This was a terrible experience. A full scam, I ended up paying thousands of dollars and they…read moredamaged my home permanently.
- On the first visit, we had two toilets re-installed, they left a huge scratch on my new wood floors in the process. When I pointed it out, the worker was very nice and confirmed it, and tried to fix it but didn't. I let it slide, it seemed like an honest mistake, and tried to fix it myself. The worker said he would let his boss know and make sure it was taken care of.
- Like an idiot, I called them again, still not hearing from the boss, however I was in a bind and in a rush to fix my kitchen sink shortly after my toilets were "fixed". They were over an hour late for the appointment. They charged me an extremely high amount to fix it. I was shocked, also, they didn't fix it. There were still massive problems with the sink and it broke a second time... this time worse than the first... AND this is the most infuriating part... I'm a single woman living in my home. He (this time the owner or lead manager I can't tell, I think his name was Jerry) most definitely took advantage in a sexist manner and told me because of the type of motion-detector sink I had installed, I would have to call him every time (and pay him every time) the batteries ran out because, in order to make the sink work again, it was "an extremely complicated process". At this point, I knew he was taking advantage of me, I did my research, looked everything up, found out he over-charged me and the replacement for the motion-detector was an extremely simple AAA battery change, he assumed I was a dumb little girl and he called me "little lady" often which made me even more upset. When I called to complain about the service and mentioned the scratch on the floor as well, he chewed me out, was incredibly hostile, rude, belittling, and denied everything. I didn't get any kind of discount or even an apology.