Hello,
We paid a lot of money ($2000.00) for Exclusion Treatment last month and there is a follow-up scheduled today with the times shown for 8 a.m to 5 pm. I called 3 days ago to request a morning time window, and followed up with three more calls to request this narrowed window as we do not live at the home where the work is being done and can not be there all day, waiting there for Tyler to call us on the same date of service, to let us know what time he will arrive. We also have an hour drive to get to the property. This is not fair to ask of anyone.
Each time I contacted Terminix to confirm a morning appointment (4 times over 3 days) the representative informed me that the the tech, Tyler Dashund, the service tech was not pickingI am unable alter the time or confirm a reasonable window to wait for his arrival. This is extreme poor service as I have no idea what time he will be there to plan our day. An 8 hour window of needing to be available, on top of an additional 1 hour commute. We spent a lot of money for a service where we are unable to speak to anyone to properly schedule a reasonable wait time for service. I am very disappointed and inconvenienced by his lack of communication and the fact that the call center can't reach him or a supervisor for 3 days in order to provide us a reasonable 3-4 hour morning window.
Also, I was provided an incorrect email address twice when I tried to address this issue by the call center. I was unable to speak with a supervisor as the call center did not have this information.
Update: Tyler showed up around 10:00 a.m with no message to tell us the time he would be there. This is unacceptable given my previous requests to learn what time he would be there. read more