Unprofessional customer service! Never attempt to do an even exchange with a brand new bow because they will accuse you of firing it and refuse return and refund once you already paid an additional $45 to ship it back to them un used! I wish I would have done a little bit more research into the reviews on this company. First off I purchased this bow for My Husband for our one year anniversary. $3200 bow is not a small amount. From the start when I was purchasing the bow, the ordering screen kept reloading which caused a glitch and the color selection kept going back to the Vektra instead of the moss green. Mind you the moss color is $100 cheaper so maybe that's the reason they don't want to exchange it and are putting us through this trouble. So that was the first problem. We received the package and that same day, we opened it and to our surprise it's in the color that I did not select so my husband was excited and disappointed. He wowed at the bow, cocked it decocked, and placed it back in the box. NEVER EVEN OPENED THE BOLTS to place in the bow to shoot ( which this bow requires a bolt to be fired) I immediately contacted the return center so we could exchange it. I was told that I would have to pay for the shipping which was $80ish and they would refund the money for the bow after their repair department inspected it. No worries since it was brand new and we didn't mess with it so there wasn't any problems! Once this was done, we could then I re-purchase the color we wanted because they did not do exchanges. The next day I sent it out through FedEx because the quicker the better for the process. I didn't hear anything for a few days, so I emailed to check in on the process and finally received a response . We were accused of shooting the bow and told that it was damaged from being shot and was not repairable and they would not refund our money and no other explanation given. I have pictures and videos from when it was first inspected on our end and the timeline of my emails and communication with the company, proving that there was no way we would've had time to shoot the bow. I'm extremely disappointed in their service and have filed a dispute with my card company. I will also be reaching out to BBB and ALL avenues of reviews. I wouldn't even give a star if I could just leave a review and save someone else the trouble. I highly recommend that if you do buy this bow by a reputable dealer that makes the return/exchange process a hell of a lot easier. read more

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I have been hunting with a recurve bow my whole life and decided to get a crossbow since I have gotten older. I decided to get my first bow from tenpoint after reading great reviews. I had some problems at first, but their customer service is outstanding and doesn't disappoint. read more

Tenpoint Crossbow Technologies - Siege 410 with the backpack - Sporting Goods Near Me - Mogadore, Ohio

Buyers that are interested in TenPoint Bow products should be aware.. Unlike the previous review I wish I could give the same assessment when it comes to customer support. I purchased the Nitro X for $2,200. Loved it. Accurate and looked well designed. Well, until it exploded two months after making the purchase. The reason it exploded was not my fault but the reason that TenPoint said it exploded was. Regardless of human error when cranking their crossbow this product in my opinion is unsafe and has a design flaw. TP said the bow was over cranked which made the bow to explode and cause over $450 the n damages to the two month old bow. I give TenPoint one star on customer support. They will put the blame on any "malfunction" of their products back on the customer and YOU will be liable to pay for ALL repairs. They did offer me a whopping $50 discount that included shipping and a discount in labor but they expect you to pay full mark up on to replace parts. Gee thanks! I contacted the CEO and President of TenPoint to see if I could get support at a higher level. Included in the email chain was his executive assistant, Sabrina, Randy, the VP of sales for TP, his son Phil (No title) and of course the lead technician Casey at TP. After 3 days of contacting the leadership the CEO responded back to me. Below is his email. Elijah: I have reviewed the damage to your crossbow and the correspondence regarding the same.  Clearly this damage has been created by user error and not product or workmanship defect.  Casey has provided you with great communication and offered you a value for repairing the damage.  I'm inclined to respect Casey's findings, repair your crossbow at discounted pricing and put you back afield.  It is unclear to me what else you expect from us and on what basis? End of email. On what basis??? Really. How about taking care of a customer that spent over 2k on your product that exploded after two months of use!?! I would be happy to pay for half since it was my fault in your opinion that the bow broke. Then end result is that I'm having TP to send back my broken bow. They informed me they would be keeping the parts that they deemed damaged. They won't send back my entire bow as they have received it. Buyer be ware. This is my true experience dealing with TenPoint and it will be my last. Other customers are having similar issues with TenPoint. My advice is to do your research. Read the reviews on their own Face Book page, read the reviews on trusted crossbow forums. Do better research than I thought I did before you make an expensive investment with TenPoint.   Richard L. Bednar President-CEO Chairman Always remember Family is #1 read more

I had purchased a Tenpoint Titan M1 crossbow from Cabelas last November. I took it out of it's case to look it over before the start of this years archery season and I noticed a part was bent. I don't know how it happened so I am not concerned with whether it was warranty or not. I just need to replace the part. Here is where my issue with the company starts. I have been trying to get ahold of the company to verify the right part # I need. I have called multiple times and set multiple emails and have not gotten any responsible. The phone puts you in a queue and after 30 minutes hangs up. I finally got the information I needed through Cabelas and was able to find the part at a third party retail store. I would never buy a Tenpoint product again nor would I recommend them! read more

I sent my Tenpoint crossbow in for repairs. They sent it back completely disassembled. I used all of the screws they sent with it and put the thing back together. While siting it back in I realized that the string was rubbing the rail. Come to find out they forgot to send the string saver. I contacted them and they sent me one. The bow still wasn't shooting right so I contact them and I'm told to send it back in. I asked if they could send it back to me assembled and was told they can't do that because then the bow wouldn't fit in the box. I guess a bigger box would cost more for them to ship so they would rather send you a big box of parts and make you assemble your own $1200 bow. When I sent it back I asked that they also fix my quiver as it was rattling badly. The repair guy calls me and tells me that he fixed the quiver problem. When I get my big box of bow parts back and get it reassembled once again the quiver is doing the same exact thing. I have never seen such shoddy work done in all my life. Any time I have ever sent a bow or gun to be serviced by any other company it has come back in one piece, clean, and repaired. Tenpoint sends your expensive bow back in pieces, dirty, and no different than you sent it in. If you won't repair a simple fix you could at least wipe the bow down. If you won't assemble the product you could at least send all of the parts with it. I know that when Christmas time rolls around my children will never find another Tenpoint product under the tree nor will I ever recommend them to another friend. Product is excellent. Customer service is the worst I've ever encountered. read more

While planning to buy my first crossbow, my criteria included: first class quality/build, excellent fit & finish, accuracy, reliability, speed and power. After much research and talking to others, I decided on a TenPoint. Good thing I did as it solidly delivered everything I was hoping for in a crossbow. I took my new "Vapor" to the range to sight in. At 20 yards, I was on paper with the first shot. Two shots and I had it right where I wanted it. Next was the real test. How good will it be at 40 yards? Easily loaded a Pro V22 carbon arrow, aimed at the center of the target and fired. I was overwhelmed at where it hit, DEAD CENTER with my first shot. I was ecstatic! And, by the way, they have the best customer service department in any industry! Do I highly recommend TenPoint crossbows? You bet I do. Thanks TenPoint! read more