Avoid This Hotel - Dirty Rooms,no room noise instillation, and Shockingly Aggressive Staff!
I stayed at the Templemore Arms Hotel for one night, and it was one of the worst hotel experiences I've had in a long time. The room was in poor condition--there were black stains on the bed sheets, and the walls were paper-thin. I could hear every movement from the room next door, with noise so loud and constant that I could feel the vibrations through the wall. It's clear the building is extremely dated and completely lacks proper soundproofing.
I called reception at 1:00 a.m. asking them to speak to the guests next door. The noise continued for another hour and a half. I called again, only to be told the receptionist knocked on their door but got no answer. At no point did staff take real action to ensure guests could actually sleep--which is the bare minimum any 3+ star hotel should provide.
The worst part came the next morning. When I explained the situation to the receptionist, Fiona, she instantly became defensive, argumentative, and downright rude. I calmly asked for compensation, and she responded with aggression and insult. This is not just bad service--it's horrible aggression towards guests!
I then asked to speak to the manager, Catherine, who was more composed but dismissive. She refused to offer any resolution or apology and bizarrely claimed she had "never received a noise complaint in 50 years." And "we had no other noise complaints from other rooms" implying that I called reception twice at 1am and 2am for no reason??
When I said I would be leaving a review, her response was a sarcastic, "Oh, and we will respond." Not a single apology. No accountability. Just arrogant staff with extremely poor, defensive attitude.
This hotel has serious problems--not just with the quality of the rooms, but with a rude, aggressive, defensive and outdated customer service culture that clearly sees complaints as a nuisance rather than an opportunity to improve. If you're looking for a clean, quiet, and respectful hotel to stay, avoid the Templemore Arms Hotel at all costs and stay in a B and B instead! You will get more sleep and the walls will be not as thin as paper! read more