Went in an asked for pink hair. My hair was brown before and the pink after is the terrible results. I was there for 7 hours. It couldn't have turned out worse. I am so unhappy about it because it was horrible to look at, it was visually terrible! and I had to buy a lot of stuff to fix it and I didn't even know if I could. Such a terrible experience and I was crying through half the appointment about how bad it looked. She constantly was leaving me in the chair for long periods of time, I had to ask other stylists where she went, and they were very rude to me too. I tried to politely let them know that I needed the money to buy products to fix the damage and the terrible color, and that I refused to pay for it! Which i'm shocked she even expected me to pay for this in the first place! My hair was damaged and looked like sh*t! which was met with attitude and more waiting so I left. Reminder, my appointment was at 11 I was there until after 6, I was there for over 7 hours and this is how they sent me out of the salon after 7 hours. They were so rude about it, their demeanor and vibe was extremely rude and dismissive. they were clearly trying to bully me into running away so that they could claim they didn't do anything. But the proof is in pictures... it couldn't have been worse genuinely. I even ended up contacting their higher ups who were also extremely disrespectful. I ended up talking with the JcPenny district manager who finally took this seriously! Last thing, there is a very clear reason they aren't labeled "JC PENNY SALON" on here, because they don't want people to be able to find it to leave bad reviews, because they're morally bad stylists and only care about money, NOT the clients! Boo fr. Do not go here read more