to threaten me with lawsuits and going to court! UNPROFESSIONAL! I told her "Lady, please take me to court for $250, I actually welcome that", I look forward to it, because I will win...and also I would love to further expose your incompetent company to the public! Again, I apologize for this long rant, but people deserve good and fair property management...unfortunately Ott Group is not a good company. -This review was intended for ZERO STARS but unfortunately I am forced to leave at-least 1 star.

Terrie Smith - realestateagents - Updated May 2026

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