My wife and I recently celebrated our 30th anniversary here -- we'd never been before and were taking a chance on a new place, but it looked nice so we decided to reserve a weekend.
Upon arrival, we were greeted very warmly by the manager, Kurt, with delicious pomegranate or hibiscus iced tea (can't remember which, but it was great!) and an upgrade to a larger room! This was unexpected and very kind! The room was well-appointed, tasteful, secure and private. We changed and jumped into the pool, enjoying the cabana, and our two free drinks (another kind touch to celebrate our anniversary!). The vibe was peaceful and relaxing, the perfect place to unwind and watch the palm trees wave in the warm breeze.
Things were looking pretty great for our weekend at Terra, but I was disappointed to discover they had used a pretty strong-smelling detergent on their sheets and, being pretty sensitive to this kind of thing, I had a rough night's sleep. We talked to Kurt in the morning and he couldn't have been more receptive; he identified the offending detergent and had the sheets changed immediately. Problem solved!
The next morning, we both had massages with Alyssa -- both excellent -- and in the meantime, the bartender, John, had somehow learned both our names, which made us feel even more welcome. He also helped me carry the salads we ordered to our room, as my hands were full. How kind! The last day, the associate manager, Blake, welcomed us at breakfast with a friendly World Cup update.
It was pretty much the perfect stay. Everyone was so attentive and welcoming and made our anniversary exactly what we were hoping for. We'll definitely be back. Keep it up, Terra! read more