I came to this business after being referred by my cabinet company. I found 3 pieces of the same countertop that was already used as I don't need a full slab for this project. I was given the run around. I'm not sure if it's because I'm a women, but I was told that the sales guy was reaching out to the owner to see if the pieces we're being used.
In the meantime, he sent me to this random place to see if they have something that would work. Although they didn't speak English, they were nice. If they had what I wanted, I would have purchased.
I waited days for him (Terra Nova) to let me know what the owner said, but never heard back. I went back to Terra Nova and the guy then communicated that the pieces are being used. He could have called or responded to my text.
You ever gone somewhere and felt like the person that you're speaking to is actually the owner or decision maker? I think that is the case here and he never wanted to sell it to me. In this 4,000 square foot building that I'm working on plus my home kitchen remodeling, this company has lost my business! read more