Fernanda is amazing! I went to the same stylist in Portland for a decade before going with my…read morehusband to his appointment for a haircut and saw her give the best haircut I've seen given to him and she said she had ideas for my hair if I was ever open to it. Today we had an appointment for each of us to get our hair cut and I LOVE what she did with my hair after giving her a general idea of what I like and asking her to do whatever she thinks is best. She gave really great tips and tricks to maintain my hair with as little effort as possible since I generally invest zero effort into my hair. My husband has gorgeous curly hair and she has twice now done a spectacular cut doing curl by curl. The last cut grew out to look freshly cut even as it grew which blew my mind. Today's appointment took longer than anticipated (I came in and made the appointment during the week and I think they underestimated how much hair my husband has) and she stated after closing to take her time giving him an amazing haircut. also love that she's bilingual since our family is too. Her overall vibe is empowering and loving. Her eye for aesthetics is wild and it was very cool to see her take my hair from a hot mess that hadn't been cut in a year to being luxe AF. Fernanda only works Saturdays, and it is really nice to spend a chill Saturday in the salon with her. I can't speak/type highly enough of her as a stylist and as a person. The overall salon is really beautiful and our four-year-old has been with us both times we've been to the salon and not only did he enjoy the space, he was offered drinks and snacks along with us. He really likes Fernanda as she talks with him and interacts with him in such a kind way. She offered him a bench near the window to play on and he loved watching people walk by and play with the toys we brought. He said he likes watching her cut hair and she's really good at it so he also recommends you should make an appointment with her!

My daughters and I have had several haircuts from a few different stylists. Each haircut exceeded…read moreour expectations. We've had friendly and professional customer service each time. Appointment scheduling is easy and I've had no problems canceling appointments when I had too. The salon is always clean and I like the clothing and other products they have for sale. I've recommended this place to several friends who all had good experiences. This is not a place to go if you want super cheap hair services but the quality matches the price. It's a higher end salon with professional quality results. I'm glad we have a place like this in Longview because when it comes to my hair I will gladly pay a professional to have it done right.

Professional & attentive. Mandy is an expert in every aspect and knows exactly how to enhance…read morenatural beauty. Can't wait for my next event to get all glammed up again.

We had an absolutely fantastic experience with Mandy for my sister's wedding. She did an amazing…read morejob on everyone's makeup (obviously!), but she went completely above and beyond to help with so many little things to help the day go smoothly. Mandy was such a joy to work with - we loved having her as part of the special day!

I got my lashes done by Lisa today. She was amazing!!! She took her time and was so meticulous with…read moremy lashes. I had lost quite a bit due to an accident with a lash curler, but she was able to work with them. I'm so incredibly happy with my lashes!!!

Cancelled 3 Weeks Before my Wedding I contacted Platinum on…read moreOctober 3rd for my wedding on December 21st. The contracting process was really easy and response time were prompt while I was setting up the booking. I was hopeful as they have a number of positive reviews. Once the booking was secured the communication started to go downhill. I was interested in learning more about extensions. They offered suggestions such as Amazon or Sally's Beauty. Going to Sally's or ordering off Amazon made me really nervous. I asked to set up a consultation at the salon as they offer both tapes and hand tied extensions in the salon. On October 10th, I requested a consultation, and wanted to book a cut to make the drive from Portland more worthwhile. I didn't get a response until November 1st, and only after I sent a request for follow-up. Unfortunately, the response got lost in the thread, and I didn't see it, as it only consisted of a date and time. I had already found a local option to assist me, as they didn't seem interested in the business. At no point in the communication had they made any attempt to schedule my trial that is included in the cost. I reached out on November 27th to see about scheduling my trial. I didn't get a response, and sent another email on December 1st. At this time I was informed that there was no availability, and maybe there would be a cancellation. I was understandably frustrated as I would hope they would have proactively scheduled my trial especially if the stylist books fill so quickly. I expressed that in an email, and was told that they had made "multiple attempts" to schedule my trial. I'm unsure if this is just organizational incompetence or if they were being dishonest. There was no mention of the trial in the correspondence. I responded with the same information in this review, and asked to have the owner call me. One point of frustration is that the owner has a number of assistants that also respond to the emails. No one signs with their names, so it's unclear who your are talking to at any point in the correspondence. The owner responded by apologizing for the "miscommunication", and cancelled the

From the owner: Wedding Hair Wedding Makeup…read moreSpecial Event Hair Special Event Makeup

I had a $10 off $10 or more coupon. Went inside the store and found a $9.99 shower gel and foot…read morecream that said on the price tag on the shelf that it was $2.49. I went to purchase my items with the coupon and the prissy cashier totaled my amount to $9.95. I paid for it but asked her why wasn't the foot cream $2.49 like it said on the shelf. Her reply "you got to use your $10 coupon!" I then told her, well why does the shelf price say $2.49? Once again, her reply "I have no idea." Good grief, at least check out the customers complaint!!!

I'm just going to get into the encounter I had earlier during my trip to Ulta. I had gone to Ulta…read moreto test new products & overall just look around to purchase new products. Today had been my birthday, and my friend and I had been swatching items in the high end section. A few minutes went by, and an employee stopped us to ask if we needed anything. I politely declined and continued to look around. The same question was then repeated a new employee. I, again, politely declined and continued to look around once more. This same routine happened numerous times before I realized they must think we had been doing something wrong. One employee even went as far to follow us across the entire store. Overall, it was humiliating and I do not suggest going there unless you like being treated like a criminal the entire time. (I did end up buying things at the end so it was pretty irrelevant being treated the way we did.)

Didn't answer my call and never called back Probably closed…read moredown or something? No place to leave messages very unprofessional,

Called in same day asking if she braids, she did 2 awesome Dutch braids... I think? She was quick…read moreand nice. And they turned out super cute! Thank you!

She does not do good haircuts, my son walked out with a bowl cut and before anyone says, "why…read moredidn't you have her fix it?" If she did not get it right the first time she will not get it right the second time.

Don't use this place for wish pickup. I lost three shipments even after I was told my stuff would…read morebe there. The store was continually closed for for different reasons. I was told they were closing for a wedding on the 9th one of my shipments came in and when I went to pick up they closed on the 7th -17 or 18th. They never opened back up. I continued to go back many times. Last week was told they moved and I went to the new place just to be told they would not be doing wish pickup till next month on the 7th he hoped.

I highly recommend Tarin! She does an amazing, high, end, quality for such affordable prices, and…read moreshe is so kind and open to hear what you're going for. She's amazing highly recommend! If they don't answer, just leave a voicemail and they will get back to you.

I've had my hair cut here twice the past couple years. My hair is long, so I wait between cuts…read more It's always been a good experience, except lately, I get an answering machine when calling. I've left a message, three times, in the past months. I've never received a call back. I called a salon in Chehalis today. Someone actually answered. I have an appointment tomorrow for a haircut. And, I see the Chehalis salon will schedule online, which is an advantage. Would be wonderful for Black Lotus to have this scheduling feature I was content with Black Lotus...they have an amazing staff. Wishing they'd respond to their clients, or prospective clients, phone messages.