I called yesterday (07-17), and explained to Jeff, that I had a HORNET PROBLEM! And that I needed service that day. He told me they could not come that day but they could come the next morning. So I said ok I'll wait till then. He set up an appointment for between 8am and noon. This morning I get a call from Peter at Terminex. He tells me they can't be here today, how about Thursday. This would be 2 days past my promised date. I explained "I'm having a hornet problem! And that Wednesday, Thursday, & Friday would not work for me. He apologized and that was about all. I told him this was not excepptable, and he said "sorry I just don't have anyone to send today". I also called and spoke to Nita, who I was told was a supervisor, and she was basically a repeat of what Peter said. So I ask her why can't you juggle some one else, I'm having a HORNET PROBLEM and I NEED service asap! No ma'am I'm sorry we can't do that either. I said ok so much for Terminex, she said that I wasn't scheduled for service, that all they were going to do was inspect! Jeff told me they would rid me of the hornets on the 07/18 service. I canceled my agreement with them, said good by, she said have a good day and I hung up. So beware of what Terminex promises you, because even with a potentially very dangerous pest problem, THEY COULD CARE LESS! But they WILL wish you a good day. I would have chosen 0 stars, but that's not an option.
NOT A CUSTOMER OF TERMINEX NOW, OR EVER!!!!! Karan Elliott Terre Haute,In. read more
