I have had to come here a couple times before when I've broken bones and when I accidentally took…read moretoo much medicine, and I've always had a good experience. The nurses/techs were very nice, and the doctor took me seriously and listened to everything I had to say. Sometimes I have had to wait 15-30 minutes or more because their beds were full, or because they had someone who was sicker than me they needed to see first, or if an ambulance came in, which is totally understandable. This is an emergency room, so whoever is having the most serious situation takes precedence. I would recommend this standalone ER for anyone who is having a medical situation that can't wait to see their family doctor or go to an urgent care (like if you broke a bone or something). But I will say that if you think you are having a stroke or heart problem you would want to try and go to a real hospital, because if you check in here for that sort of thing, they will stabilize you and all, but then immediately call an ambulance to transport you to an actual hospital with a cath lab like Lakepointe. I know because that happened to my friend's mom, and she got taken care of and is fine now, but she did get a bill for the ambulance ride, when if she had just gone to the regular hospital ER instead, she wouldn't have had to be transported. But if it's a life or death situation, then you can definitely go here because, I mean, it is an emergency room after all and they'll make sure you stay alive. Anyway, definitely recommend this standalone ER.

First, I want to say it's taken me a while to write this because I have been busy battling to be…read moreheard and taken seriously - because I'm a woman and doctors are misogynistic - after a car accident left me with a fully herniated spine and worsened hip dysplasia. It is bringing up a lot of emotion to even write this because of the way I was treated. I came in, nearly being carried by my husband because I could barely walk. When I got to the room, I was bawling, shuddering with tremors, and could barely get a word out, let alone explain what was going on. Instead of listening to my husband, he decides to force me to speak and gets irritated when I can't get much out. The nurse asks me what typically works for me in situations like these because I also suffer from multiple chronic and painful illnesses, so I answered that it just depends. Sometimes a medication will work for certain pain, sometimes it won't, and I didn't know how else to answer. So they ask about Norco. I said no, because I'm already taking that daily for those chronic illnesses, so it's not likely to be effective. The doctor ignores that, gives me 1 Norco, which was no different from what I had already tried before going in. I told him after 20 minutes that nothing changed and he sent in the nurse, who then told me he would give me something for anxiety and to relax. Bitch, I was NOT having anxiety. I was crying from excessive pain and I hope you experience every single BIT of pain I do every single day. You know exactly who you are, Mr. Football is More Important Than the Patients I am PAID to give a shit about. So, we obviously left 'against medical advice' when he refused to even speak to my husband, and he had to practically carry me out in tears again to go start the process OVER again elsewhere, where I got immaculate care. SO, anyone thinking of going here, save your time and money and drive out to Greenville's ER if you have insurance. Trust and believe these people do not care one iota about you. You should absolutely fire the useless doctor you've got up there. Seems like maybe the little tyke would have preferred to be in the NFL. He should have availability to watch it 24/7 because he's the worst doctor I've ever been to, which is saying a whole hell of a lot with my medical history. I will never come here again and I actively tell everyone I can to avoid it at all costs. I hope you get shut down. You deserve it, especially after reading these other reviews. Genuinely, seek a different career. You suck at this one. Thanks!

Tried to schedule a CT scan and was told they did not know my Dr which is a Baylor Dallas Dr and to…read moreCall Baylor Dallas. It made no since to me so I am going to Texas Health Kaufman which was very professional unlike Baylor Terrell.

Ample waiting area in the front and back and big, clean bathrooms available. They're quick to give…read morea germ mask to anyone who walks in coughing to help contain the bugs to the person who already has them. There have radiology and lab work onsite - so you don't have to go to another place as a rule to get work done. Doctors fulfill prescriptions with their laptops and straight to your pharmacy electronically so you don't have to run with an Rx script in your hand to a pharmacy. I wish the seating in the waiting area was more comfortable. When you're sick with a fever and waiting for an hour to go in for your appointment, it would be nice if there were comfortable leather couches instead of those stiff wooden chairs. I am not a fan of the billing here. I will go in, make my copay, then see the doc and leave. Then about 6 weeks later, I'll get some random crazy bill for $300 - or something. Nothing in the bill indicates that your insurance may still cover this - so if you pay it, good-bye money. These are cycle bills - a waste of trees and heart-attacks, because if you just wait a while, turns out your insurance covered most of it - but not always. The doctor I had in Denton several years ago knew how much lab work cost, how much medicine cost and what was covered by insurance. I so appreciated him! I never got surprises. Here, it's like a new surprise every time you visit. I find it very aggravating that the people here don't know how much things are going to cost and they just send you for this or that. I hate having to come in and make a copay just to get a prescription for an anti-fungal - it's not like I'm getting an exam. My other doctor was far more considerate of how much his patients had to spend out of pocket. If it wasn't 160 miles round trip, I'd still be going to my doctor in Denton.

I have had to go there for 3 concerns between my baby and I this past year, and every single time I…read morefeel we are so taken care of and assured. This hospital has such a great staff and I notably recommend this hospital out of any that I've ever been to. One of the concerns was while I was pregnant & extremely terrified of what was going on, and I felt so safe and taken care of. No doubt I trust them with my little baby boy who is my everything. LOVE the staff!! I feel less worried as a new mother knowing they exist!

It wouldn't let me give a zero star review. Worst er took my son here to be seen running high fever…read morebad cough complete inconsolable sat there for over 3 hours waiting to be seen asked how long and all we got told was we don't know. DO NOT TAKE YOUR CHILDREN HERE WORSE THEN GUN BARREL CITY ER

I have to say this is one of the best hospitals I've ever been to. One of the most compassionate…read morehealthcare workers I've ever seen from the start of my stay to end. I was very pleased and I'm very thankful. Thank you for being as compassionate and caring for me in my time of stay it was appreciated. Great nurses , great techs , great doctors , just a great staff all together

The nursing staff that prepared me for surgery was awesome. Anesthesiologist team treated me so…read morevery good and kept my spirits up. Dr. Zarling is super knowledgeable and great surgeon. My recovery nurse was so awful and uncaring. I had knee replacement surgery and have finally experienced the worse pain of my life I asked to stay the night in the hospital because I was in such bad pain and was unsure my 65 year old mother could adequately care for me at least til the pain was better she went to get the charge nurse I heard them discussing me and the charge nurse said that's ridiculous she's going home and I feel like everyone was listening to a biased opinion because here I am at home still in very bad pain that I am getting little relief from with a caretaker that has arthritis in her own knees so is doing her best to help

3.5 hours to get into a room. Blood drawn, go back to…read morewaiting room. CT scan, go back to waiting room. Took an hour to get registration paperwork! Seriously? Finally get back to a room, Nurse named Bob A. Asked what meds my wife was on and in the middle of her answering some random staff member walks in and they both walk out together. He asked how long her pains been going on, and we told him 30 mins before we got here and the full 3.5 hours we've been waiting. He laughs and says "oh that ain't long!". I have health problems, 22+ visits to the hospital in the past 2 years. Oh, and that "room", they put us in, is a freaking storage room. I will NEVER be back or recommend this awful joke of a hospital to anyone---ever!

I would got to a vet before I ever returned to this place. I arrived in the ER with super high…read moreblood pressure. I was left alone with no way to call a nurse. I had to pee so bad I could hardly hold it. When I ASKED a young nurse who was busy talking to a young man for assistance to go to the bathroom they god mad. I had to walk to the bathroom on my own with a bp 214 over 110. Then the nurse assigned to me got angry at me for getting up. I am already there for a heart condition and I have to deal with nasty attitudes from nurses that clearly hated their jobs. They kept me overnight which turned into a complete mess. I had critical medication I was on and they gave me the wrong dosages at the wrong times. I am in my 70s and have had 21 surgeries. This was the worst ER I was ever in. I also was a combat medic the military and not oblivious to the challenges they face. I will never return to a Baylor Scott facility under any circumstances. Also the rooms were smelly, looked very dirty and housekeeping lacking. My room had a hazardous wate container thst was overflowing. When the doctor got there, who was quite professional and proper the nurses changed like a light switch. Pretending to suddenly care for my comfort and needs. It was disgusting just bow blatantly they did as little as possible when not supervised. Flirting with the young medic was more important.

Staff was extremely helpful front desk lady was super nice and had a great sense of humor, which…read moremade the whole situation better in and out in under 1 1/2 hours. 5 stars all across the board

If you love your family do not take them here. The staff is horrible. Nurses sit on their but and…read moresend emails instead of taking care of patients. Upper management lets there be so much drama throughout the facility. It is almost like they love the drama as well. If you code here you will die! They do not save anyone! I would and will never take or recommend this facility to anyone. There is even talk in the town about the drama. Need new upper management and nurses. They get a new nurse and the old ones run them off because they know more than them and the CEO does nothing. This hospital should be shut down!

The staff was incredibly helpful, and the nurses took great care of us throughout the entire…read moreexperience. The patient care was wonderful, and I felt genuinely well cared for during my surgery. I especially appreciated the follow-up call from the nurse after the procedure to check on my recovery. Overall, a very caring and supportive team.

I have chronic issues (as an US Air Force veteran) so I have had medical emergencies numerous times…read moreand surgeries and been to various hospitals due to these issues. This hospital is the only one I trust to go to and the care is always so amazing with staff going above and beyond. This means so much when having to deal with health issues frequently, which is not pleasant at all but the staff always has amazing attitudes and the care has always been top tier. This hospital needs to be the hiring manager for ALL medical facilities!

To the Administration of Baylor Scott & White Emergency - Forney,…read more As a new resident of Forney, I am writing to express my deep disappointment regarding the service I received at your emergency room. I arrived at approximately 10:00 PM seeking immediate assistance for a cut that required stitches. Upon arrival, I noticed at least 20 people in the waiting area. The intake staff were unwelcoming, and after receiving a wristband, I was told to wait. I sat for one hour and 45 minutes while actively bleeding, and I overhead several other patients complaining about wait times exceeding three hours. Due to the lack of urgency, I chose to leave and drive 20 minutes to Presbyterian Hospital in Rockwall. I was seen immediately by a pleasant staff with no wait time at all. As a Black person, it is distressing to experience such poor service, which unfortunately aligns with the negative experiences many minorities face at facilities like yours. While Forney is growing rapidly, the current representation of care at Baylor Scott & White is unacceptable for tax-paying citizens. I hope the city considers providing residents with better healthcare options, as your facility failed to provide even basic timely care.

I went to the ER and was sent home with abnormal labs and when I called in to get assistance to…read morefind out why most of my labs were abnormal and they send my home, I was advised to Google my labs! What in the world? Why are you guys so rude and nonchalant about peoples health! This place is the worst ER I have ever been two. Two times now I have been sent home with no help. The last time a doctor called me stating they saw and infections in my lab work and they wanted to send me drugs. But they did not see it until after I left. I went to the ER with intense lower left side cramps. I have a history of ectopic and they ran labs and I am seeing my results online two days after leaving the ER and all labs are abnormal. No one explained anything to me or is willing to help me. Your team are terrible and don't care about human life. Pls if you can avoid going here pls do. Waste of money and time and their healthcare team don't care!