I can honestly say that SeaGate Homes has been one of the most unpleasant and unprofessional…read morecompanies I have ever dealt with.
In my experience, their warranty process is a complete disappointment. Rather than taking responsibility for problems with a brand-new home, they seem more interested in dismissing concerns, making excuses, and avoiding accountability.
We purchased a new construction home with two AC units, both of which experienced excessive sweating due to what multiple independent licensed HVAC professionals identified as installation issues. Despite bringing these concerns to SeaGate's attention, they refused to work with anyone other than Avalon Heating & Air, the very company responsible for the original installation.
Whatever Avalon said was apparently the final answer, regardless of what other licensed professionals found.
After weeks of frustration, repeated visits, and getting nowhere, I spent approximately $800 out of my own pocket to have another HVAC company properly repair the brand-new systems. The repairs addressed the issues, and the excessive sweating stopped.
Even after providing SeaGate with proof of the repairs and the money I spent correcting these problems, they refused to reimburse me. Think about that. You purchase a brand-new home, discover problems with the installation, pay to have those problems corrected because the builder won't properly address them, and then the builder refuses to take financial responsibility even after being shown documentation.
Then there's Bob, a SeaGate project manager who, to my knowledge, is not a licensed HVAC technician. He came to my home, spent literally 10 seconds looking things over, and told me, "All looks good to me" and "Avalon says there are no issues."
That was the extent of the willingness to investigate or resolve the situation that I experienced from him.
His attitude was rude, dismissive, and completely unprofessional. He showed no genuine interest in listening to our concerns or working toward a resolution. Eventually, I told him that if he was simply going to waste my time, he could walk himself off my property.
Apparently, he didn't appreciate being challenged, because he then decided he was going to close the case.
Mike and DR initially appeared willing to help, but in my experience, that cooperation quickly disappeared once Bob became involved. Communication went from seemingly helpful to practically nonexistent.
It's remarkable how differently a company can treat its customers after the sale is complete. Before closing, you're a valued buyer. After closing, when legitimate warranty concerns arise, you're treated like an inconvenience.
I've also heard troubling things about SeaGate's business practices from people I consider reliable sources. However, I'm not going to repeat allegations I cannot personally verify. What I can speak to is my own experience, and that experience has been absolutely unacceptable.
I don't expect perfection from any builder. Problems happen, even with new construction. What separates a reputable company from a poor one is how it handles those problems.
In our case, SeaGate had numerous opportunities to make things right. Instead, we were met with dismissive attitudes, a refusal to consider independent professional findings, a closed warranty case, and ultimately a refusal to reimburse us for repairs we paid for ourselves.
We didn't purchase a brand-new home expecting to pay out of pocket to correct installation problems that should have been addressed under warranty.
If you're considering purchasing a home from SeaGate Homes, I strongly encourage you to do your homework and understand exactly how warranty disputes are handled.
A builder's reputation shouldn't be measured by how they treat you while they're selling you a home. It should be measured by how they treat you when something goes wrong after they've received your money.
Unfortunately, our experience with SeaGate Homes has told us everything we need to know.
