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Terminix
6447 US 49, Hattiesburg, MS 39401
Pest control service
Melanie Wilkinson
94 points
19 minutes ago
My son found active termites in his home. Terminex Hattiesburg scheduled an appointment for the next day between 8-10. No one showed up, no one called. He called them, they said no tech was available and so they had cancelled the appointment then rescheduled for the next morning same tome of day, yet no one let my son know this. He couldn't be there for the new appt so I sat for 2 hours, No one showed up, No one called. I called them, they said the service manager would call me with estimated time of arrival. 20 more minutes, No phone call. I called back and they told me tech was running behind but was now on his way. 15 minutes later tech calls said he just left Hattiesburg (1 hour away). I told him to forget it and that this was the worst service I've seen. 2 minutes later the service manager calls and wants me to tell him what's going on, why did I cancel. So I told him all the above. He says I apologize, BUT things happen and they run late. I said that's why you call and let your customer know you are running late. He said, I apologize BUT... I told him there is no BUT in good customer service and I will be reporting them to everyone. In my experience, do not waste your time. Meanwhile termites are eating my house but terminex obviously does not care. PATHETIC read more