I rarely leave negative reviews, but after giving management multiple opportunities to address ongoing concerns, I feel compelled to share my experience.
The biggest issue at Ten Trumbull is the management. The property manager, Marisa Mason, has been the most unprofessional manager I have ever dealt with. Rather than addressing residents' concerns, she often dismisses them or talks over people. On one occasion, when I called about an issue, her response was, "If you don't like it, you should get out." When I followed up regarding an ongoing issue with a downstairs neighbor, she replied, "What do you want me to do about it?" Those are not appropriate responses from someone responsible for managing a residential community.
Whenever concerns are raised, the response is often, "You're the only one complaining," instead of taking the issue seriously. Problems are ignored until they become much larger.
One of the biggest safety concerns has been the front entrance gate. It has been broken for months, allowing random people and suspected drug activity onto the property at all hours. This community is advertised as gated, yet management has allowed this security issue to continue for an unacceptable amount of time.
The front desk has also been disappointing. On multiple occasions, deliveries such as flowers or groceries have been left unattended at the entrance instead of notifying residents. This creates an unnecessary risk of theft and shows a lack of basic customer service.
Communication from management is consistently poor. A fire inspection was scheduled for the end of June, but when the day arrived, no one showed up. Residents received no explanation until several days later. Keeping residents informed about scheduled events should be a basic responsibility.
There have also been repeated fire alarms caused by people smoking in the stairwells, requiring entire buildings to evacuate. When I reported this concern to the front desk, Rachel hung up the phone on me. Evacuations are serious safety events, and residents deserve to be treated with professionalism and respect--not dismissed.
Another major concern involves an aggressive dog that lunged at us. This is a serious safety issue, particularly for families with children or anyone encountering the dog in an elevator or common area. To my knowledge, no meaningful investigation or follow-up occurred. It feels as though management consistently avoids addressing issues rather than resolving them.
I've also never seen the property manager walking the community or proactively inspecting the property. She appears to spend most of her time in the office, and there have been multiple occasions when she was unavailable during normal business hours. We have been trying to resolve an issue since January and have sent multiple emails over the last three weeks without receiving a response. When I called the office, I was told she was "on leave," but staff could not say when she would return. Meanwhile, she has continued responding to Google reviews.
To the corporate office: I strongly encourage you to review the management of this property. Residents deserve a manager who communicates professionally, follows through on concerns, keeps the community informed, and prioritizes safety. Unfortunately, that has not been my experience.
This property has the potential to be a wonderful place to live, but poor management has allowed it to deteriorate. The lack of communication, failure to address legitimate concerns, and unprofessional treatment of residents have created unnecessary stress and frustration.
Based on my experience, I cannot recommend renting at Ten Trumbull. If you encounter a problem, don't expect timely communication or meaningful assistance. Save yourself the frustration and consider other options. read more
