I APOLOGIZE IN ADVANCED FOR THIS LONG REVIEW, BUT PLEASE READ AND BEWARE
Allow me to start off by admitting that I am professionally EMBARRASSED to be associated with this company. Three years ago I entered into a contract with this company and it has been a nightmare. They lack leadership from the top, the owner Rick is incompetent and aloof, he has no clue of whats going on inside his company. He likes to use amateur phrases like "I told them to do it, I don't know why they didn't do it" His staff is also incompetent, unorganized and unprofessional.
NOW...I am PISSED-OFF because this dumb-ass company allowed my tenants to vacate the property with their full deposit!! They left my house in shambles, here are just a few items;
1. Chandelier ripped from the ceiling
2. Door knobs missing from doors
3. Nails and holes everywhere
4. No touch-up paint
5. Leaking plumbing that ruined my lower cabinet floor
6. Holes in the room doors and walls
7. Oven door destroyed and door handle missing
8. Carpet was NOT cleaned (they claim that it was cleaned)
So let's talk about #7 (Oven door handle). Back in 2019, I over-paid Ott Group to fix the oven door handle ($280). They went out and found some unqualified and uncertified 'dude' from craigslist that overcharged for parts and labor...and did not fix the damn door handle correctly. So eventually the handle fell off again, I had to pay Ott Group for another repair of this same door handle. I asked them for a receipt to verify the cost of parts and their contractor told me that he threw the receipt in the garbage! UNPROFESSIONAL
Okay, fast-forward to September, 2021, my tenants move out, Ott Group did not do a walk thru with the tenants, instead they just refunded them the entire deposit. I was so pissed, my wife called the tenants directly and the tenants told us that Ott Group encouraged them to just leave, don't worry about fixing anything, it's all "Fair Wear and Tear" and they did not even do a walk-thru or move-out inspection with them. INCOMPETENT!
So we contacted Ott Group and they tell us that most of this was considered Fair Wear and Tear and it is not covered by law. But they did agree to get the oven door repaired... so this time they hired a real company to take care of it...and they did (except my appliances are stainless steel and they installed a black door handle).
Okay so, this all happened in September 2021, fortunately this was also the end of my contract with the Ott Group, so I moved on! One month later (Nov), I receive an email from one of the incompetent staff employees, she is asking me to pay for the oven door repairs?1?1? I kindly informed her that she had lost her mind, I also told her to kick rocks and never contact me again.
Fast-forward to today (7-Dec)...this stupid employee calls me and asks me to pay the $235.00 invoice for the oven repairs. I tell her that thats not going to happen, I have already paid for this repair twice and it was never repaired correctly, so therefore it's not my fault! I am not paying for it! So she starts looking for my payment history and can't find anything (UNORGANIZED), and finally she figured out that I was not going to pay, so she decides to threaten me with lawsuits and going to court! UNPROFESSIONAL!
I told her "Lady, please take me to court for $250, I actually welcome that", I look forward to it, because I will win...and also I would love to further expose your incompetent company to the public!
Again, I apologize for this long rant, but people deserve good and fair property management...unfortunately Ott Group is not a good company.
-This review was intended for ZERO STARS but unfortunately I am forced to leave at-least 1 star. read more