We have been clients of Jeff and his team ever since we came to Bozeman 12 years ago…read more There professionalism and helpful attitude makes doing business with them easy. They handle all our personal insurance needs. We would highly recommend them!

If you are looking for a great agent, then look no further than Jeff and his office staff. Jeff is…read morean amazing agent that is friendly, polite, and extremely knowledgeable. He is a straight to the point agent, after he listens to what your needs are. He doesn't over sell, and is always just a phone call away. Give Jeff and his team a try if you are looking for a change.

Heather is AWESOME! She was so patient with me. I like to know all of my options before making a…read moredecision and she gave me multiple quotes with different premiums and coverages. She even thought to provide mid-range options that I didn't know were available. Never once did she seem annoyed or bothered by my numerous questions and calls. She also got me the best deal as well. I was exploring different insurance agencies in town and was told by a gentleman that I wouldn't need to check out too many agencies because they all just plug in your information, match you with an​ insurance company, and will all get the same rates. But that's not the case!!! The quote that Heather got me was $600+ cheaper than what other agencies were able to get through the same insurance. I'm sure not everyone will get the best deal through PayneWest. But I would definitely​ give them a call and explore your options!

I've been a client of PayneWest for 3 years now and could not be more satisfied with the team…read morethere. So helpful and willing to assist me een when I had just a small pop-up trailer claim. Teresa is great and has always been super positive and willing to go the extra mile to make sure I understand my policy benefits. Thanks Teresa!

Terri Gillespie, an agent in this office, is exceptionally helpful and nice. Was able to increase…read moremy coverage and reduce my premium! And she did it really quickly and at a time when we were uncovered and needed it fast. COuldn't recommend her more!

From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage you may want. Serving the Bozeman, MT area since 2015, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today.

In all the decades we've had insurance we've only had to make one claim and that was for a broken…read morevehicle windshield. Otherwise, we've pay on time and in full and haven't needed to make a claim. In January during the extreme cold snap we had a pipe burst in our basement. There was a significant amount of flooding and some damage. Luckily, we caught the flooding shortly after the pipe burst and got a remediation company to come out at 7 AM that morning. The remediation company did an amazing job to get to the house quickly and stop the damage. Later that day we filed the claim with State Farm and told them who we had hired. They said we did the right thing and were happy to hear that we got such quick service to prevent further damage. It took three+ weeks for the remediation company to dry out the house and fix the issues. State Farm lowballed the remediation company's invoices and conveniently found a way to come up with an amount that they'd accept that was below our deductible. The claims adjuster was an arrogant prick who refused to negotiate with the remediation company and we ended up having to pay everything out of pocket. The issue is that the remediation company did everything we could have hoped for...they showed up before business hours on the morning of the flood and cleaned up the mess. The claims adjuster was so petty that he even objected to the remediation company's billing for emergency services prior to business hours, then objected to the fact that the company used drying equipment on a soaked rug, etc. There was no way I was going to not pay the remediation company for its work even though State Farm told us to not pay them. That's unethical in our minds. When we really needed the insurance company they basically stabbed us in the back.

Gus was great at answering the phone and helping me with my issue. He was pleasant and very helpful…read moreas well as knowledgeable. I have been very happy with the treatment I have received from this office.

Shopping for insurance -- especially with multiple vehicles, a home, a business, weird add-ons to…read moremy policies -- can be very difficult. The team at Bethany Lentz's office made me feel right at home and quickly took down my information and, to my surprise, gave me quotes right away on the phone and also made coverage recommendations I had never thought of before to help me save money. Samantha was AWESOME and super personable as we worked together to build a package of coverage that saves me money! She actually called me *just before they opened* to make sure I got good service. Honestly, who does this anymore? The 1-star reviewer here didn't get the assignment. "Horrible communication"? What? Did you actually speak to someone to resolve things when you first learned something might not be right? Like, it's your local insurance agent, not the IRS. It's crazy easy to call and get superior help anytime -- which is my personal and honest experience here. I can't wait to start my coverage with State Farm and can't thank Bethany and Samantha enough for their can-do attitudes, fantastic communication, and diligent work styles to help my family and I try to get the best insurance bang for our bucks. "Highly recommend, 10/10, would call again and have all my friends go here."

I am a small business owner, and I have been without insurance for a while just because I was…read morehonestly too scared to even know where to try. I called State Farm and I got an immediate pick up from Bethany Lentz. She really took time and interest in my business and their needs. I got to answer all my silly questions and Behtany had all the answers! Within the day she sent a full breakdown of my coverage and emailed back and forth with me pointing out all the things we talked about on the phone was in the breakdown. I really appreciate that she took so much time with me and also made me feel so at ease and heard. I cannot thank Bethany enough for her quick and speedy service, which left me truly impressed and satisfied!

Very disappointed in Allstate and this broker. I was with them for six months, paid my premiums…read morefaithfully. When I shopped for a better rate and found one, I informed Jody that I would be leaving Allstate. She told me there was a balance on my account equal to one month's premium. I disputed this and was told to take it up with the home office. No communication came for several weeks, so I called Jody's office to follow up. No return call. Soon after, I received a bill for the disputed amount saying it was their 3rd attempt to contact me...LIE! Days later I received a notice that my account had been sent to collections. So sad. As it turns out, the "amount due" was the "discounts" that had been applied to my policy that Allstate wanted back now that I was no longer a customer. Very random charges which I settled with the collections agency for 30% less and I'm sure they still made money. Ii will never trust Allstate or this office in Bozeman again.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. Only an Allstate agent can give you a fast, free Good Hands® Coverage Checkup.  You'll see what coverage you may need and what discounts you deserve. Drivers who switched to Allstate saved even more than before. Are you saving all you can?Please contact my agency today for more information.

Cassie was so patient and helpful in switching health insurance providers. She managed to save me…read moreabout $150 per month.

From the owner: Auto, home, health, life, commercial, workers compensationread more

Twice in the past month I needed both cars needed battery service. The first, the battery died…read morewhile shopping. AAA Mountain West was sent by AAA and it took less than 35 minutes from the time I placed the call to when it was jump started and we drove away. The second time was the other car's battery died at home. A call to AAA to the time the battery was replaced took about 45 minutes. Great service