I am not sure where to start but I do not understand how Terra Bella has such good reviews. We had a TERRIBLE experience with my mother-in-law. This place was recommended to us through A Place for Mom. We were told they could handle a high-level of care and a very sweet sales, lady confirmed that they could handle up to Level 6 care! After our tour, she made us leave feeling very confident that THIS was to be the place for us. We got all the paperwork in order and signed her up to move in 2 weeks later! Moving day, we showed up with no one to greet us for a long while.We were expecting some kind of warm welcome and a tour for my mother-in-law who had never been there. Nothing. We waited a while and then the Director and Nurse showed up. Instead of a warm welcome, they started listed all of their concerns. She's diabetic? We can't handle insulin in her current form. We can't help her with it. (We had previously been told it was no problem). Her bed was an issue. Needed to fix that right away. Her medicine was a problem since it was through Kaiser and not their pharmacy of choice (again not discussed previously). She can not live without her medicine. She is diabetic and has stage 4 cancer. Just problem after problem not discussed with us BEFORE MOVE IN! Next up, we leave her alone and in their care. She is in depends and needs a 2 person assist or a hoyer lyft to transport her in and out of her wheelchair, into the shower, etc. We were told we had to bring her own hoyer lyft or they would not move her. They let her sit in a dirty depend for many hours until my husband went and brought her hoyer lyft from her house. (Again, they did not tell us this BEFORE move in). Once we brought the hoyer lyft, the staff did not know how to use it. As days went on and she laid in her bed with soiled depends for way too many hours and had to have either us or someone else go there to assist her with her insulin, we ended up bringing in extra caregivers to assist her for 8 hours a day. So at this point, we were paying $8,000 to Terra Bella for very minimal care plus another $65000 for personal caregivers to pick up the slack.After almost three weeks, we decided to move her out. I do not anyone to have to go through what we went through. My mother-in-law is fully coherant and can speak up for herself. I can't imagine how those people in memory care are being treated. I plan to report Terra Bella to anyone who will listen. This was one of the most stressful experiences of all our lives. Please DO NOT SEND YOUR LOVED ONES HERE. read more