When I went in I have the intention to look for stuff for my husband's boat. I felt that since I did not purchase my boat from terpstra's I didn't get the customer service they would have given had I would have put that money in their pockets rather than another companies. They weren't rude, they just weren't overly friendly. And I spent a pretty good bit on just minor things. The products are quality, and nice, but I think next time I would rather go to Cabela's where people are a lot more friendly. When we spoke the first time we talked about his daughter and her being in the medical field I'm not going to say it was specifically what she does and where she worked and I won't disclose that either. But it's the fact that I listen to him he just really didn't listen to me. That's how I felt. Today of course I walked up to the front counter where his brother was, and he was very nice. He walked me back to where the salesperson was I asked him questions he hurried through it and said he had to go and catch a phone call. He never came back. The lady up front and his brother also helped me as much as they could. He came back out I asked him another question. Again he hurried through it and kind of brushed me off. He doesn't know if I actually would purchase a boat from them next time or not. so when he came to the counter the last time and still didn't really acknowledge me but made sure to tell the lady up front that he was losing out on money because he didn't have a specific item in stock. That was it for me. I won't buy an expensive boat from them because I do not feel like I am acknowledged or appreciated in this establishment. I wish there was another boat sales, service, and maintenance place close. But since thes not, I will just be going somewhere else. Unless it's something really minor that I can pick up from here. I'm just one of those people that like to be able to converse and get a little bit more information on things that I do not know about. I don't like feeling like I'm just another customer that needs to hurry up and buy. I bought two mounts because I didn't know which one to get. And I felt like he just didn't care. It's really disheartening, Especially when I don't know what I'm looking for. They seem to know what they're talking about but don't really help you to understand the things that you need. And until they can do that and make me feel like a valued customer I don't think I would patronize this business again. This was the main reason I left last week and purchased the boat itself elsewhere. read more