Absolutely horrible I've never endured such horrible service. completely designed to pitch sales instead of actually taking care of pests! Derogatory remarks were made to my wife and I with no apology or resolution except to cancel our policy and loose out for our initial payment! Not only were the techs and inspectors rude and neglectful we still have spiders and no refund! read more

This company will sell you expensive service not requested and not needed, expecially if you are over 65 and/or new to the area. I do not recommend them. I phoned Terminix in early July 2023 because I needed a one and done termite treatment and because I was hearing noises in the attic. They sent someone out promptly to inspect and advised that I had rats in the attic and that they could chew the electrical wiring if not dealt with. The inspector recommended a special insulation, something called inclusion and also the termite treatment. Since I had my home on the market in a hot market, I requested they perform the work as soon as possible. They required the intire approimate $8,000.00 UP FRONT before they would order the work, saying it would take three weeks to obtain the insulation. That was the first statement that turned out to be not true. Oh and they had a mobile device with a contract for me to sign: 71 pages on a small 3-7 movile device.... after three days they showed up with the insulation and proceeded to blow it into the ceiling. They did get rid of the rats while I was there, but they put their foot through the ceiling when I asked the to come back to clean the the mess in a closet. For almost $4,000 I thought they should have cleaned up the insulation that came through the ceiling and should have put down plastic over the hole before they began blowing in the insulation. They did not do the "inclusion" and that money was refunded promptly, but I signed a sales contract the day they put their foot through the ceiling and they would or could not fix the ceiling! Told me to get a contractor to fix it myself, which I did. I had to file a case in small claims court to get them to reimburse me for the ceiling and that happened three months later! Trouble is the one and done termite treatment i requested is not what they sold me! A 12 month service contract was not what I asked for. I had a FOR SALE sign in my front yard and the contract read a 12 month service contract! Not acceptable at all! I moved out in late July, do not own the property and yet Terminix has continued to bill ME for the service. I have phoned billing several times without resolution. First they would not send me invoices, then they sent an invoice and advised that I was paid up through Feb 2024. But they keep billing me! Once again I phoned and explained that I do not own the property and will not send me an invoice. They continued to access the property and bill me and I paid the amount "in full" and still the continue to bill me. read more

Terrible experience with everything from scheduling to getting a refund. As it can be seen Terminex did not kill my ant problem and i would not recommend to anyone. read more

Frank Clyburn was a great tech! Very friendly and with great customer service. Frank at the Durant office was very helpful and also showed great customer service. Both team members are definitely reasons why we continue to be Terminex customers. read more