I had a green light procedure and was sent home without a catheter, bleed extensively after I…read moreurinated, had to be admitted to hospital had a catheter for two weeks, after the catheter was removed my urethra started too close. Edmonds used a spike type tool to open urethra, extremely painful and not totally successful. I was told that the beauty of the Green light procedure was no bleeding. Not true either Edmonds. 10 years later another Dr preformed the same procedure, he repaired damage from first Green light, went home with a catheter for only 2 days have been great ever since.

Victoria went above and beyond for us. She called us several times to let us know what was…read morehappening with Billy's situation. She contacted two of the offices we had been referred to but hadn't heard back from. She was very concerned about our situation and was willing to help us in so many ways. She has such a sweet disposition which can be rare today in the medical field. We were blessed to have her assist us. Thank you Victoria.

Ive been a patient of Lexington hospital in the past. Customer service was professional and…read moreattentive during my visit. I was greeted upon arrival and leaving. Everything was done in a timely manner, I felt my time was important to them. All the staff seem to really enjoy working for this organization, it shows. The doctor listened and answered all my questions in a caring manner. Will update soon...

I was very densified with the service and communication within the group. The people I had…read moreexperience with either could not answer what I asked or gave ne to someone else. Then things got all screwed up. Charges came up later that I was given a quote for and I tried to pay for at the time of service. Appointments got moved around in my chart and when I called to check on all the information was not recorded correctly. I got very confused and gave up. Now I need a Urologist. It appears that they all work for Lexington. I was very satisfied with my Doctor and the care I received. But the office staff needs to improve in their communication skills.

Very rude, actually walked out of my father's appointment. My father is elderly, and recently…read moresuffered a UTI. Dr. Moran treated my father in the hospital and told him to come to his office later. The day we arrived, we had to wait over an hour, before we were finally seen. The doctor came in and said I'd like to operate, but you'd probably die. My father is in poor health, and actually suffered heart failure while at the hospital. Dr. Moran came across as very insensitive, and kept making jokes that seemed really uncalled for. He then said he'd like to take the catheter out and see what happens. This very much unnerved my father, mother, and myself. Especially because it was late in the day. We asked the nurse if we could do this a different time, especially because of the probability of complications. At first he said we could do it in the morning, but became very irritated because my father's schedule is crowded with multiple doctor appointments. Also he cannot walk on his own, and it takes me at least an hour to carry him out of the house, and put him in a wheelchair. He then threw his hands in the air, and said something about well I can't help you, and he left the room. We got up an left after that.

I saw Suzanne numerous times for chronic recurrent UTIs and ongoing bladder pain. At one point,…read morethey lost my appointment and when I arrived (having traveled 25 minutes) they told me they were fully booked. They even checked and did find my phone number in their call logs, proving that I had set up the appointment. To add insult to injury, they charged me for the co-pay, claiming "the insurance company won't let us waive this." At another appointment, I had to leave after waiting in vain for 50 minutes. I have chronic fatigue, and was too weak to continue waiting. When I politely asked the reason for the delay, the staff had an attitude about it. I was also charged a co-pay for that day even though I was not seen. Some months later,, Dr. Pezzella scheduled a follow up appointment--to tell me that there was nothing further they could do for me. They didn't help me, and again charged me a co-pay for that appointment --to tell me they couldn't help me! The receptionist told me that Dr. Pezzella asks her to book four 15- minute appointments per hour--the appointments always go longer, and she is always running late. Their concern is not Patient Care, it's money, and they pack as many appointments daily as possible. You will NEVER be seen on time, and will OFTEN wait as long as 30 minutes or more to be seen. If you question this, you will be told "we are a specialty practice, and this is normal for a specialty practice." Except it isn't--I see 3 other medical specialists, and never wait more than 10 to 15 minutes to be seen.

I saw Dr. Rueb for some pelvic floor and bladder pain that I was having and she was wonderful! I…read moregot an appointment with her the same day that I called. She was incredibly thorough and discussed all options with me, used a model to show me what I couldn't understand, and made me feel heard, seen, and valued. She answered every question I had and I am finally feeling like I am getting the answers that I need for my health. I am so thankful for her and her office staff! I thoroughly enjoyed my visit and am looking forward to going back for continued care.