1 Star -- Deceptive, sloppy, and financially damaging experience. My family had an absolutely terrible experience with Terminix, and I want to warn other consumers -- especially seniors -- to be extremely careful. A Terminix representative came to my father's home to sign him up for a drainage system. My father, who is a senior citizen, handed the rep his bank card because the rep said he was setting up automatic payments directly to Terminix. What the rep actually did was sign my dad up for a GreenSky loan -- something my father did NOT know, did NOT agree to, and did NOT understand he was being enrolled in. There was never any clear disclosure that a third-party loan was being opened in his name. My father didn't even know the loan existed until letters started arriving in the mail weeks later. Because of this deception, my dad felt he had no choice but to pay on an account he did not authorize. For over a year, GreenSky drafted money from his bank account -- and many months they drafted twice (the regular payment and a late fee), even though the loan itself was set up behind his back by a Terminix rep. To finally escape this mess, on September 8th, my father paid $2,658.58 in a lump sum just to be done with it -- after already paying monthly for a full year. The day before, on September 7th, another $187 was drafted from his account. Then, on October 10th, GreenSky corporate emailed saying that fees were being waived, the account had been adjusted to a credit balance, and a refund check would be sent. We thought the ordeal was finally over. But on November 14th, my father received yet another email -- this time saying his GreenSky account was late. And if the financial deception wasn't bad enough, the actual work done was also nothing like what the rep showed or promised. What they installed looked far cheaper and completely different from the demonstration. Terminix: Damaged my dad's air duct Left plastic, trash, and debris all over the side of the house Walked away from the job leaving a mess and zero cleanup Delivered work that did not match the advertised system This entire experience -- from the misleading financing, to a year of double drafts, to a forced lump-sum payment, to a promised refund, to STILL being told the account is "late," to the poor-quality work and mess -- has been a nightmare for my father and our family. Terminix needs to take responsibility for their representatives' actions and the harm they cause, especially to seniors who trust what they're being told. Based on our experience, we will never use Terminix again and strongly warn others to think twice before signing anything with them. read more

Korey has been my Terminix technician since I purchased my home at the coast. He is always professional and goes beyond. He makes recommendations and always has great communication. I recently had a new vapor barrier installed and the technician Stryker was very professional and hard working. I highly recommend this crew for your pest control and crawl space needs! read more

I have nothing good to say at all about Morehead City's Terminix branch. I have paid $100/month for over two years now with absolutely zero good results. A host of technicians over the period, and when one FINALLY was showing some sign of hope, he disappeared. I'm a disabled vet, living on a fixed income. I tried to keep giving them a chance when the manager would beg and tell me this new tech was 'the best one yet', and sadly he was only the fastest one yet. They destroyed my thermostat spraying a liquid in it the first year, a cost they did not contribute to repairing. I can't begin to enumerate all my complaints but will simply state that this business did NOT accomplish anything except draining my limited funds with zero good results. Save your money, and VETS...avoid this business at all costs. They are not honorable in their dealings at all. read more

Shaun has done an excellent job, I couldn't be happier. He was quick and concise, made sure that all of my concerns were answered and was able to provide more details than I could ask for. 10 out of 10 would recommend. read more

I got a dehumidifier at their recommendation as warranty against termites and as the only means of getting termite coverage in my 215 year old house. The dehumidifier is in the crawl space, as is the intake for my downstairs HVAC system. They can't properly seal the crawl space to make the dehumidifier effective, without causing issues with the HVAC system, but they were happy to take my money for nothing and not disclose this to me. An inspector saw the obvious and pointed it out to me. Shortly after buying the house, a bat in the house was killed by my cat. I also saw what looked like rodent feces on the dining table. I got exclusion service and they said they sealed the space to prevent bats getting in. One (at least) was not properly installed. So this year I had a significant bat problem. I had a series of services on successive days recently. One was to inspect for moisture under the house, that was the first. He came out saying the wood was moist, but on the report I got by mail it said less than 19pct. So their dehumidifier is working, right? The other thing he said was that there was an opening in my air systems, that it would be easy to fix. I've had back surgery and eye surgery, so I pay for services to deal with things like that. I can't get under there or see what I need to when I'm there. I had heard what I thought were bats in my air vents in the kitchen. The next appointment was with the Wildlife Division Manager. The FIRST THING I TOLD HIM was what I put above about the prior inspector seeing an opening and I said I thought I had heard them in the vents, that my dogs reacted to them. HE COMPLETELY DISREGARDED MY STATEMENTS. That's a customer service 101 failure by the Division Manager. Instead, they did repair the chimney with the help of the person who had not properly sealed that chimney the first time. At another point during the multiple visits from the wildlife division manager, I restated my question, if they could be getting under the house. "No" and he said "they go up" and said the chimney was how they were getting in. And I believe they may have been getting in there as well. I asked if they could fit between the grates of the air system. He said no. It turns out, they are the small brown bat, endangered species, and the other guy working with him said he thought they could. When the wildlife division manager described a rare small brown bat, I said I thought that must be what I have because they are indeed tiny. He poo-pooed that notion, that I could identify based on his description. The last appointment/inspection was my termite inspection. The very nice guy who did that inspection also noted the opening at the air system, but said it was so simple, it was just replacing a clasp of some sort. So he did it. Indeed, it was very nice of him. That was thoughtful, above and beyond. And that one individual MUST BE THANKED. Unfortunately, that sealed in the bats I had originally noted as being in my air systems. I told the Wildlife Division Manager that I had seen them in the vent under my desk, and this time I really saw them. He asked if I got them on film, I said I tried, but not sure it came out, very dark. He disregarded this complaint. The next day I managed to hold a flashlight in one hand and the camera in the other and squeezed behind my desk so I could shine the light in the opposite direction, and sure enough there was the bat on film. I told him this. No action. No action by wildlife division manager. Now, as the days have passed, as of last Friday and today is Monday, the bats have died in my air systems and they are decaying. So when my air comes on, and it's hot outside, so it does come on, I get a huge rush of fetid decay smell. The first time I smelled it, my dogs did, also, they walked to the very vent under my desk and started sniffing. The manager I called to complain to today said they can't get them out of my air systems, that I should call someone. I suggested, "you mean a pest control?" The manager was of no particular use, of no particular thoughtfulness. Overall, I have to say I have been on the fence about satisfaction with the service, but this now has decidedly put me in the camp of "never again." My nose is bleeding, my throat is slightly burning feeling, and there is an awful smell coming out of my own mouth, and believe it is because the smell is distributed throughout the house. I only notice it when I come back in from the back yard, and and when the air comes on. I believe it is in my lungs. I never leave my house, and no one comes in who has not been vaccinated. I am not sick, but I do believe my body is reacting to the presence of decaying matter. I regret that I just canceled my service, and more that the customer service was so poor from management. I felt I had no option but to overpay for useless services or terminate terminix. In short, I have rid myself of a big pest. read more

My husband and I recently hired Terminix to help us with high humidity in our home and moisture underneath our home. We agreed with their recommendations and they assisted us by placing a ground barrier underneath our home. A whole house humidifier was installed also using the same ductwork as our heat/air. A one way vent was installed in the ductwork allowing the treated air to flow under our home. What a difference this has been! My husband who suffers allergies is doing so much better. Also the air quality seems better and it stays cooler in our home! Take their word for it! They know what they are doing! Thanks Terminix!! read more

Thank you Aaron Taylor, for awesome service! My son and I moved into an older home back in Nov and shortly after, became Terminex customers. We have been very happy with the service and are extremely appreciative. My son has Down's and was struggling with our move and transition. When we realized we had an issue with bugs, that only increased his anxieties and he became fearful of even sleeping in his own room. We immediately signed up with Terminex and they sent Aaron out as our technician. Not only has he worked diligently and successfully to remedy our bug problem, he has also shown much kindness and has been very thorough. And he always makes a point to chat with my son and makes sure he is doing well and feels safe. That is huge to me! Thank you Terminex for employing great people. As I have had the pleasure of talking to Aaron during our appts, and have gotten to know him, I feel truly blessed. He is very professional, extremely kind, and it is evident he takes pride in taking care of his customers. Again...I am extremely grateful. I would highly recommend Terminex, not just because they provide a great service, but more so because they have really great technicians. Thank you Aaron! Shannon & Curren O'Neal read more

Crawlspace protection warranty was not honored by Morehead City branch. Expensive de-humidifier was failing. I called to report it. Hurricane hit, flood touched bottom of de-hu frame. Office claimed the unit failed due to the flood. I explained it was failing before the storm and after the storm it was behaving the exact same way as before. Office manager said "We have no record you reported it". If you choose this offering, Put any failure report IN WRITING else they will deny you reported the issue if it benefits them! read more